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Mercure Pontianak City Center

4.0 star property
Pontianak hotel with outdoor pool and restaurant

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Mercure Pontianak City Center

Outdoor pool
Spa reception
Lake
Interior
Superior Twin Room, 2 Single Beds

Reviews

7.8 out of 10

Good

Popular amenities

  • Airport transfer
  • Bar
  • Non-smoking
  • Pool
  • Gym
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Children's pool
  • Hot tub
  • 24-hour room service
  • 24-hour business centre
  • Business centre
  • Airport shuttle

Feel at home (6)

  • Children's pool
  • Playground on-site
  • Rollaway/extra beds
  • Fridge
  • Private bathroom
  • Garden
The price is €42
includes taxes & fees
30 Dec - 31 Dec

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Fridge
LCD TV
Premium bedding
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 22 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Twin Room, 2 Single Beds

Deluxe Twin Room, 2 Single Beds

Deluxe Twin Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Fridge
LCD TV
Premium bedding
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 25 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Fridge
LCD TV
Premium bedding
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 22 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Fridge
LCD TV
Premium bedding
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 25 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

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About the area

Map
Jalan Jenderal Ahmad Yani, 91, Pontianak, West Kalimantan, 78124

What's nearby

  • Ayani Mega Mall - 3 min walk - 0.3 km
  • Museum Provinsi Kalimantan Barat - 9 min walk - 0.8 km
  • Gajah Mada Shopping Complex - 4 min drive - 3.9 km
  • Vihara Bodhisatva Karaniya Metta - 5 min drive - 5.0 km
  • Danau Sentarum National Park - 8 min drive - 6.7 km

Getting around

  • Pontianak (PNK-Supadio) - 28 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Excelso - ‬3 min walk
  • ‪Marugame Udon - ‬3 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Pizza Hut - ‬4 min walk
  • ‪A&W - ‬3 min walk

About this property

Mercure Pontianak City Center

Enjoy your visit to Pontianak with a stay at Mercure Pontianak City Center. Guests can take a dip in the outdoor pool or grab a bite to eat at Ebony, which serves breakfast, lunch and dinner. A bar/lounge, a health club and a fitness centre are other highlights.

Languages

English, Indonesian

At a glance

Hotel size

  • 265 rooms

Arriving/Leaving

  • Check-in start time: 2 PM; check-in end time: 1:00 AM
  • Express check-in available
  • Minimum check-in age – 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Free on-site self-parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 5:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Water dispenser

Travelling with children

  • Children's pool
  • Playground

What to do

  • Shopping
  • Hiking/biking trails nearby

Working away

  • 24-hour business centre
  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • On-site car hire
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Bike hire

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • An outdoor pool
  • Hot tub
  • Sauna
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Lift

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Electric kettle
  • Slippers
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower only
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Dining

Ebony – Overlooking the pool, this restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 110000 per person
  • Airport shuttle service is offered for an extra charge of IDR 120000 per vehicle (return)

Children & extra beds

  • Rollaway beds are available for IDR 350000.0 per night

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property uses a grey water recycling system.
This property accepts credit cards, debit cards and cash.

Also known as

Mercure Pontianak Hotel
Mercure Pontianak
Mercure Pontianak Hotel Pontianak
Mercure Pontianak City Center Hotel
Mercure Pontianak City Center Hotel
Mercure Pontianak City Center Pontianak
Mercure Pontianak City Center Hotel Pontianak

Frequently asked questions

Does Mercure Pontianak City Center offer free cancellation for a full refund?
Yes, Mercure Pontianak City Center does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Mercure Pontianak City Center?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Mercure Pontianak City Center?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Mercure Pontianak City Center?
Yes, there's free self parking.
Is an airport shuttle service offered by Mercure Pontianak City Center?
Yes, an airport shuttle is available. The charge is IDR 120000 per vehicle return.
What are the check-in and check-out times at Mercure Pontianak City Center?
Check-in start time: 2 PM; check-in end time: 1:00 AM. Check-out time is noon. Express check-in is available.
What is there to do at Mercure Pontianak City Center and nearby?
Have fun during the warmer months with activities nearby such as hiking. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. Mercure Pontianak City Center also has a sauna and a health club, as well as a garden.
Are there restaurants at or near Mercure Pontianak City Center?
Yes, Ebony offers pool views.
What's the area around Mercure Pontianak City Center like?
Mercure Pontianak City Center is in the heart of Pontianak, a short 3-minute walk from Ayani Mega Mall and 9 minutes' walk from Museum Provinsi Kalimantan Barat.

Mercure Pontianak City Center Reviews

Reviews

7.8

Good

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Very good

Family stay
Location convenient to shopping mall. Rooms ok and nice they had a fridge. Quite noisy in room sometimes even at 11.30 pm Staff helpful.
Lisa, 5-night family trip
Verified Hotels.com guest review

6/10 Good

Ricky, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

John, 6-night trip
Verified Expedia guest review

6/10 Good

no hot water. pool was dirty. buffet breakfast is so so. room amenities not so impressive. for its level and reputation, it was a disappointing stay
RODERICK, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Karolyn, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

RODERICK, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Mohamed, 1-night trip
Verified Expedia guest review

4/10 Fair

We checked in to the room with broken door in the restroom. Hair dryer was not working. Breakfast was terrible. Overall we’re disappointed with staying here.
Diana, 1-night family trip
Verified Expedia guest review

6/10 Good

The room i has been stay for 8 day the AC was not cool at all. Since first nite staying already complaining to the receptionist and they said will chexk on it till next 2 day again i did tell them about and still the same nothing happening. As same the shower drain is blocked too. On my last day too laundry late delivery to me till the day i wanted and need to call for it. Hope they will more play attention to the guest request when they feel somethinf wrong with the room.
Aida, 8-night trip
Verified Expedia guest review

4/10 Fair

I didn't like there's no free breakfast for my family even though I paid for the hotel included free breakfast according to that hotel website anyway
2-night family trip
Verified Expedia guest review

4/10 Fair

Dyg Sapiah, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

1-night family trip
Verified Hotels.com guest review

6/10 Good

3-night trip
Verified Expedia guest review

8/10 Very good

At centre near ayani shopping centre. Staff are friendly. Breakfast is good.
3-night family trip
Verified Expedia guest review

8/10 Very good

Nice hotel near mall
Best hotel in Pontianak. Beside a mall.
1-night family trip
Verified Hotels.com guest review

6/10 Good

The building is great and staffs are friendly. I am disappointed because I didn’t get to have my rooms as I reversed. My family has allergies which can’t inhale cigarette smoke and she has to use inhaler. We were put on the smoking floor.
HPO, 1-night family trip
Verified CheapTickets guest review

8/10 Very good

4-night trip
Verified Hotels.com guest review

8/10 Very good

Nice property located nearby shopping mall. However room is quite old.
2-night family trip
Verified Expedia guest review

4/10 Fair

The air conditioner is not working properly especially now during hot season
Ken, 3-night trip
Verified Expedia guest review

4/10 Fair

2-night trip
Verified Expedia guest review

8/10 Very good

Very helpful staff & room very clean.. near with Mega Mall
Ros, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Thomas, 3-night family trip
Verified Hotels.com guest review

2/10 Poor

Bad Experience.
WE have to call 10 times and wait hours for them to come and do something not right in the room. I think Expedia customers are given the worst rooms in the hotel. This is not the first time I have experienced this kind of treatment under Expedia.
Chelvam, 2-night trip
Verified Expedia guest review