NWR /Ai-/Ais Hotsprings Spa

Photo gallery for NWR /Ai-/Ais Hotsprings Spa

Primary image
Indoor pool, outdoor pool, pool loungers
Indoor pool, outdoor pool, pool loungers
Indoor pool, outdoor pool, pool loungers
Desk

Overview of NWR /Ai-/Ais Hotsprings Spa

NWR /Ai-/Ais Hotsprings Spa

3.0 star property
Mountain lodge in Fish River Canyon with outdoor pool and indoor pool

6.5/10 Good

58 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Airport transfer
  • Lounge area
  • Spa
  • Restaurant
Map
Fish River Canyon, Fish River Canyon
Main amenities
  • 36 guestrooms
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Indoor pool and outdoor pool
  • Breakfast available
  • Outdoor tennis court
  • Spa services
  • Airport shuttle
  • Terrace
  • Garden
  • Laundry service
  • Gift shops/newsstands
For families
  • Private bathroom
  • Separate sitting area
  • Garden
  • Terrace
  • Daily housekeeping
  • Coffee/tea maker

Choose dates to view prices

About this area

Getting around

  • Airport shuttle (surcharge)

About this property

NWR /Ai-/Ais Hotsprings Spa

A great choice for a stay in Fish River Canyon, NWR /Ai-/Ais Hotsprings Spa offers an airport shuttle (available on request). You can grab a bite to eat at the restaurant, or indulge in massages, detox wraps or reflexology. Other highlights include an indoor pool, an outdoor pool and a bar/lounge. Fellow travellers say good things about the location and size.

At a glance

Hotel size

  • 36 rooms

Arriving/Leaving

  • Check-in time from 2 PM until 8 PM
  • Minimum check-in age – 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open daily from 6 AM - 8 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Parking

  • Parking
  • Free on-site self-parking

Transfers

  • Transfers
  • Airport shuttle (available on request)*

Other information

  • LOCALIZE
  • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6 AM–9:30 AM
  • Restaurant
  • Bar/lounge
  • BBQs

What to do

  • Hiking/biking trails

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Wedding services
  • Pool loungers

Facilities

  • Garden
  • Terrace
  • Television in common areas
  • An outdoor pool
  • An indoor pool
  • Spa services
  • Outdoor tennis court

Languages spoken

  • English

Room amenities

Home comfort

  • Coffee/tea maker

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Free toiletries

Stay connected

  • Desk

More

  • Daily housekeeping

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages and detox wraps. The spa is equipped with hot springs/mineral springs. A variety of treatment therapies are provided, including reflexology.

Dining

On-site venue – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of NAD 150 per person (approximately)
  • Airport shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property accepts credit cards.

Also known as

Nwr Ai Ais Hotsprings Spa
NWR /Ai-/Ais Hotsprings Spa Lodge
NWR /Ai-/Ais Hotsprings Spa Fish River Canyon
NWR /Ai-/Ais Hotsprings Spa Lodge Fish River Canyon

Frequently asked questions

Overall score and ratings

6.5

Good

6.8/10

Cleanliness

6.1/10

Staff & service

5.8/10

Property conditions & facilities

4/10 Fair

No soap in bathroom,no shelves or space to put anything in bathroom . Good air con Very very poor resturant no white wine ( it was on menu) no chips with màin course unless you paid extra they were on menue with Main course no bread or butter with soup wihich was cold The chicken was raw in the middel ,very dangerus The staff were most unhelpful
Harold, 2-night trip
Verified Expedia guest review

4/10 Fair

We got a terrible experience here. First we tryied to cancel one of the 3 rooms weeks before arriving because my father in law was having a lung cancer surgery but the hotel told us only Expedia could cancel. Than we asked Expedia and after many days they replied us saying the hotel didn’t alowed us to cancel. At the check-in they offered us 2 rooms recently painted with terrible smell. We asked for another room but they told us they were fully booked. So, someone (the hotel or Expedia) received twice for 3th room because we didn’t received a refund. The hotel is old and badly maintained. The pool needs renovation. I also got very sick after eating the pork schnitzel at their restaurant.
Caroline, 1-night trip
Verified Expedia guest review

8/10 Very good

Accommodation was spacious and clean. There was a shortage of cutlery. Restaurant was poor with limited menu and shop had few provisions
andrew, 3-night trip with friends
Verified Hotels.com guest review

8/10 Very good

2-night romance trip
Verified Hotels.com guest review

6/10 Good

Access to Wi-Fi is needed
Mogolodi, 4-night romance trip
Verified Hotels.com guest review

8/10 Very good

Just watch out for the extremely slippery tiles for wet feet in the flats and around the indoor pool.
Attie, 1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Not what we expected.
Ai-Ais offers a very clean and interesting environment. The room was clean and comfortable except for the shower which had nearly no hot water. The pools (inside and outside) were clean and warm which made our stay more acceptable. The restaurant is not up to standard. 1. It offers a very limited menu with e.g. no desert. 2. Not all laid tables had salt & pepper and servettes on it. You have to ask for it. 3. Their breakfast and Hamburger was good, but the pork schnitzel we had was overcooked and dry. 4. The one evening they had a set 3 course menu for R320-00 per person. Eventually they served us only the main course which was steak. The steak was of poor quality with a lot of fleeces. The shop offers nearly no food or take-aways which forces visitors to make use of the restaurant with it's limited menu. The gravel road to the Spa was in a terrible state.
Pieter, 2-night romance trip
Verified Hotels.com guest review

8/10 Very good

The rooms allocated to us was in section B, above the spa as per the photo which was fairly inconvenient on arrival and departure, to move between parking lot and rooms with all your luggage as no porter services or luggage trolleys were available.
Theuns, 1-night trip
Verified Expedia guest review

6/10 Good

Elizabeth Maria, 1-night romance trip
Verified Hotels.com guest review

6/10 Good

Ella, 1-night family trip
Verified Hotels.com guest review