In the heart of Gold Souk, SAN MARINO HOTEL invites you to experience its vibrant atmosphere. Refresh at the indoor or outdoor pool, stay connected with in-room WiFi, and enjoy a meal at the restaurant. The helpful staff has left a lasting impression on previous guests who appreciated their concierge services.
At Palette San Marino Hotel, you'll be a short five-minute drive from Gold Souk and Dubai Creek. Guests can be pampered with spa services at the spa and grab a bite to eat at the restaurant. Also, City Centre Deira and Dubai World Trade Centre are within a short drive. Public transportation is close by: Gold Souq Station is only 12 minutes on foot.
At a glance
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Hotel size
120 rooms
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Arriving/Leaving
Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age – 18
Check-out time is noon
Contactless check-out
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Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
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Required at check-in
Cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Children
One child (6 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
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Pets
No pets or service animals allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
On-site self-parking (AED 50 per day)
DONE
Other information
Designated smoking areas
Property amenities
Food and drink
Restaurant
Room service (limited hours)
Travelling with children
Children stay for free (see details)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Luggage storage
Facilities
ATM/banking
Safe-deposit box at front desk
Fitness centre
Full-service spa
Lockers available
Banquet hall
Accessibility
Lift
Wheelchair-accessible
Wheelchair-accessible registration desk
Hand-held shower heads
Height-adjustable showerheads
Accessible bath
Tile flooring in room
Room amenities
Be entertained
42-inch LED TV
Satellite TV channels
Home comfort
Air conditioning
Minibar
Coffee/tea maker
Electric kettle
Slippers
Iron/ironing board (on request)
Sleep well
Soundproofed rooms
Bed sheets provided
What to enjoy
Separate sitting area
Freshen up
Private bathroom
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free newspapers
Free WiFi
Phone
Food and drink
Fridge
Free bottled water
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa, NA. The spa is open daily.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A tax is imposed by the city: AED 15.00 per accommodation, per night
Cleaning fee: AED 20 per accommodation, per night
A tourism fee is imposed by the city and collected at the property. The fee is AED 15.00 for the first bedroom per night, and increases by AED 15.00 per night for each additional bedroom.
Parking
Self-parking costs AED 50 per day
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher and a smoke detector on-site.
This property accepts cash.
Cashless transactions are available.
Property Registration Number 100567165400003
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.
Also known as
San Marco Hotel Dubai
San Marco Dubai
San Marco Hotel
SAN MARINO HOTEL
OYO 165 San Marco Hotel
Collection O San Marino Hotel
Palette San Marino Hotel Hotel
Palette San Marino Hotel Dubai
Palette San Marino Hotel Hotel Dubai
Frequently asked questions
Does Palette San Marino Hotel offer free cancellation for a full refund?
Yes, Palette San Marino Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Palette San Marino Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Palette San Marino Hotel?
Yes. Self-parking costs AED 50 per day.
What are the check-in and check-out times at Palette San Marino Hotel?
Check-in start time: 2 PM; check-in end time: midnight. Check-out time is noon. Express check-in and contactless social distancing and check-out are available.
What is there to do at Palette San Marino Hotel and nearby?
Palette San Marino Hotel has a spa and a fitness centre.
Are there restaurants at or near Palette San Marino Hotel?
Yes, there's an on-site restaurant.
What's the area around Palette San Marino Hotel like?
Palette San Marino Hotel is a short 20-minute walk from Gold Souk and 20 minutes' walk from Al Ghurair Centre.
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Reviews
Palette San Marino Hotel Reviews
6.4
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
5.8
Cleanliness
5.6
Location
6.0
Staff & service
5.6
Property conditions & facilities
Reviews
Verified
10/10 Exceptional
17 Jan 2025
Nice stay
The room was very nice and comfortable. The staff was very responsive to all requests and very helpful.
