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Hotel Phoenix

4.0 star property
Winery Zagreb hotel with winery, connected to the convention centre

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Phoenix

Front of property
Deluxe Double Room
Lounge
Terrace/patio
Interior entrance

Reviews

8.0 out of 10

Very good

Popular amenities

  • Airport transfer
  • Bar
  • Air conditioning
  • Free parking
  • Non-smoking
  • Laundry facilities
Main amenities
  • Daily housekeeping
  • Winery
  • Restaurants and bar/lounge
  • Breakfast available
  • Room service
  • Coffee shop/cafe
  • 24-hour business centre
  • Conference centre
  • Business centre
  • Airport shuttle
  • Area shuttle
  • Theme park shuttle
For families
  • Children stay free
  • Premium TV channels
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The price is €111
includes taxes & fees
23 Dec - 24 Dec

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Pillow menu
Blackout curtains
Memory foam bed
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Double or Twin Room

Memory-foam beds, in-room safe, individually decorated

Standard Double or Twin Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Pillow menu
Blackout curtains
Memory foam bed
  • 16 sq m
  • Sleeps 2
  • 2 Single Beds and 1 Queen Bed

Similar properties

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Pool
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Parking available
Free WiFi
9.6 out of 10, Exceptional, (191)
The price is €86
includes taxes & fees
2 Jan - 3 January 2025
Maistra City Vibes Zonar Zagreb
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About the area

Map
Sesvetska cesta 29, Zagreb, 10 360

What's nearby

  • Zagreb Zoo - 9 min drive
  • Maksimir Stadium - 10 min drive
  • Zagreb Cathedral - 13 min drive
  • Ban Jelacic Square - 14 min drive
  • Museum of Broken Relationships - 16 min drive

Getting around

  • Zagreb (ZAG) - 15 min drive
  • Zagreb Sesvetski Kraljevec Station - 11 min drive
  • Dugo Selo Station - 16 min drive
  • Sesvete Station - 19 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station pickup (surcharge)
  • Shopping centre shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Theme park shuttle (surcharge)

Restaurants

  • ‪American donut&co, obrt - ‬19 min walk
  • ‪Slastičarnica Martina - ‬19 min walk
  • ‪Jazz caffe Forum - ‬17 min walk
  • ‪Bistro Tupek - ‬18 min walk
  • ‪The Paja's Pivnica - ‬2 min drive

About this property

Hotel Phoenix

A great choice for a stay in Zagreb, Hotel Phoenix features a winery where you can enjoy a glass of local wine. For a bite to eat, guests can visit Maestro, which serves light fare and offers garden views. A bar/lounge, a snack bar/deli and a terrace are other highlights.

Languages

Croatian, English, German, Serbian, Slovak, Slovenian

At a glance

Hotel size

  • 55 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 2 PM; check-in end time: 10:00 PM
  • Contactless check-in and check-out are available
  • Early check-in subject to availability
  • Check-out time is 11:00 AM
  • Contactless check-out
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • The front desk is open daily from 7:00 AM - 10:00 PM
  • Front desk staffed during limited hours
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured on-site self-parking
  • On-site motorhome/coach/lorry parking (fees apply)
  • Wheelchair-accessible parking on site
  • On-site parking is limited

Transfers

  • Airport shuttle on request (available 24 hours a day)*
  • Train station pickup*

Off-site

  • Area shuttle within 5 km*
  • Shopping centre shuttle*
  • Casino shuttle*
  • Theme park shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–10:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's menu

Working away

  • 24-hour business centre
  • Meeting room
  • Computer station
  • Conference centre (10760 square feet of space)

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car hire
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 1996
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Winery on-site
  • Banquet hall
  • Reception hall

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance

Room amenities

Be entertained

  • 43-inch flat-screen TV
  • Premium digital channels

Home comfort

  • Air conditioning
  • Dressing gowns and slippers

Sleep well

  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Memory-foam mattress
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Maestro – Overlooking the garden, this fine-dining restaurant specialises in Mediterranean cuisine and only serves light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 1.86 per person, per night for adults; EUR 0.93 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age.
  • Administrative fee: EUR 1.50 per person, per stay

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 14 for adults and EUR 9 for children
  • Airport shuttle service is offered for an extra charge of EUR 50 per vehicle (one-way. Maximum occupancy 3)
  • Train station pick-up service is offered for an extra charge
  • Local area shuttle service to the casino, shopping centre and theme park is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Parking

  • RV/bus/lorry parking is available for an extra charge

Pool, spa, & gym (if applicable)

  • Children under 10 years old are not allowed in the swimming pool without adult supervision

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards, debit cards, mobile payments and cash.

