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All properties in Phu Quoc, Kien Giang (province), Vietnam
1 room, 2 adults

JW Marriott Phu Quoc Emerald Bay Resort & Spa

5-star5 stars
Great for familiesThis property has good facilities for families.
Eco-Tourism At Bai Khem, An Thoi Town, Phu Quoc, Kien Giang, Vietnam

5-star beachfront resort with spa, near Sao Beach
  • Free WiFi and free parking
  • Great for familiesThis property has good facilities for families.
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
Vibe
Awesome vibe
Breakfast
Tasty breakfast
Beach
Beautiful beach
Value
Fairly good value for money

JW Marriott Phu Quoc Emerald Bay Resort & Spa

from €282
  • Suite, 1 King Bed, Resort View (Rue De Lamarck)
  • Suite, 1 King Bed, Balcony (Turquoise)
  • Villa, 1 Bedroom, Terrace, Garden View
  • Villa, 3 Bedrooms, Terrace, Garden View
  • Room, 1 King Bed, Garden View, Ground Floor (Le Jardin)
  • Room, 1 King Bed (Emerald Bay Front)
  • Deluxe Room, 1 King Bed, Bay View (Emerald Bay View)
  • Room, 1 King Bed, Bay View (Emerald Bay View)
  • Deluxe Room, 2 Double Beds, Bay View (Emerald Bay View)
  • Deluxe Room, 1 King Bed, Balcony (Deluxe Emerald Bay Front)
  • Room, 2 Double Beds, Bay View (Emerald Bay View)
  • Room, 2 Double Beds, Balcony, Garden View (Le Jardin)
  • Suite, 2 Double Beds, Resort View (Rue De Lamarck Twin)
  • Room, 2 Double Beds (Emerald Bay Front)

What’s around JW Marriott Phu Quoc Emerald Bay Resort & Spa

Landmarks

  • In Khem Beach
  • Sun World Hon Thom Nature Park - 2.7 mi / 4.3 km
  • An Thoi Cable Car Station - 2.8 mi / 4.5 km
  • Sao Beach - 3.4 mi / 5.5 km
  • Ho Quoc Pagoda - 7.2 mi / 11.6 km
  • Walking Street Phu Quoc - 9 mi / 14.5 km
  • Phu Quoc Beach - 11.6 mi / 18.6 km
  • Phu Quoc Night Market - 15.1 mi / 24.3 km

Getting around

  • Phu Quoc (PQC-Phu Quoc Intl.) - 21 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 244 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-out
The check-in location differs from the property location. To check in, go to mhrs.pqcjw.concierge@marriott.com To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email 7 days before arrival with check-in instructions. Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

  • Free children's club

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 4 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • On private beach
  • Beach sun loungers
  • Number of outdoor pools - 3
  • Children's pool
  • 24-hour fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Free bicycles on site
  • Kayaking on site
  • Motor boating on site
  • Snorkeling on site
  • Hiking/biking trails nearby
  • Scuba diving nearby
  • Beach umbrellas
  • Pool sun loungers
  • Spa tub
  • Beach towels
  • Pool umbrellas
  • Steam room
  • Sauna
  • Billiards or pool table
Working away
  • Business center
  • Number of meeting rooms - 6
  • Conference space
  • Conference space size (feet) - 7406
  • Conference space size (meters) - 688
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Elevator
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair-accessible bathroom vanity
  • Portable bathtub seat
  • Lowered electrical outlets in bathroom
  • Height-adjustable showerhead
  • Grab bar - in bathtub
  • Roll-in shower
  • Transfer shower
  • Accessible bathtub
  • Lever door handles
Languages Spoken
  • Chinese
  • English
  • Vietnamese

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • Individually decorated
  • Individually furnished
  • Separate sitting area
  • Balcony
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Phone
Food and drink
  • Cookware, dishware, and utensils
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

CHANTERELLE - SPA BY JW has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

Dining

Pink Pearl - Overlooking the garden, this fine-dining restaurant specializes in French cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required.

Tempus Fugit - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Reservations are required. Open daily.

Red Rum - This beach restaurant serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

French & Co - This delicatessen specializes in French cuisine and serves lunch, dinner, and light fare. Reservations are required. Open daily.

Department of Chemistry B - Overlooking the ocean and pool, this cocktail bar specializes in international cuisine and serves dinner only. Reservations are required. Open daily.

Recreation

On Site

  • Outdoor tennis court
  • Sauna
  • Spa tub
  • Steam room
  • Fitness classes on site
  • Free bicycles on site
  • Kayaking on site
  • Motor boating on site
  • Snorkeling on site

Nearby

  • Hiking/biking trails nearby
  • Scuba diving nearby

JW Marriott Phu Quoc Emerald Bay Resort & Spa’s small print

Also known as

  • JW Marriott Phu Quoc Emerald Bay Resort
  • JW Marriott Emerald Bay Resort
  • JW Marriott Phu Quoc Emerald Bay
  • JW Marriott Emerald Bay
  • JW Marriott Phu Quoc Emerald Bay Resort Spa
  • Jw Marriott Phu Quoc Emerald &
  • JW Marriott Phu Quoc Emerald Bay Resort & Spa Resort
  • JW Marriott Phu Quoc Emerald Bay Resort & Spa Phu Quoc
  • JW Marriott Phu Quoc Emerald Bay Resort & Spa Resort Phu Quoc

Policies

  • Pool access available from 6:30 AM to 6:30 PM.
  • Guests under 12 years old are not allowed in the spa.

