Carrera 3 # 31-23, Centro Plaza de Santa Teresa, Cartagena, Bolivar, 130001
What's nearby
Bolivar Square - 4 min walk - 0.4 km
Clock Tower - 6 min walk - 0.6 km
Walls of Cartagena - 6 min walk - 0.6 km
Cartagena de Indias Convention Center - 10 min walk - 0.9 km
Bocagrande Beach - 17 min walk - 1.5 km
Getting around
Cartagena (CTG-Rafael Núñez Intl.) - 13 min drive
Airport pickup service
Restaurants
Plaza de Bolívar - 3 min walk
El Baron - 3 min walk
El Baluarte San Francisco - 7 min walk
Crepes & Waffles - 3 min walk
La Vitrola - 4 min walk
About this property
Charleston Santa Teresa Cartagena
Located just 3.4 mi (5.5 km) from the airport, Charleston Santa Teresa Cartagena offers pick-up service (available 24 hours). Guests can grab a bite to eat at one of the 3 restaurants and visit the spa to be pampered with deep-tissue massages, body wraps or facials. Other highlights at this luxurious hotel include an outdoor pool, a rooftop terrace and a bar/lounge. Fellow travellers say great things about the helpful staff.
Languages
English, Spanish
At a glance
Hotel size
87 rooms
Arranged over 6 floors
Arriving/Leaving
Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Contactless check-out
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
Parents must have child's birth certificate and photo ID*
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free Wi-Fi in rooms (speed: 25+ Mbps)
Parking
No on-site parking
Transfers
Airport pickup on request (available 24 hours a day)*
Other information
Designated smoking area (fines apply)
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
3 restaurants
Bar/lounge
Private dining
24-hour room service
Travelling with children
Children stay for free (see details)
Lifeguard on-site
What to do
Shopping
Bike tour information
Use of nearby fitness centre
Ecotours nearby
Golf lessons nearby
Hiking/biking trails nearby
Kayaking nearby
Scuba-diving nearby
Scooter/moped hire nearby
Working away
24-hour business centre
3 meeting rooms
Computer station
Conference centre (2626 square feet of space)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Laundry facilities
Free newspapers in reception
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Free bike hire
Pool loungers
Pool umbrellas
Romance packages
Facilities
1 building/tower
Built in 1996
Safe-deposit box at front desk
Rooftop terrace
Fitness centre
An outdoor pool
Designer shops on-site
Full-service spa
Massage/treatment rooms
Banquet hall
Reception hall
Outdoor furniture
Colonial architecture
Accessibility
Lift
Wheelchair-accessible concierge desk
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible business centre
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Room amenities
Be entertained
IPad
55-inch TV
Satellite TV channels
Netflix
Streaming services
Home comfort
Air conditioning (climate-controlled)
Minibar
Espresso maker
Dressing gowns and slippers
Window screens
Sleep well
Hypo-allergenic bedding
Pillow menu
Down duvet
Blackout curtains
Soundproofed rooms
Turndown service
Premium bedding
Free cot/infant bed
What to enjoy
Individually furnished and decorated
Freshen up
Private bathroom
Rainfall shower heads
Shower only
Designer toiletries
Hairdryer
Towels
Stay connected
Desk
Free newspapers
Complimentary wireless Internet access (speed of 25+ Mbps)
Phone
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe (laptop compatible)
Mobile key entry
Special features
Spa
The on-site spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a hot tub, a steam room and Turkish bath/hammam.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
Dining
La Terraza – This poolside restaurant specialises in local and international cuisine and serves breakfast and lunch. Guests can enjoy al fresco dining (weather permitting). Open daily.
Harry`s Cartagena – Overlooking the garden, this fine-dining restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
Plaza Santa Teresa – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).
Optional extras
Buffet breakfast is offered for an extra charge of approximately USD 27 for adults and USD 27 for children
Airport shuttle service is offered for an extra charge of USD 19 per vehicle. Maximum occupancy 2
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Renovations and closures
The following facilities or services will be unavailable from November 4 2024 to November 20 2024 (dates subject to change):
Spa
Children & extra beds
Rollaway beds are available for USD 100.0 per night
If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool, spa, & gym (if applicable)
Pool access available from 7:00 AM to 6:00 PM
Guests under 18 years old are not allowed in the spa
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards and cash.
Cashless transactions are available.
Also known as
Charleston Santa Teresa Cartagena Hotel
Charleston Santa Teresa Hotel
Charleston Santa Teresa Cartagena
Charleston Santa Teresa
Hotel Santa Teresa Cartagena
Santa Teresa Cartagena
Charleston Hotel Cartagena
Charleston Santa Teresa Cartagena Hotel
Charleston Santa Teresa Cartagena Cartagena
Charleston Santa Teresa Cartagena Hotel Cartagena
Frequently asked questions
Does Charleston Santa Teresa Cartagena offer free cancellation for a full refund?
Yes, Charleston Santa Teresa Cartagena does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Charleston Santa Teresa Cartagena?
Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 6:00 PM.
Are pets allowed at Charleston Santa Teresa Cartagena?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Charleston Santa Teresa Cartagena?
Sorry, there's no on-site parking at Charleston Santa Teresa Cartagena.
Is an airport shuttle service offered by Charleston Santa Teresa Cartagena?
Yes, a shuttle from the airport to the hotel is available. The charge is USD 19 per vehicle.
What are the check-in and check-out times at Charleston Santa Teresa Cartagena?
