We can't understand than as we made reservations in October, FOUR MONTH ago, and you didnt honor the request of just one corner room, of which You must have between probably 18??? We cannot understand how the hotel leaves the jacuzzi in such deplorable conditions, in most countries the vigilinacia sanitaria would prohibit this space or the whole hotel, this is really shameful. There is a big gap of profisionality between the front office staff, Daniela is excelent in her attitudes and language skills, where as some of the boys seem to be desinterested and not corteous enough. Room 705 has a problem with the shower that was never solved. With few efforts in human resources and infrastructure your hotel could be Much better.