Forget about virtually everything you read in the description of the hotel. Even the photo is masterfully cropped. Virtually none of the amenities are there. I will first say that for the price, what you get is a typical backpacker hotel. Not terrible, but far from what is described. Rooms are dated, and noisy either from street noise on one side, or a nightclub that goes past 2:00am on the other side, even on Sunday night. Windows are paper thin, so there is no blocking the noise. The bathroom was clean, but exposed plumbing and rickety fixtures. Water was hot. The rooms have no heat which in Puno makes for a cold night. We asked for a portable heater, but it didn't do much, and I think they only had one. Staff were friendly and helpful, spoke a little bit of english.