Also known as

Hotel Phoenix Zagreb
Phoenix Zagreb
Hotel Phoenix Hotel
Hotel Phoenix Zagreb
Hotel Phoenix Hotel Zagreb

Frequently asked questions

Does Hotel Phoenix offer free cancellation for a full refund?
Yes, Hotel Phoenix does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Phoenix?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Phoenix?
Yes, there's free self parking. Parking spaces may be limited. Motorhome/coach/lorry parking is available.
Is an airport shuttle service offered by Hotel Phoenix?
Yes, an airport shuttle is available. The charge is EUR 50 per vehicle one-way.
What are the check-in and check-out times at Hotel Phoenix?
Check-in start time: 2 PM; check-in end time: 10:00 PM. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Hotel Phoenix and nearby?
Hotel Phoenix has a winery and a garden.
Are there restaurants at or near Hotel Phoenix?
Yes, Maestro offers al fresco dining, Mediterranean cuisine and garden views.

Hotel Phoenix Reviews

Reviews

8.0

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

8.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Good

The staff were lovely and the stay was overall good. The property is just a little run down and out dated. If that doesn’t bother you at all then it is a fine stay. We were only staying for the night before catching a flight so it served it’s purpose for us. Close to the airport.
Laura, 1-night trip with friends
Verified Expedia guest review

8/10 Very good

Fine for being close to the airport
The hotel is located 25 minutes drive from Zagreb city centre and 10 minutes from the airport, in an urban residential area. It appears to have once been a glamorous venue, offering a relaxing spa along with other four star facilities. All of the staff we came across were really friendly and doing a great job in what seemed to be difficult circumstances. Unfortunately, plans to regenerate the local area, which would have really helped this hotel, have been put on hold due to inevitable economic struggles in recent years.
Kelly, 1-night trip
Verified Hotels.com guest review

8/10 Very good

N/A
Roman John, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Katija, 2-night business trip
Verified Hotels.com guest review

6/10 Good

1-night business trip
Verified Hotels.com guest review

4/10 Fair

The hotel does not have a swimming pool so do not advertise that it has a swimming pool. The spa was shut because of staff on holiday but that was not mentioned in the hotel facility description friendly staff
4-night trip
Verified Ebookers guest review

4/10 Fair

This is the second time we have stayed at the Phoenix. The first was several years ago and renovation was taking place (which was a disappointment at that time). We wanted to give a second chance -- that was a mistake. After a fast and quick check-in, we were gone through the evening to a wedding and returned late - after midnight. After a day of 30C in Zagreb, our air conditioning did not really work -- and then would shut down on its own after 45 minutes. Getting assistance from the desk did not solve anything. I had to turn the air back on 4 times during the night -- it would just keep shutting off. Also, I use a breathing machine every night -- the power outlet next to the bed turns off when you turn the light off! I had to use an extension cord to get power. The Internet is very slow. After complaining about the air conditioning the next morning, the desk person only offered that she would inform the manager. The lights for the night entrance are turned on with a motion sensor with a long delay -- it would be easy to trip on the steps. The timing should be changed. Upkeep and maintenance need serious attention. The flush button on the toilet needed replaced and was hard to use. The lamp over the desk looked like it could come off the wall. All of the right pieces are there, but it is impossible to assemble a good picture of the puzzle. There are many nice features -- great artwork in many places, bright dining for breakfast with a good selection.
Larry, 1-night trip
Verified Expedia guest review

8/10 Very good

Perfectly suited
Out of town Lots of parking available Easy drive into centre Hotel looking a little tired especially bathroom
Hev, 1-night trip
Verified Expedia guest review

4/10 Fair

Did not get a friendly reception & fell down twice in Wellness centre due to the fact that we were not Allowed our sandals & the ones offered to guests were way too small. Needless to say thst Bare feet on wet ceramic tiles is very dangerous, slipped in shower & when exiting slipped again in hallway.
Sofia, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Cosy and enjoyable hotel
Room was fantastic and large. Hotel also falls under the same catagory. However there are not 2 pools and a hot tub, there are 2 hot tubs. One of which is on its own, the other is half hot tub, half current pool.but it was still relaxing. The ate at the restaurant, there was extremely slow service. We was in there for roughly an hour and 20 minutes, and only had 2 courses, considering we were the only ones in there, it was a little frustrating. There was a vast selection for breakfast, including fresh omelette. Very enjoyable and would recommend
Verified Hotels.com guest review

