Well, where do I start?!
We arrived to be told that the breakfast was not free as per the detailed booking. The receptionist noted that it was because my son was 11 and not a baby. I showed her the booking confirmation on my phone, but she was insistent, so we had to pay.
We knew that the room had a shared bathroom, but didn't expect said bathroom to have a smoking balcony! In order to use the shower or toilet privately you first have to clear the balcony of men in their underpants and vests who are enjoying a cigarette! Not an easy conversation.
The room overlooks a rail crossing which goes off regularly through the night (bells and all). To compound a bad night's sleep our room neighbours came in at gone midnight (no problem with that) to use the bathroom (door open, urination noises clearly audible) etc plus you can hear phone message signals through the walls.
I'll be contacting Hotels.com to clarify the ratings on the site; I average around 4/5, but Olag's was awful. Nice little Portuguese/German cafe in the town though.
We left without bothering to eat what could have been an amazingly beautiful breakfast. I doubt it though.