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Toya Sun Palace Resort & Spa

4.0 star property
Mountain resort with spa, near Lake Toya

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Toya Sun Palace Resort & Spa

Lobby
In-room safe, free WiFi, bed sheets
Property grounds
Combined shower/bathtub, free toiletries, hair dryer, slippers
Exterior

Reviews

7.6 out of 10

Good

Popular amenities

  • 24/7 front desk
  • Pool
  • Spa
  • Bar
  • Onsen
  • Air conditioning

Main amenities (12)

  • Restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Hot springs
  • Sauna
  • Steam room
  • Children's pool
  • Waterslide
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Arcade/games room

Feel at home (6)

  • Children's pool
  • Fridge
  • Private bathroom
  • Garden
  • Lift
  • Flat-screen TV

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Japanese Style Room, Lake View, Non Smoking

Japanese Style Room, Lake View, Non Smoking | Living area

Japanese Style Room, Lake View, Non Smoking

Highlights

Air conditioning
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Bidet
Shower/bath combination
In-room safe
  • 35 sq m
  • Lake view
  • Sleeps 5
  • 4 Single Futons

View all photos for Run of the House (No Choice of room type)

In-room safe, free WiFi, bed sheets

Run of the House (No Choice of room type)

Highlights

Air conditioning
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Bidet
Shower/bath combination
In-room safe
  • 28 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Japanese & Western Style Room, Lake View, Non Smoking

In-room safe, free WiFi, bed sheets

Japanese & Western Style Room, Lake View, Non Smoking

Highlights

Air conditioning
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Bidet
Shower/bath combination
In-room safe
  • 35 sq m
  • Lake view
  • Sleeps 4
  • 2 Single Futons OR 2 Single Beds

View all photos for Japanese Style Room, Lake View, Non Smoking

In-room safe, free WiFi, bed sheets

Japanese Style Room, Lake View, Non Smoking

Highlights

Air conditioning
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Bidet
Shower/bath combination
In-room safe
  • 28 sq m
  • Lake view
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Western Style Room, Lake View, Non Smoking

In-room safe, free WiFi, bed sheets

Western Style Room, Lake View, Non Smoking

Highlights

Air conditioning
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Bidet
Shower/bath combination
In-room safe
  • 28 sq m
  • Lake view
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Twin Room, Lake View, Non Smoking

In-room safe, free WiFi, bed sheets

Twin Room, Lake View, Non Smoking

Highlights

Air conditioning
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Bidet
Shower/bath combination
In-room safe
  • 28 sq m
  • Lake view
  • Sleeps 2
  • 2 Single Beds

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About the area

Map
7-1 Toyako Onsen, Sobetsu, Hokkaido, 052-0107

What's nearby

  • Toyako Onsen - 1 min walk - 0.0 km
  • Lake Toya - 4 min walk - 0.4 km
  • Toyako Hot Spring - 2 min drive - 1.8 km
  • Showashinzan Ropeway - 5 min drive - 5.2 km
  • Rusutsu Resort - 32 min drive - 31.8 km

Getting around

  • New Chitose Airport (CTS) - 94 min drive
  • Toya Station - 12 min drive
  • Ōkishi Station - 24 min drive
  • Koboro Station - 27 min drive

Restaurants

  • ‪わかさいも本舗 洞爺湖本店 (Wakassaimo) - ‬20 min walk
  • ‪Mogmog - ‬14 min walk
  • ‪レストランおおでら - ‬3 min drive
  • ‪風の音 - ‬13 min walk
  • ‪スープカレーハラハル SoupCurry HLAHAL - ‬11 min walk

About this property

Toya Sun Palace Resort & Spa

Toya Sun Palace Resort & Spa offers a fantastic location, putting you a short five-minute walk from Lake Toya. Guests can indulge in massages at the spa, and Palacio serves breakfast and dinner. An indoor pool, a bar/lounge and a sauna are other highlights.

Languages

Japanese

At a glance

Hotel size

  • 324 units
  • Arranged over 10 floors

Arriving/Leaving

  • Check-in start time: 2 PM; check-in end time: 7 PM
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • No cots (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • On-site parking includes off-street options

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge

Travelling with children

  • Children's pool
  • Water slide
  • Local/corner shop

What to do

  • Hot springs
  • Shopping

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 1965
  • Garden
  • An indoor pool
  • Arcade/games room
  • Full-service spa
  • Sauna
  • Steam room
  • Water slide

Accessibility

  • Lift

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning
  • Slippers

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Fridge

More

  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include massages. The spa is open daily.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs open between 5:00 AM and 11:00 PM.

