"We recently stayed at Eurostars Grand Marina during the week of April 6 and overall had a decent experience; however, there were several important issues that I hope management can address to improve future guest satisfaction. First, the air conditioning in the room did not function properly. The room remained uncomfortably warm, with the thermostat initially showing 40°C. After notifying the front desk and returning later, it displayed 16°C; however, the actual room temperature did not improve. As a result, we had to sleep with the balcony door partially open, which is not ideal for comfort or safety, especially with children. Secondly, our experience with the restaurant service in the evening was disappointing. We arrived at 8:30 PM and were informed the restaurant was full but that we would be seated shortly, as we were the only party waiting. After waiting over an hour, and observing that several tables had finished but were not being turned over, we were still not seated. With the kitchen closing at 10:30 PM and traveling with children, we returned to the room and ordered room service. Unfortunately, when I later requested a dessert from the restaurant (not available via room service), the bar staff member was unprofessional and dismissive. The dessert was placed abruptly, and when I asked for a cover to take it to the room, I was told, “I am not room service, I don’t give covers,” in a rude tone. This did not reflect expected hospitality and professionalism. "
