6/10 Good
1 July 2022
Very mixed experience
The view of the river, the effort that goes into their garden and grounds, led me to give this property a 3 rather than a 1. Indeed, it was a mixed experience. While the placement next to the river is superb and the cottages and rooms are OK, the service was terrible. We had booked a cottage with one bedroom that was supposed to have a bed in the bedroom and a futon in the living room. There was no futon, just a small couch. Fortunately, we had an air mattress with us and used it. What made matters worse was that this was supposed to be a short overnight stay for us, splitting a very long drive. We arrived at the property at 6:30 p.m. and did not find anyone at the reception or anywhere else. There was simply a note that we should proceed to our cottage and rooms and find the keys inside. We left at 8 a.m. the next morning and still did not see anyone. Additionally, although breakfast was supposed to be included (and the property appeared to have a room for breakfast) we simply find a couple of hard boiled eggs, two muffins and two yogurts in the refrigerator. I guess one could call that a breakfast... but I was expecting more than just that for the price we paid. It's just a pity that so much effort goes into the garden and grounds and they completely mess things up with the service.
1-night family trip
Verified Hotels.com guest review
