2/10 Poor
23 November 2024
Poor hygiene
I stayed in room 23.
On the last night I woke up all itchin to find bite marks on my legs and chest.
Then to my shock I saw bed bugs crawling over the pillow and quilt.
I did complain to management (think his name was Sam) and showed him some of bugs which I placed in a glass tumbler. He apologised and immediately offered compensation due to the distress and awful experience. We also spoke at length about possible infection of all my clothing.
After several emails by me complaining the Royal Hotel said at the very least i should have a full refund.
I gave this infi to Hotels.com and a full refund was given.
Due to non communication from the Royal Hotel I feel I need to let everyone know about the total lack of customer service from the hotel management.
Avoid this place.
Findlay
Findlay, 3-night trip
Verified Hotels.com guest review