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All properties in Fes, Fès-Meknès, Morocco
1 room, 2 adults

Palais Medina & Spa

5-star5 stars
Great for families

Good to know

  • Children's pool
  • Free WiFi
  • Dry cleaning/laundry service
  • Elevator
Boulevard Allal El Fassi, Fes, 30000, Morocco

Luxury hotel with 3 restaurants, near Blue Gate
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Children's pool
    • Free WiFi
    • Dry cleaning/laundry service
    • Elevator
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Excellent overallOct 1, 2019
  • Shuttle was not at the airport. Breakfast limitedNov 19, 2018

Palais Medina & Spa

from €106
  • Standard Double Room
  • Deluxe Double Room, Pool and Medina View
  • Junior Suite
  • Suite (Palace)
  • Standard Single Room
  • Deluxe Single Room, Pool and Medina View
  • Family Suite

What’s around Palais Medina & Spa

Landmarks

  • Heart of Fes
  • Blue Gate - 28 min walk
  • Borj Fez Mall - 3 min walk
  • Jewish Cemetery - 9 min walk
  • Royal Palace - 9 min walk
  • Royal Golf de Fès - 12 min walk
  • Bab Semmarine - 12 min walk
  • Parc Jnane Sbile - 22 min walk

Getting around

  • Fes (FEZ-Saiss) - 16 min drive
  • Fes Station - 16 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 146 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 12:30 PM-11:30 PM
  • Check-out time is noon
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking on site

  • Free nearby parking

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • Outdoor pool
  • Full-service spa
  • Spa treatment room(s)
  • Nightclub
  • Children's pool
  • Steam room
  • Pool sun loungers
  • Pool umbrellas
Working away
  • Business center
  • Conference space
  • One meeting room
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2011
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
Languages Spoken
  • Arabic
  • English
  • French
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Iron/ironing board (on request)
Sleep well
  • Soundproofed rooms
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Digital TV channels
Stay connected
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Spa Thalion has 6 treatment rooms including rooms for couples. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with Turkish bath/hammam.

The spa is open select days. Guests under 6 years old are not allowed in the spa.

Dining

Imperial - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

Arabesque - This theme restaurant specializes in Moroccan cuisine and serves dinner only. Open select days.

Dragon - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Palais Medina & Spa’s small print

Also known as

  • Palais Medina
  • Palais Medina Fes
  • Palais Medina Hotel
  • Palais Medina Hotel Fes
  • Palais Medina & Spa Fes
  • Palais Medina & Spa Hotel
  • Palais Medina & Spa Hotel Fes

Policies

Only registered guests are allowed in the guestrooms.

Guests under 6 years old are not allowed in the spa.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: MAD 39.60 per person, per night. This tax does not apply to children under 5 years of age.
  • Christmas Eve (24 December) Gala Dinner per adult: MAD 800.00
  • Christmas Eve (24 December) Gala Dinner per child: MAD 500.00 (up to 12 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: MAD 1600.00
  • New Year's Eve (31 December) Gala Dinner per child: MAD 800.00 (up to 12 years old)

Optional extras

Late check-out can be arranged for an extra charge (subject to availability)

Rollaway beds are available for MAD 300.0 per night

Buffet breakfast is offered for an extra charge of MAD 150 for adults and MAD 80 for children (approximately)

Airport shuttle service is offered for an extra charge of MAD 300 per person (one way)

Airport shuttle service for children up to age 12 costs MAD 150.00 (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Palais Medina & Spa

  • Does Palais Medina & Spa offer free cancellation for a full refund?
    Yes, Palais Medina & Spa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Palais Medina & Spa?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Palais Medina & Spa?
    Yes, there's free self parking.
  • Is there a pool at Palais Medina & Spa?
    Yes, there's an indoor pool, an outdoor pool, and a children's pool.
  • Are pets allowed at Palais Medina & Spa?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Palais Medina & Spa?
    You can check in from 12:30 PM - 11:30 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Are there restaurants at or near Palais Medina & Spa?
    Yes, there are 3 onsite restaurants, featuring alfresco dining, international cuisine, and garden views. Nearby restaurants include Domino's Pizza (4-min walk), McDonald's ماكدونالدز (5-min walk), and Cass-croute (6-min walk).
  • Is airport shuttle service offered by Palais Medina & Spa?
    Yes, an airport shuttle is available. The charge is MAD 300 per person one way.

Recent reviews

Very Good 8.0 From 100 reviews

Very Good 8.0
good hotel but not 5 star.
Staffs are friendly, location is good, but the room is too out of day, it looks like 4 star hotel.
Ying, gb3 night family trip
Very Good 8.0
Nice room for a convenient price
I can start by saying this stay had a good value for money. My experience was actually brief (one night) so I can barely judge my room and the basic services. The hotel has a really good design which I liked a lot. The room was tidy, clean and spacious. With a nice balcony, which has a really nice view all day (and even better at night). So overall the check in was seamless, pretty basic for a 5-stars hotel. So was the breakfast nothing too fancy but very good. So overall I can say it was satisfying.
us1 night family trip
Exceptional 10.0
Nicely located and the ambiance was pleasant. The pool was luxurious. The manager of the hotel went out of his way to make sure everything was up to the standard promised.
us1 night trip
Exceptional 10.0
Very nice hotel
Bozena, us3 night family trip
Good 6.0
This hotel has probably the best location! Next door to a shopping centre, minutes from Old Medina (by taxi) and very convenient and safe. Hotels amenities were great. Staff were very friendly. The front desk manager who's name I forgot was very kind and helpful. We were on the second floor above the restaurant so every morning we could hear the chairs being moved around. On the date of departure is where our stay went from excellent to poor. I wanted to go to the airport to pick up my rental and for some reason the only option to go is to take the hotel referred company for 250 dirhams which I figured was a scam. When I asked twice about the price the girl at front desk and the bell boy was giving me attitude that he was going to cancel his friend. Than after 5 minutes of standing around the bell boy recommended a random person who was standing at the front door to take me to the airport in a very old dirty vehicle. He still took the 250 Dirhams from me and dropped me off (15 - 20 minute ride max!). The guys was nice but I don't think the bell boy and front desk staff should have scammed me like that as its not the right thing to do. Overall its a beautiful property with amazing amenities and I would stay here again! DO NOT ask front desk or bell boy for any rides as they will take their commission cuts and over charge you!
Siyar, ca4 night family trip
Exceptional 10.0
This is the best hotel I’ve stayed at in Morocco! Everyone was so nice, helpful, and overall there was a very calming and peaceful atmosphere.
us3 night romance trip
Very Good 8.0
Nice place no coffee
The hotel is in an excellent location. Its clean and comfy. My only criticism is it needs coffee in the rooms!
Scott, us2 night business trip
Very Good 8.0
Hotel was lovely and clean and smelt beautiful. The room was large and grand but needs a little tlc in the bathroom as the shower soaked the floor. Breakfast was lovely and staff very polite.
Simone, gb1 night trip
Good 6.0
Air conditioning not working for expensive hotel
Air conditioning was not working when we got to our room. Asked the reception to get the air conditioning started but their response was to open the balcony door. I had already tried doing that as it was really hot in the room. However, moths and other bugs were entering the room through the balcony. Despite several complaints nothing was done with regards to turning on the air conditioning. Paid for an expensive room but did not receive the service required. Very disappointed.
Juzer, ca1 night family trip
Fair 4.0
Enjoyed our stay but short of being a 5 star Hotel
Overall a great stay -however by North American standard this is not a 5 star Hotel. Lacked a lot of professionalism and service.
Monika, ca3 night trip with friends

Palais Medina & Spa