"We stayed at Naman Retreat with high expectations, and while there are some strong positives, there are also several areas that need serious improvement.
On the positive side, the villa is very spacious, with large rooms and excellent air conditioning, which made the stay comfortable. The pool is big and enjoyable, and the beach is beautiful and peaceful. The hotel itself is quiet, making it a good place to relax. The spa is fantastic and definitely one of the highlights. Most importantly, all the staff were very friendly and genuinely willing to help.
However, there were consistent issues that affected the overall experience. Housekeeping was below average—cleaning was inconsistent, and basic items like towels and water were often not replenished. Maintenance is clearly lacking, with several problems during our stay, including a clogged toilet, a pool malfunction, and drapes falling off. While these issues were eventually fixed, it’s frustrating to have to repeatedly call for things that should already be in good condition. Additionally, the blackout curtains are ineffective, as they do not block direct sunlight.
The overall state of maintenance extends beyond the rooms. The walkways around the property are in poor condition and pose a serious safety hazard, with damaged and uneven wooden planks that feel unsafe to walk on. This is something that urgently needs attention.
The food was another major disappointment. It was well below average in quality, with small portion"
