From desk clerks overly concerned with their own safety ... she came to my replacement room with a hotel security goon lurking in the background, just to pick up the room key card from the first filthy room she had given me ... a totally unnecessary and insulting action from all aspects ... to broken lock chains on the doors, elevators that don't work, cleaning personel blind to the obvious, facilities in need of repairs, the list could go on and on. The building is an ugly modern structure in the midst of cobble stone streets and across from a Romanesque/Gothic cathedral, this hotel sticks out and not in a positive way. To get to the room on day one, it was necessary to descend three flights, walk down a long hallway lined with unused furniture to a second elevator, there to ascend three or more flights, depending upon the room number, to your room. Try doing that when one or both elevators are out of order! During the journey to your room, there is a view of the empty indoor pool and a filthy with cigarette butts place with broken furniture to lie out in the sun. How inviting! They should try vacuuming the halls and actually cleaning the bathroom floors! One last thing: if you decide to be out until after the reception desk is closed, supposedly your room card can be used to open the locked front door of the hotel. It doesn't work, so guests are forced to wander around the parking garage below the hotel, trying all the doors to find the magic one. What a dump!