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The Ritz-Carlton, Shenzhen

5.0 star property
Luxury hotel with full-service spa, connected to the convention centre, near Shenzhen Convention and Exhibition Center

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Photo gallery for The Ritz-Carlton, Shenzhen

Outdoor pool, open 6:00 AM to 11:00 PM, pool umbrellas, pool loungers
Exterior
Design Garden View King Room
Point of interest
Design Garden View Twin Room | View from room
Experience luxury and tranquility at The Ritz-Carlton, Shenzhen. Enjoy a refreshing Thai massage or aromatherapy treatment at the spa, bask in the sun by the pool with loungers and umbrellas, or unwind with yoga classes. With 3 on-site restaurants serving international cuisine and helpful staff available around-the-clock.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Airport transfer
  • Electric vehicle charging point
  • Bar
  • Pool
  • Spa
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool and 2 hot tubs
  • Breakfast available
  • 24-hour fitness centre
  • Sauna
  • Steam room
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms

For families (6)

  • Free cots/infant beds
  • Private bathroom
  • Separate bath and shower
  • Separate sitting area
  • Television
  • Garden
The current price is €193
includes taxes & fees
30 Mar - 31 Mar

Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for Premier King Bed Room

Premium bedding, minibar, in-room safe, laptop workspace

Premier King Bed Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Pillow menu
Premium bedding
Down duvet
  • 55 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Executive King Bed Suite

Club Executive King Bed Suite

Club Executive King Bed Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
TV
Pillow menu
  • 104 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Bed Room

Premium bedding, minibar, in-room safe, laptop workspace

Deluxe King Bed Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Pillow menu
Premium bedding
Down duvet
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Deluxe King Bed Room

Premium bedding, minibar, in-room safe, laptop workspace

Club Deluxe King Bed Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
TV
Pillow menu
Premium bedding
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Executive Twin Bed Suite

Club Executive Twin Bed Suite

Club Executive Twin Bed Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
TV
Pillow menu
Premium bedding
  • 104 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Suite

Premier Suite

Premier Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
TV
Pillow menu
Premium bedding
  • 104 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Premier King Bed Room

Premium bedding, minibar, in-room safe, laptop workspace

Club Premier King Bed Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
TV
Pillow menu
Premium bedding
  • 55 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Garden View Twin Bed Room

Premium bedding, minibar, in-room safe, laptop workspace

Deluxe Garden View Twin Bed Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Pillow menu
Premium bedding
Blackout curtains
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Twin Bed Room

Premium bedding, minibar, in-room safe, laptop workspace

Premier Twin Bed Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Pillow menu
Premium bedding
Blackout curtains
  • 55 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Twin Bed Room

Premium bedding, minibar, in-room safe, laptop workspace

Deluxe Twin Bed Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Pillow menu
Premium bedding
Blackout curtains
  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Premier Twin Bed Room

Premium bedding, minibar, in-room safe, laptop workspace

Club Premier Twin Bed Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
TV
Pillow menu
Premium bedding
  • 55 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Deluxe Twin Bed Room

Premium bedding, minibar, in-room safe, laptop workspace

Club Deluxe Twin Bed Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
TV
Pillow menu
Premium bedding
  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Design Garden View King Room

Design Garden View King Room

Design Garden View King Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Pillow menu
Premium bedding
Blackout curtains
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Design Premier King Room

Design Premier King Room

Design Premier King Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Pillow menu
Premium bedding
Blackout curtains
  • 55 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Design Garden View Twin Room

Design Garden View Twin Room

Design Garden View Twin Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Pillow menu
Premium bedding
Blackout curtains
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Design King Room

Design King Room

Design King Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Pillow menu
Premium bedding
Blackout curtains
  • 48 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Garden View King Bed Room

Deluxe Garden View King Bed Room

Deluxe Garden View King Bed Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Pillow menu
Premium bedding
Blackout curtains
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Design Twin Room

Design Twin Room

Design Twin Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Pillow menu
Premium bedding
Blackout curtains
  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for The Ritz-Carltion Suite

The Ritz-Carltion Suite

The Ritz-Carltion Suite

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
TV
Pillow menu
  • 446 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Carlton Suite

Carlton Suite

Carlton Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
TV
Pillow menu
Premium bedding
  • 118 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Junior Suite

Club Junior Suite

Club Junior Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
TV
Pillow menu
Premium bedding
  • 62 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Indoor pool, open 6:30 AM to 10:30 PM, pool umbrellas, pool loungers

Four Seasons Hotel Shenzhen

  • Pool
  • Spa
  • Airport transfer
  • Free parking
9.4 out of 10, Exceptional, 494 reviews
The price is €180
includes taxes & fees
30 Mar - 31 Mar
Four Seasons Hotel Shenzhen
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About the area

