6/10 Good
6 January 2025
unreliable shuttle
We selected this hotel because of the shuttle. We planned 4 trips because we booked this place at the beginning and end of our trip because it was close to the airport and there was a shuttle. We were able to use the shuttle 2 of the 4 planned trips. I let the place know that we were arriving at Buffalo late; when I called, they said no problem. We arrived about 15 minutes later than expected; I called and was told that the shuttle stopped about 10 minutes ago. The guy said he'd try to find the driver because we could tip him the amount that we'd pay an Uber. Fair enough. When I called to check on it, the same guy said I'd have to find my own way. Glad I checked back.
The trip on the second stay was at 15:00 which I assumed was a normal time. We were told that there was not going to be a shuttle until 17:00. We had to get a taxi. The shuttle was only used for 50% of our needed transportation.
The rooms are a bit dated. The friendliness of the desk workers is hit and miss. Some were great but others... The lady in the dining room was extra friendly and cheerful.
MICHAEL
MICHAEL, 1-night trip
Verified Hotels.com guest review