Dining

Palacio – This poolside buffet restaurant serves breakfast and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

Pool, spa, & gym (if applicable)

  • Hot springs access available from 5:00 AM to 11:00 PM

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Also known as

Toya Sun Palace Hotel Sobetsu
Toya Sun Palace Hotel
Toya Sun Palace Sobetsu
Toya Sun Palace
Toya Sun Palace Resort Sobetsu
Toya Sun Palace Resort
Toya Sun Palace & Spa Sobetsu
Toya Sun Palace Resort & Spa Resort
Toya Sun Palace Resort & Spa Sobetsu
Toya Sun Palace Resort & Spa Resort Sobetsu

Frequently asked questions

Does Toya Sun Palace Resort & Spa offer free cancellation for a full refund?
Yes, Toya Sun Palace Resort & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Toya Sun Palace Resort & Spa?
Yes, there's an indoor pool and a children's pool.
Are pets allowed at Toya Sun Palace Resort & Spa?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Toya Sun Palace Resort & Spa?
Yes, there's free self parking.
What are the check-in and check-out times at Toya Sun Palace Resort & Spa?
Check-in start time: 2 PM; check-in end time: 7 PM. Check-out time is 10 AM.
What is there to do at Toya Sun Palace Resort & Spa and nearby?
On-site recreation at Toya Sun Palace Resort & Spa includes hot springs. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Toya Sun Palace Resort & Spa also has a water slide, a sauna and a steam room, as well as an arcade and a garden.
Are there restaurants at or near Toya Sun Palace Resort & Spa?
Yes, Palacio offers pool views and poolside dining.
What's the area around Toya Sun Palace Resort & Spa like?
Toya Sun Palace Resort & Spa is located on the waterfront, a short 4-minute walk from Lake Toya.

Toya Sun Palace Resort & Spa Reviews

Reviews

7.6

Good

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Exceptional

1-night trip
Verified Expedia guest review

6/10 Good

1-night trip
Verified Expedia guest review

8/10 Very good

1-night trip
Verified Expedia guest review

2/10 Poor

Charged non-smoking room for Smoking room
The sun palace placed me a smoking room but accepted my non-smoking reservation. After making two complaints, before I was moved to a true non-smoking floor.
Linda, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

We had a great stay at Toya Sun Palace. The resort provided a bus service that picked us up from Sapporo for free, saving some money, though unfortunately it took over an hour longer than scheduled. The resort is impressive with the glass-walled lobby overlooking the lake, though the onsen areas were a bit smaller than expected. The Japanese style room was basic but comfortable, and housekeeping makes up the tatami sleeping mats at night. The room has its own small bathroom and a view of the lake, though the view is better elsewhere on the resort. Breakfast and dinner were included. The buffet had a very good range of food in our opinion, for both dinner and breakfast, and the quality was good by typical buffet standards. The separate male and female onsens had a range of baths, including an outdoor one overlooking the lake. It could be very crowded in peak season. The water is 38-40 degrees, which feels very hot but you adjust to it. There is a very faint smell of chlorine (much less than a normal swimming pool), but no sulphur or other smells. There is a nightly fireworks show on the lake which was nice, Tahitian entertainment performances everyday, and wearing the yukata around the resort was also enjoyable. We made the mistake of only staying one night, which was too short and didn't leave time to see the water fun park or go to Nakajima Island on the lake. We would definitely consider staying at Toya Sun Palace again, though maybe not during crowded peak season.
anonymous, 1-night trip
Verified Orbitz guest review

8/10 Very good

Fantastic view from hotel lobby,my room and onsen. The quality of food is great. But the room condition is not so good.
Winhyde, 1-night trip
Verified Expedia guest review

8/10 Very good

Very satisfied
CHIT PIN, 2-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Orbitz guest review

6/10 Good

Nice lobby and public bath but room was terrible. Smoking Smell is all around a room. Airconditioner is not properly working.
1-night trip
Verified Orbitz guest review

2/10 Poor

The worst hotel experience ever!
It's a really nightmare for us. The room was full of unpleasant smell, no AC inside the room and the ceiling wall was full of stain. We tried to exchange to another room but the hotel manager told us the hotel was full. However, we checked here and it's obviously not full! Many tours stay here, the dinner buffet was fine but the place was burning, cant really stay there for more than 30mins. Will never come back to this hotel again!
1-night family trip
Verified Hotels.com guest review