Map
116 Fuhua San Road, Futian District, Shenzhen, Guangdong, 518048

What's nearby

  • Shenzhen Convention and Exhibition Center - 7 min walk - 0.6 km
  • Coco Park Shopping Center - 13 min walk - 1.1 km
  • Shenzhen Lianhuashan Park - 2 min drive - 2.1 km
  • Huaqiangbei - 2 min drive - 2.1 km
  • Huanggang Border Crossing - 4 min drive - 3.6 km

Getting around

  • Shenzhen (SZX-Shenzhen Intl.) - 32 min drive
  • Hong Kong International Airport (HKG) - 50 min drive
  • Hong Kong Lok Ma Chau Station - 3 min drive
  • Shenzhen Station - 6 min drive
  • Sungang Railway Station - 9 min drive
  • Gangxia Station - 8 min walk
  • Shenzhen Convention and Exhibition Center Station - 11 min walk
  • Fumin Station - 15 min walk
  • Airport shuttle (surcharge)
  • Train station pickup (surcharge)

Restaurants

  • ‪金皇廷 - ‬2 min walk
  • ‪东煌海鲜酒楼 - ‬2 min walk
  • ‪唐恩都乐甜甜圈 - ‬2 min walk
  • ‪麦当劳 - ‬2 min walk
  • ‪Paletto意大利餐厅 - ‬1 min walk

About this property

The Ritz-Carlton, Shenzhen

When you stay at The Ritz-Carlton, Shenzhen, you'll be within a 15-minute walk of Shenzhen Convention and Exhibition Center and Coco Park Shopping Center. You can visit the spa to be pampered with hot stone massages, body wraps or aromatherapy, and Flavorz 全日制餐厅, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool and a poolside bar. The helpful staff and overall property condition get great marks from fellow travellers. Public transportation is only a short walk: Gangxia Station is 8 minutes and Shenzhen Convention and Exhibition Center Station is 11 minutes.

Languages

Chinese (Cantonese), Chinese (Mandarin), English
VISIBILITY

At a glance

Hotel size

    • 280 rooms
    • Arranged over 28 floors

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: anytime
    • Express check-in/out available
    • Minimum check-in age – 18
    • Check-out time is noon

Special check-in instructions

    • This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi (speed: 25+ Mbps) and wired internet access in rooms

Parking

    • Free secured on-site self-parking
    • Secured on-site extended parking (CNY 60 per day)
    • Wheelchair-accessible parking and van parking on site
    • Electric vehicle charging point on site
    • On-site garage

Transfers

    • Airport shuttle (available 24 hours)*
    • Train station pickup*

Other information

    • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children's menu
  • Fence around the pool
  • Lifeguard on-site

What to do

  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Mountain climbing nearby

Working away

  • Business centre
  • Meeting room
  • Conference centre (15737 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2008
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • 24-hour fitness centre
  • An outdoor pool
  • Full-service spa
  • 2 hot tubs
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Banquet hall

Accessibility

  • Lift
  • Lift door width (centimetres): 110
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Closed-captioned TV
  • Portable bath seats
  • Lowered plug sockets in bathroom
  • Height-adjustable showerheads
  • Transfer shower
  • Doorbell and phone notifications
  • Lever door handles

Room amenities

Be entertained

  • IPod docking station
  • DVD player
  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free cot/infant bed

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Free newspapers
  • Complimentary wireless Internet access (speed of 25+ Mbps) and free wired Internet
  • Phone

Food and drink

  • Meal delivery service
  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Local maps
STAR_OUTLINE

Special features

Spa

The on-site spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Services include hot stone massages, Thai massages, facials and body wraps. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. Guests under 18 years old are not allowed in the spa.

Dining

Flavorz 全日制餐厅 – This buffet restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.
Xingli 中餐厅 – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.
Paletto 意大利餐厅 – This fine-dining restaurant specialises in Italian cuisine and serves brunch, lunch and dinner. Open daily.
Curv – This bar serves dinner and light fare. Happy hour is offered. Open daily.
Onyx – This lobby lounge serves breakfast, lunch, dinner and light fare. Open daily.
MONETIZATION_ON

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 217 for adults and CNY 108.5 for children
  • Airport shuttle service is offered for an extra charge of CNY 600 per vehicle (one way)
  • Train station pick-up service is offered for an extra charge

Renovations and closures

The property will be renovating from 14 August 2024 to 31 August 2025 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Children & extra beds

  • Rollaway beds are available for CNY 408.1 per day

Parking

  • Secured extended parking costs CNY 60 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 11:00 PM
  • Guests under 18 years old are not allowed in the fitness facility or hot tub, and guests under 18 years old are only allowed in the swimming pool with adult supervision
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

Ritz-Carlton Shenzhen Hotel
Ritz-Carlton Shenzhen
The Ritz-Carlton, Shenzhen Hotel Shenzhen
The Ritz Carlton, Shenzhen
The Ritz-Carlton, Shenzhen Hotel
The Ritz-Carlton, Shenzhen Shenzhen
The Ritz-Carlton, Shenzhen Hotel Shenzhen

Frequently asked questions

Does The Ritz-Carlton, Shenzhen offer free cancellation for a full refund?