Check-in start time: 3 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
Is there an on-site casino at Charleston Santa Teresa Cartagena?
No, this hotel doesn't have a casino, but Rio Cartagena Casino (6-min drive) is nearby.
What is there to do at Charleston Santa Teresa Cartagena and nearby?
Have fun during the warmer months with activities such as cycling. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Charleston Santa Teresa Cartagena also has a Turkish bath.
Are there restaurants at or near Charleston Santa Teresa Cartagena?
Yes, there are 3 on-site restaurants, featuring al fresco dining, local and international cuisine and garden views.
What's the area around Charleston Santa Teresa Cartagena like?
Charleston Santa Teresa Cartagena is a short 6-minute walk from Clock Tower and 17 minutes' walk from Bocagrande Beach.
Charleston Santa Teresa Cartagena Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.8/10
Cleanliness
9.4/10
Staff & service
9.2/10
Amenities
9.4/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
10/10 Exceptional
23 December 2024
The hotel was very helpful with restaurant recommendations and arranging our transportation to our next stop. The room was incredibly clean and the linens were very comfortable! We would absolutely return.
Lauren
Lauren, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
20 December 2024
stay here - for real - just do it
I was about to book a hotel in Bocagranda when the guy on the plane said DONT - stay in the old city...boy am i glad I did. The staff was amazing, learning my name and making sure i had anything i needed. its a beautiful building...its older but they are always working to keep it up to date. I got a room with a balcony and would sit there in the AM and drink tea (had to get hot water from room service, very fast but a little kettle would have been nice.) you cant ask for a better location like there just isnt one. also make sure to eat here - great food options with awesome service....just for fun i took a walk today to see the BIG high end chain in bocagranda...i was going to have lunch but the place had no energy / awful menu so i left and came back to Santa Teresa for my final meal and it was perfect.
Ryan
Ryan, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
12 December 2024
Harold
Harold, 2-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
15 November 2024
A little oasis in the walled city
Well trained staff. Lovely location and charming roof top
Jens
Jens, 3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
12 November 2024
Excelente!
Excelente! Instalaciones preciosas y muy limpias, personal muy amable. Habitación aseada y muy acogedora.
NELSON G
NELSON G, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
29 September 2024
Angela
Angela, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
28 September 2024
A special property. Great service. Elevators need an upgrade … and a better gym
Paul
Paul, 3-night business trip
Verified Hotels.com guest review
2/10 Poor
31 August 2024
JAIRO
JAIRO, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
29 August 2024
This hotel is gorgeous and perfectly maintained. Delicious restaurant, service, and beautiful pool terrace.
Stephanie
Stephanie, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
28 August 2024
marietta
marietta, 4-night family trip
Verified Hotels.com guest review
10/10 Exceptional
14 August 2024
Beautiful 1 night stay before departure!
What a beautiful hotel, with great attentive service. We’d like to especially thank, Nelson, Jesus, Paula, Cindy, Yarleidis and Emilio for their help, and their positive attitude. The stay wouldn’t have been the same without staff like those named above! Can’t wait to return!
Andrew
Andrew, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
29 July 2024
Great location and wonderful staff.
Andrew
Andrew, 6-night trip with friends
Verified Expedia guest review
10/10 Exceptional
26 June 2024
The service was excellent from all staff. The doorman knew my name, the breakfast staff knew what I liked to order. There is nothing negative about the hotel. Exception, which is not the hotel's fault the outside construction that did not allow for sleep past 8:30am.
Claudia
Claudia, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
14 June 2024
This property was so beautiful, clean, etc. The staff were ever so accommodating. Breakfast was fenominable.
Full courses of fruits, cheese's. Fresh baked breads of large variety. Fresh French Press coffee, and cappuccino, beautiful presentation. Cannot say enough great things about this hotel! The concierge, Ronal was so helpful with great advice.
Dolores
Dolores, 3-night trip with friends
Verified Expedia guest review
10/10 Exceptional
5 June 2024
Became my favorite hotel in Cartagena after numerous experiences in other five star hotels in that city. Will be coming back soon!
Antonela
Antonela, 2-night trip
Verified Expedia guest review
10/10 Exceptional
2 June 2024
Eduardo
Eduardo, 2-night trip
Verified Expedia guest review
8/10 Very good
28 May 2024
Location was perfect and staff too. The hotel is a little bit old and the room was very small
Maria
Maria, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
19 May 2024
Claudia
Claudia, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
18 May 2024
Wonderful stay with kind and friendly staff
Alena
Alena, 1-night family trip
Verified Expedia guest review
4/10 Fair
7 January 2024
Very expensive but it is deluxe. Right now the hotels big problem is the DJ bands playing across the street and there is no way to sleep. They played past 130am. Appears that this is a current issue for this high end hotel and upsetting guests who want to sleep. We ended up changing rooms which is a major pain. Got a smaller outdated room and no lower rate. Guest services/concierge is truly amazing. Incredible service. Bellmen as well.
gehrig
gehrig, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
27 December 2023
Susan
Susan, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
12 November 2023
Vyacheslav
Vyacheslav, 1-night trip
Verified Hotels.com guest review
2/10 Poor
8 November 2023
Lorena
Lorena, 6-night trip
Verified Expedia guest review
10/10 Exceptional
22 September 2023
Hands down, best hotel I’ve been to and I’ve travelled everywhere. Amazing food, service, view 10/10
Im going back in 2 months.