4/10 Fair

Charges for things they say are included!
Was very disappointed with they stay here! Upon check was told our reservation included when checking out they then charged us for this! When questioned she told us that the charge for breakfast had been discounted from €10 to €6 each, why even discount this if there was no reason to in the first place! There is also loads of hidden fees such as insurance and registration and local tax! Local tax I am fine with as we had to do this in one other but the others is ludicrous as I've never come across this before! What should have been €64 ended up €91 would recommend people stay away unless they are happy to pay more then first thought! Would not use this hotel again as obscure the truth!
1-night trip
Verified Expedia guest review

10/10 Exceptional

Worth a stay
The layout of the room is unusual but looks quirky. The bed was very comfy and the staff were friendly. The train station to Zagreb is a 20 minute easy walk away.
Nicole, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

A little unexpected jewel
We were concerned when we saw how far out of town the hotel was, but when we got there the rooms were first rate and the staff were helpful and friendly (if a bit difficult to track down at times). The gym and spa services looked amazing, though we didn't get to use them. We'd gladly stay there again.
Verified Hotels.com guest review

10/10 Exceptional

Nice value deal. Nice wellness center.
nice hotel, everything is wonderful. Especially we enjoyed wellness center - spa and massage. However, it locates little bit far from city center, abd we miss coffe pot.
Verified Hotels.com guest review

2/10 Poor

I wouldn't recommend it
There were ants in our room. The shower was draining very slow, almost clogged when we got there, we call the hotel reception 3 times and still no fix. The room is not clean, carpet smells.
Verified Hotels.com guest review

8/10 Very good

Quiet spot with everything we needed.
We really enjoyed our stay. The staff were very welcoming, the room was clean and quiet and the food in the restaurant for dinner was tasty with friendly service. It was also handy for us being 15mins from the airport.
Verified Expedia guest review

10/10 Exceptional

Good hotel but still needs to be improved
Hotel was looking good but we were given a small attic room which was nothing like the photos for the room type that we booked. It was still good but this ruined the otherwise good first impression. The hotel is still being built and it is partially a construction site.
Verified Hotels.com guest review

6/10 Good

A bit out of the way, but that was fine with us. The hotel staff was above and beyond helpful and friendly. But the rooms were a little lacking. The duvet cover was dirty/stained. And the shower drain was very very slow. But the staff were soooo nice. So that really made an impact. And their breakfast buffet was VERY good. With an omelet bar, which is always awesome :)
Verified Hotels.com guest review

10/10 Exceptional

Don't pass this one by
Great place to stay after a long drive. Great staff. Good breakfast. Very very nice room.
Verified Hotels.com guest review

8/10 Very good

Good overall. A little noisy in the evening with people coming and going and having to have keep window open as air conditioning couldn't be set lower.
Verified Expedia guest review

6/10 Good

The hotel is in the middle of nowhere. Too much travel and too much traffic .The hotel is mediocre hotel
Verified Hotels.com guest review

8/10 Very good

Its a good hotel if you are travelling with a car. A bit far away from the centre but you pay a relative cheap price for it. Fair Deal. Breakfast was nice. Staffs are helpful.
Verified Hotels.com guest review

10/10 Exceptional

A Sweet Retreat and Spa
The Hotel Phoenix has big plans for an entire area in Zagreb..and they are on their way to making it happen. We found the hotel easily and enjoyed the room, the staff and the spa (which is included free). The spa has an endless pool for swimming, a massaging Jacuzzi, and a sauna. There is a fee for the Tanning bed. The breakfast was a "cook-to-order" meal and was fabulous. The staff could not have ben better and more kind. We also chose to eat dinner at the hotel the day of our arrival and were served so well by the waiter and the food was wonderful. I would highly recommend this hotel
Verified Hotels.com guest review

8/10 Very good

SelfPromotes as Most Romantic Hotel!
Lovely hotel, probably more suited to couples than singles; lovely facility on main floor for hosting private parties or outdoor events as well. Great breakfast. Super super helpful staff. Great bathtub as well....
Verified Travelocity guest review

4/10 Fair

No swimming pool , just a large jacuzzi
No help or easy transportation of luggage Very run down surrounding area A bit far away from the city centre 11 KM Rooms not maintained well
Verified Expedia guest review