4/10 Fair
17 October 2024
Oh Dear! Where to start.
First impression, Is this the place I saw on the site!! Reception greeting not good. Big Carpet stains on all stairs and passage way. Bedroom, carpet stains and big tear in carpet, approx. 1 1/2 mtrs long - tripping hazard. Bathroom, Our beds Duvet looked like they had just been pulled out of the dryer and were very wrinkled, shower curtain had black mildew at base and specks above. washbasin had water stain where water could not drain. Tea/ coffee provided but no teaspoons or milk. Fridge on but drip tray filled to over flowing. We arrived on the Saturday and were told that the Hotel, restaurant for breakfast and dinner would be closed Sunday and Monday, hence no room service, clean towels etc. when I saw them on the Tuesday afternoon I asked if the room had been serviced they said "we are not allowed inside our room if we are not there" in which they doubled down when i said they could, when i told a employee that we had no towels for days only then did we receive them and they told us "we should've asked" but no one was there, the tea and coffee was finally replenished Aswell, the carpark was filthy and filled with glass and resembled a dump, we had to park on the street, we were exceedingly disappointed with our stay
Teresa and John
Teresa and John, 4-night trip
Verified Hotels.com guest review
