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Best Western Heronston Hotel & Spa

Photo gallery for Best Western Heronston Hotel & Spa

Indoor pool
Desk, laptop workspace, iron/ironing board, free cots/infant beds
Desk, laptop workspace, iron/ironing board, free cots/infant beds
Deluxe Room, 1 King Bed, Non Smoking (Converts to 2 Twin Beds) | Desk, laptop workspace, iron/ironing board, free cots/infant beds
Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking (with Sofabed) | Desk, laptop workspace, iron/ironing board, free cots/infant beds

Overview of Best Western Heronston Hotel & Spa

Best Western Heronston Hotel & Spa

3.0 star property
3-star hotel in Bridgend with indoor pool and restaurant

7.6/10 Good

469 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
Map
Ewenny Road, Bridgend, Wales, CF35 5AW

Room options

About this area

What's nearby

  • Heart of Bridgend

Getting around

  • Cardiff International Airport (CWL) - 31 min drive
  • Wildmill Station - 5 min drive
  • Pencoed Station - 7 min drive
  • Bridgend Station - 20 min walk

Restaurants

  • Ewenny Garden Centre - 12 min walk
  • Jade - 14 min walk
  • Exotic Shaad - 15 min walk
  • Ashoka - 15 min walk
  • Dragon Cafe - 17 min walk

About this property

Best Western Heronston Hotel & Spa

When visiting Bridgend, Best Western Heronston Hotel & Spa is a great choice to consider. Guests can indulge in hot stone massages, facials or body scrubs, and Crane serves breakfast and dinner. An indoor pool, a bar/lounge and a fitness centre are other highlights. Fellow travellers say good things about the comfortable beds and helpful staff.

Languages

English, French, Polish, Romanian, Turkish, Welsh

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 75 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 3 AM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 10:30 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking and van parking on site
  • Electric vehicle charging point on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) 7:00 AM–9:00 AM on weekdays and 8:00 AM–10:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • An indoor pool
  • Spa services
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • English
  • French
  • Polish
  • Romanian
  • Turkish
  • Welsh

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Alarm clock
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are 3 treatment rooms. Services include hot stone massages, facials, body scrubs and body treatments.

Dining

Crane – This restaurant serves breakfast and dinner.
Ewennys Bar & Grill – This bar only serves dinner. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of GBP 13.95 per person (approximately)

Renovations and closures

The following facilities or services will be unavailable from January 1 2023 to April 1 2023 (dates subject to change):
  • Sauna
  • Swimming pool
The property will be renovating from 27 January 2022 to 31 December 2022 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
Renovation work will only be conducted on weekdays. Every effort will be made to minimise noise and disturbance.
The following facilities are closed on Monday and Tuesday:
  • Full-service spa
The following facilities are closed on Sunday:
  • Restaurant

Children & extra beds

  • Rollaway beds are available for GBP 10.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 10.00 per pet, per night

Pool, spa, & gym (if applicable)

  • Children under 16 years old are not allowed in the swimming pool, health club, fitness facility or hot tub without adult supervision
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

Policies

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

This property provides access to the Leisure Club and Spa for guests ages 16 and under during designated times. The Leisure Club must be booked in advanced through reception.
Access to this property’s pool and gym is currently limited to allow social distancing. Reservations of time slots are required at check-in (subject to availability).

Also known as

Best Western Heronston Hotel Bridgend
Best Western Heronston Hotel
Best Western Heronston Bridgend
Best Western Heronston
Best Western Bridgend
Bridgend Best Western
BEST WESTERN Heronston Hotel & Spa Bridgend, Wales
Best Heronston & Spa Bridgend
Best Western Heronston Hotel & Spa Hotel
Best Western Heronston Hotel & Spa Bridgend
Best Western Heronston Hotel & Spa Hotel Bridgend

Frequently asked questions

Does Best Western Heronston Hotel & Spa offer free cancellation for a full refund?
Yes, Best Western Heronston Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Best Western Heronston Hotel & Spa?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Best Western Heronston Hotel & Spa?
Yes, there's an indoor pool. The swimming pool will be unavailable from January 1 2023 to April 1 2023 (dates subject to change).
Are pets allowed at Best Western Heronston Hotel & Spa?
Yes, pets are welcome. There's a charge of GBP 10.00 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Best Western Heronston Hotel & Spa?
Yes, there's free self parking. Electric car charging is available.
What are the check-in and check-out times at Best Western Heronston Hotel & Spa?
You can check in from 3:00 PM - 3 AM. Check-out time is 10:30 AM. Contactless social distancing and check-out are available.
What is there to do at Best Western Heronston Hotel & Spa and nearby?
Best Western Heronston Hotel & Spa has an indoor pool and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Best Western Heronston Hotel & Spa?
Yes, there's an on-site restaurant, Crane. Nearby restaurants include Ewenny Garden Centre (12-min walk), Jade (14-min walk) and Exotic Shaad (15-min walk).
What's the area around Best Western Heronston Hotel & Spa like?
Best Western Heronston Hotel & Spa is in the heart of Bridgend, a short 17-minute walk from Ewenny Priory Church.

Overall score and ratings

7.6

Good

8.0/10

Cleanliness

8.3/10

Staff & service

7.3/10

Amenities

7.1/10

Property conditions & facilities

7.4/10

Eco-friendliness

8/10 Very good

Patrick, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Dave, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

David, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Worst weekend stay
One of the worst hotel stays I’ve ever experienced. Booked in for a relaxing spa weekend for my partner’s birthday. The hotel was hosting a wedding the same day, which we were not informed about. Extremely loud music all night from the wedding party meant it was impossible to get any sleep. Reception unable to move rooms. Ruined a birthday weekend.
Marc, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

susan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

It was amazing would definitely recommend and stay again
Joey, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Pete, 1-night trip
Verified Hotels.com guest review

6/10 Good

stephen, 1-night trip
Verified Hotels.com guest review

8/10 Very good

J, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Was not told about a wedding going on. Wasnt told about no AC. Noise of rubbish pick up at 7am! Wasnt told about the £1.00 deposit to use the lockers in pool. Hours of pool were ridiculous. Hours of breakfast were ridiculous. Late check out was waste of time. All around disappointed stay. Expected more .
Louise, 1-night family trip
Verified Expedia guest review