Yes, The Ritz-Carlton, Shenzhen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Ritz-Carlton, Shenzhen?

Yes, there's an outdoor pool. Guests have pool access from 6:00 AM to 11:00 PM.

Are pets allowed at The Ritz-Carlton, Shenzhen?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at The Ritz-Carlton, Shenzhen?

Yes, there's free self parking. Electric car charging is available.

Is an airport shuttle service offered by The Ritz-Carlton, Shenzhen?

Yes, an airport shuttle is available. The charge is CNY 600 per vehicle one way.

What are the check-in and check-out times at The Ritz-Carlton, Shenzhen?

Check-in start time: 2:00 PM; check-in end time: anytime. Check-out time is noon. Express check-in and check-out are available.

What is there to do at The Ritz-Carlton, Shenzhen and nearby?

Have fun during the warmer months with activities nearby such as mountain climbing. Additional recreation on-site includes fitness classes, Pilates and yoga. Indulge in a treatment at the spa and soothe your senses in one of the 2 hot tubs. The Ritz-Carlton, Shenzhen also has 2 bars, an outdoor pool and a 24-hour fitness centre, as well as a sauna and a garden.

Are there restaurants at or near The Ritz-Carlton, Shenzhen?

Yes, there are 3 on-site restaurants, featuring international cuisine.

What's the area around The Ritz-Carlton, Shenzhen like?

The Ritz-Carlton, Shenzhen is in Futian, a short 8-minute walk from Gangxia Station and 7 minutes' walk from Shenzhen Convention and Exhibition Center.

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The Ritz-Carlton, Shenzhen Reviews

Reviews

9.4

Exceptional

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Great hotel great service great location! I will definitely go back!
Tomer, 5-night trip

10/10 Exceptional

Awesome experience on all counts.
Shazzasbazzar, 2-night trip

10/10 Exceptional

Spacious room with magnificent view. Nice buffet breakfast with attentive service. It is conveniently located and just 3 min walking distance from Convention ＆ Exhibition Centre Station Exit D. Will come again and highly recommended.
Wai Yi, 1-night trip

10/10 Exceptional

excellent hotel
Service is outstanding and location is excellent.
Raymond Hon Fu, 2-night trip

10/10 Exceptional

Wonderful staffs, nice spa, next to great eating shopping mall
Monty, 1-night trip

10/10 Exceptional

We had a lovely stay. Will come back again.
Judy, 1-night trip

10/10 Exceptional

The staff are extremely nice
James, 1-night trip

10/10 Exceptional

Club floor service was great
Wai Man Alice, 1-night trip

8/10 Very good

Great service, property and facilities a bit dated.
Stephen, 1-night trip

8/10 Very good

old style hotel
Angie, 1-night trip

10/10 Exceptional

The staffs are friendly and the service is excellent
Joe, 1-night trip

10/10 Exceptional

Spacious room/ very big bathroom; Great breakfast; Professional/ polite staffs; Good location; Hotel & room facilities satisfactory; Clean and quite doorway & room partition; Shopping center & resturants nearby.
WAI KAU, 1-night trip

10/10 Exceptional

Though we waited pretty long for check in, reception staff were kind and helpful in explaining to us and making sure we were comfortable while waiting. Celebrated our anniversary here and the room was nicely prepared by the reception team, appreciate it loads! Disappointed we could not earn loyalty points for this stay though
Darsha, 1-night trip

10/10 Exceptional

Excellent service
brad, 2-night trip

10/10 Exceptional

good
Miyazaki, 1-night trip

10/10 Exceptional

Good Services and good hotel
It's really good services, and the room is quiet good. And the customer service Manager Jack Lin is very kindness and take care of every clients need. I will be there when I have holiday for relax, good! From Ms Lau.C
1-night trip

10/10 Exceptional

Overall nice experience
Sam, 2-night trip

10/10 Exceptional

Location and ease of access
Ba Sai Elsie, 2-night trip

10/10 Exceptional

Services so nice
Jimmy, 2-night trip

10/10 Exceptional

Staff is extremely helpful. They go out of their way to make you feel special.

10/10 Exceptional

Excelleng service
excellent service at the club level lounge great hotel service and amenities lounge opens from 06:30 to 22:00 with food and beverage and snacks all day long!
Gary, 3-night trip

10/10 Exceptional

Its location is very convenient. Excellent service. I also got a free upgrade.
Xi, 1-night trip

10/10 Exceptional

The service was truly exemplary from all staff. They often went out of their way to help despite any language barriers
Hughie, 2-night trip

10/10 Exceptional

Great customer services, welcoming staff Veneer of vanity counter has peeled off. The hotel will benefit from some touch up
2-night trip

8/10 Very good

I was told that the room that I had booked was taken but I was given an upper grade room with the same price so it turned out to be just fine.
Hiroto, 1-night trip