Leland
Leland, 12-night trip
Verified
8/10 Very good
1 Feb 2025
Good for the price
Verified traveller
1-night trip
Verified
2/10 Poor
18 Jan 2025
Not what was written in review bugs all over bathroom needs to close and remodel also not a good area for family pay double and stay in better and safe area we stayed three days and moved to better hotel paid twice the price will worth it
Hamid
Hamid, 4-night trip
Verified
6/10 Good
22 Jan 2026
Good
SAEED
SAEED, 3-night trip
Verified
4/10 Fair
16 Jan 2026
All of it. I did not expect this place to be a slump payong close $100 for the night including 30 AED in cash wothput receipt.
Tahir
Tahir, 1-night trip
Verified
2/10 Poor
16 Nov 2025
Clean room but has cocroaches everywhere even on the tables and beds
The staff wasn't very friendly.
And the shops nearby were very limited.
I am not sure if there is a spa.
Dahlia
Dahlia, 1-night trip
Verified
6/10 Good
1 Mar 2025
Enough for me and cheap
Dietmar
Dietmar, 1-night trip
Verified
10/10 Exceptional
21 Dec 2024
It was good
Galiya
Galiya, 5-night trip
Verified
10/10 Exceptional
29 Oct 2023
Good service
issam
issam, 3-night trip
Verified
4/10 Fair
5 Feb 2025
Very basic hotel. A bed and toilet for shower. You paid what you get.
lee
lee, 1-night trip
Verified
8/10 Very good
27 Feb 2025
Overall okay!
Shubheksha
Shubheksha, 2-night trip
Verified
4/10 Fair
13 Nov 2025
Room was not up to standard
Desmond
Desmond, 1-night trip
Verified
8/10 Very good
14 Apr 2025
It wasn’t bad
leila
leila, 5-night trip
Verified
10/10 Exceptional
25 Jan 2025
Good
Azam
Azam, 9-night trip
Verified
10/10 Exceptional
10 Dec 2024
Good
MANIN MAHIDA RATHNA SILVA
MANIN MAHIDA RATHNA SILVA, 3-night trip
Verified
2/10 Poor
4 Apr 2025
It’s vary very much dirty
Omar
Omar, 5-night trip
Verified
6/10 Good
24 Feb 2025
Bath room is too small and very dirty
zafar
zafar, 7-night trip
Verified
6/10 Good
3 Feb 2025
1sf
Ganesh
Ganesh, 1-night trip
Verified
2/10 Poor
8 Nov 2025
The hotel is super dirty! No cleaning in corridor, elevators are full of garbage and no one cleans them during my stay. The room is full of insects and bugs. I asked reception to do something about it but noting done.my room was in 1st floor and noice of ground floor club was up to 3 am . It was worst experience I ever had during my 25 year of travel.
Reza
Reza, 7-night trip
Verified
8/10 Very good
22 Oct 2023
Service can be improved
Shahul Hameed Sahib
Shahul Hameed Sahib, 2-night trip
Verified
2/10 Poor
4 Apr 2025
Very bad experience. My reservation was cancelled by the hotel administration and ask me to check in as walk in with higher rate. This facility is joke and I will never recommend anyone to stay. Also, place looks like prostitution zone.
Kamil
Kamil, 4-night trip
Verified
2/10 Poor
21 Apr 2025
It was very old unit and dirty
Sam
Sam, 3-night trip
Verified
2/10 Poor
13 Oct 2025
By far THE worst customer service I have ever encountered in my life. The place is not even worth 1 star. The bald guy at the service counter was terrible. I believe most of their customers are from Asian sub continent so they are used to treat their customers like they don’t deserve any respect, service or kindness.
Saber
Saber, 1-night trip
Verified
2/10 Poor
22 Apr 2025
Windowbroken a lot of cockroach was a lot of mosquito. No paper toilet pretty much dirty.
Said
Said, 3-night trip
Verified
2/10 Poor
16 Feb 2025
Worst service ever very unprofessional
I arrived at the place at 2 am only to be told there is no room available for me because they had overbooked. It wasn't just me there were at least 7 other people who had had been told the same thing.
We all had to stay in other hotels. Disgraceful service.