    For transfers, guests must contact the property before arrival at the number on the booking confirmation.

    Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

    Optional extras

    Early check-in can be arranged for an extra charge of 50 percent of room rate (subject to availability)

    Late check-in between noon and 6:00 PM can be arranged for an extra charge of 50-percent of room rate

    Late check-out can be arranged for an extra charge (subject to availability, amount varies)

    Buffet breakfast is offered for an extra charge of VND 675000 for adults and VND 390000 for children (approximately)

    Babysitting/childcare is available for an extra charge

    Airport shuttle service is offered for an extra charge of VND 1039500 per vehicle (one-way, Maximum occupancy 4)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for JW Marriott Phu Quoc Emerald Bay Resort & Spa

    • Is there a pool at JW Marriott Phu Quoc Emerald Bay Resort & Spa?
      Yes, there are 3 outdoor pools and a children's pool. Guests have pool access from 6:30 AM to 6:30 PM.
    • Are pets allowed at JW Marriott Phu Quoc Emerald Bay Resort & Spa?
      Sorry, pets aren't allowed, but service animals are welcome.
    • Is parking offered at JW Marriott Phu Quoc Emerald Bay Resort & Spa?
      Yes, there's free self parking.
    • Is airport shuttle service offered by JW Marriott Phu Quoc Emerald Bay Resort & Spa?
      Yes, an airport shuttle is available. The charge is VND 1039500 per vehicle one-way.
    • What are the check-in and check-out times at JW Marriott Phu Quoc Emerald Bay Resort & Spa?
      You can check in from 3:00 PM to midnight. There's a 50% charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
    • Are there restaurants at or near JW Marriott Phu Quoc Emerald Bay Resort & Spa?
      Yes, there are 4 onsite restaurants.

    Recent reviews

    Exceptional 9.4 From 101 reviews

    Exceptional 10.0
    Almost perfect!
    The hotel has a very cool, quirky, and unique design concept. Check-in was smooth and easy with friendly staff welcoming us in despite the obvious that they were extremely busy with a full lobby checking in. The room...wow, wow, wow! Stunning layout with immense balcony with incredible sea view. Bed super comfortable too! The only fault in the room was the shocking lack of hooks...including in the bathroom - not a hook anywhere in sight. We had to get creative on where we wanted to hang our towels and other items. One other thing is noise, at night we could hear our neighbors...first night someone left their TV blasting all night, second night someone had a party which promoted me to call at 2am to complain. The rest of the stay was quieter. Breakfast is one of the best we’ve ever had! Beach is clean, water is clear and pools are great, though a bit chilly. We enjoyed some of the activities and recommend the jog, bike ride and darts...skip the bar drink making. If we had more time definitely would have done more. The activity staff are awesome! Hit the gym, it’s modern and wonderful...plus burn off that breakfast. Actually speaking of the bar, this was the one place where service fell short and wait times were excessive. We actually decided to not return after two negative experiences at the bar. Now despite some minor things, put this hotel on your must stay list!! It was incredible and just writing about it makes me smile!!
    stephanie, us3 night trip
    Exceptional 10.0
    Wonderful hotel.
    Wonderful place and stay. Beautiful hotel. Only place for improvement was with beach and poolside service. Servers were good but the Service was infrequent.
    Jesse, my4 night family trip
    Exceptional 10.0
    Best hotel ever
    Everything was perfect ! :) thank you so much. Best hotel ever.
    Yi, us1 night trip
    Exceptional 10.0
    Little Hogwarts in Phu Quoc
    The hotel is a beautiful campus.It makes you feel like you are in Hogwarts. Service is top notch and every corner is an insta opportunity. Definitely worth another visit.
    sg1 night romance trip
    Good 6.0
    Theme facade
    This hotel had great reviews about its decor however i found it a bit dated behind the theme design. Poor air conditioning. Average food. The pink pearl truly overpriced and food average. However the service and staff were impeccable.
    Andrew, gb2 night romance trip
    Exceptional 10.0
    My 4D3N Stay in JW Phu Quoc
    The room that we stayed in was spacious with an awesome sea view. The toilet was beautifully designed and was spacious. I love the attention to details of the designer. The hotel staff were polite and helpful at all times. They can speak good English. I would also strongly recommend the hot stone treatment at the spa. It was one of the best experience I’ve had. While the breakfast buffet was great, my experience at the pink pearl during dinner was affected by the quality of the food. The service staff and ambience at the restaurant was great. However, the food is average or poor. We’ve had a dish for starter which consists of avocado. It was very bitter and the taste affected our taste bud for the following dishes. Although the Chef and staff were apologetic, it left us disappointed especially after so many good reviews we’ve read about the restaurant. Overall, I would encourage everyone to stay at this resort if you were to visit Phu Quoc
    Simon, gb3 night romance trip
    Exceptional 10.0
    Over All is very good service
    Over All is very good service Service was very nice and kindliness Room very clear and everything amazing Food my family love breakfast very much have a lot of type of food and beverage For Activity swimming pool is less for equipment children’s Jw much add more water ball or pool float, folat tube
    PONGSAKORN, th2 night family trip
    Exceptional 10.0
    Historical bliss
    What an amazing hotel. The history combined with luxury accommodation simply impressed us. We had no idea it was actually a functioning school in the early 1900’s. Simply stunning and can’t wait to return.
    Joshua, gb1 night romance trip
    Very Good 8.0
    Amazing experience
    Impressive design. Feel like living in a different world
    Chi, gbRomance trip

    JW Marriott Phu Quoc Emerald Bay Resort & Spa

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