FOREIGNERS BEWARE! We had an awful experience at this hotel, which is unfortunate because we were very excited to have access to a private beach and pools. These facilities do not allow tattoos (this information is NOT readily available at booking), so my husband was asked to put on a shirt while we were swimming. He went to the front desk to politely ask about this policy and was ridiculed by the staff (particularly the manager). They laughed at him and referred to him as "gaijin" (a slightly derogatory word for foreigner) multiple times. We live and work in Japan and understand the culture surrounding tattoos, as well as the negative feelings towards Americans due to the trouble historically caused by the U.S. military bases. However, this level of rudeness and blatant racism is unprecedented, especially in the hospitality industry.
Combined with the fact that the outdoor pool was closed and the other pools/beach had limited hours, we basically paid a steep rate to use our hotel room (which was nice, but out of date and had electrical issues) and swim/sit at the beach with clothes on.
We have had great trips to Okinawa before and plan to return many more times, but we will never book Hotel Moon Beach again. We were treated as an inconvenience rather than as customers, and clearly the quality of our experience is valued much less than that of Japanese guests.