6/10 Good

Nice and grand lobby but terrible, old, smelly rooms specially the bathroom. Reception staff incompetent and rude. The onsen area is good. Dinner and breakfast food quality decent but nothing great.
Jeannie, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing view
Although the resort is rather old, the surrounding view is still amazing. We had a great time having dinner while watching sunset. The pool wave is another plus point for the kids.
1-night family trip
Verified Hotels.com guest review

6/10 Good

Air-conditioning system needs a major overhaul!
The lobby was very posh and welcoming but I am afraid the rooms and air-conditioning system needs sprucing up. It was warm and stuffy in the rooms although we turned up the air-conditioning to the max - you wouldn't be able to feel it at all. The food was ok. We stayed at this hotel on our 2nd night at Lake Toya and could easily compare this hotel with the other resort we stayed at on our 1st night. The other resort was excellent in all aspects but unfortunately they did not have rooms for the second night and we opted for this one instead and we were disappointed. Service wise, there was nothing to complain about - they were polite and attended to queries well and they do have good amenities such as a big video arcade for the children and even a big table-tennis room for booking. They also have a big indoor swimming pool with slides. Pity that the rooms and air-conditioning failed them.
Thomas, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Beautiful lounge & onsen
The common areas are beautiful. The lounge was stunning and so was the view from the onset. The view from the room was great but the rooms are extremely dated. I took the western room, which was on a smoking floor. My clothes and hair reeked of smoke when I woke up. Meal times end really early and it felt like a huge cafeteria.
1-night trip
Verified Expedia guest review

8/10 Very good

Murata, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Relax and enjoy
We did enjoyed the 2 days with fireworks at night and felt very relax for the spa.
Verified Hotels.com guest review

8/10 Very good

Splendid lake view, lack of human touch
This hotel has a splendid lake view from its hotel lobby and from its outdoor onsen. Scrumptious breakfast and dinner buffet with good variety of foods. The receptionist staff and the onsen cleaner lady are not that friendly. Its dining place is very particular on their breakfast and dinner hours, make sure you do not go enter the dining hall late, or you have to find your own way to get your food in the winter time. Their staff is too focus on standard operating procedure and lack of human touch. Avoid peak season if you do not want to queue for your food. The room is clean but it looks old now(I can imagine its grandeur in the past though.) Overall, I enjoy its lobby and outdoor onsen most.
Verified Hotels.com guest review

8/10 Very good

We stayed one night in Jan. We are lucky being allocated the new renovated room. Thought the room is not big but comfortable and clean. This hotel is not closed to the train station or center, so they have a store at ground. One thing we are appreciated was they provided free shuttle bus from/to Sapporo and the hotel. Super convenient especially in winter season. Spa also very nice especially outdoor spa. But don’t expect too much on dinner buffet. Overall we are happy and enjoy to stay.
chong, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Nice view from outdoor Onsen
Hotel has nice decoration, staff is nice, bed is comfortable. I specially like the view from outdoor onsen. The evening performance is wonderful. I only didn’t like the buffet restaurant environment—too many people and too much noise.
fl, 1-night trip
Verified Orbitz guest review

6/10 Good

Maria, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Verified Hotels.com guest review

8/10 Very good

Everything needs a refurbishment. Service standard seems shallow perhaps we were not Japanese. Buffet Chefs and waiters no smiles. We were told to leave asap after the give time. Could not relax and enjoy our meal.
Ek Song Mervyn, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Dirty Hotel.
Room was very very dirty not the same as shown on the web site .bed was uncomfortable a very lousy manage hotel with all the tour group dinning at the same time .pet dog are even allow in these hotel. nothing is good for the price you paid. please go else where if you want a quite place .
javier , 1-night trip
Verified Expedia guest review

8/10 Very good

Lakeside View
Fantastic lobby and infinity ofuro (public bath) view of Lake Toya! Otherwise a typical large hotel catering to tour groups (enormous dining hall--food not bad for a buffet--and modest rooms--reserve the VIP room for unobstructed view of firework show from the balcony). Although there is a free shuttle bus leaving Sapporo in the morning (contact hotel to reserve a seat), alternative transport will need a little planning (and cost).
Dennis, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Too many tour groups, old hotel, rooms not maintained properly. The only plus point is the nice view and onsen.
2-night romance trip
Verified Hotels.com guest review