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Hotel Condesa

Photo gallery for Hotel Condesa

Aerial view
On the beach, white sand, beach towels, beach volleyball
On the beach, white sand, beach towels, beach volleyball
On the beach, white sand, beach towels, beach volleyball
Seasonal outdoor pool, open 10:00 AM to 6:00 PM, pool umbrellas

Overview of Hotel Condesa

VIP Access
UNESCO Sustainable Travel Pledge

Hotel Condesa

4.0 star property
4-star beachfront hotel with pool bar, near Playa de Muro

8.4/10 Very good

438 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
C/ Roselles, 4, Alcúdia, Mallorca, 7410

Room options

About this area

What's nearby

  • On the beach
  • Playa de Muro - 1 min drive

Getting around

  • Palma de Mallorca (PMI) - 51 min drive
  • Sa Pobla Station - 17 min drive
  • Inca Station - 22 min drive
  • Lloseta Station - 25 min drive
  • Airport drop-off service

Restaurants

  • Hawaii - 3 min walk
  • Floridita - 5 min walk
  • Las Delicias - 5 min walk
  • S'Albufera - 7 min walk
  • El Patio - 12 min walk

About this property

Hotel Condesa

A great choice for a stay in Alcúdia, Hotel Condesa features a free kids' club and offers airport drop-off service (available 24 hours) for EUR 46.20 per person. The seasonal outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Restaurante El Amarre, one of 2 restaurants, which serves Mediterranean cuisine and is open for breakfast and dinner. Other highlights at this upmarket hotel include 2 swim-up bars, a poolside bar and a fitness centre. The helpful staff and beach get good marks from fellow travellers.

All-inclusive

All-inclusive room rates at Hotel Condesa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

Buffet meals, snacks and select beverages included
Premium alcoholic drinks included

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Lessons/classes/games

Aerobics
Water fitness

Entertainment

On-site entertainment and activities
On-site live performances

Languages

Arabic, Catalan, English, French, German, Italian, Polish, Romanian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
On-site PCR COVID-19 testing is available for a EUR 75 on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is available for a EUR 35 fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 475 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until 6:00 AM
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered on-site self-parking
  • Wheelchair-accessible parking on site
  • Free off-site parking within 33 ft
  • Street parking available

Transfers

  • Airport drop-off on request(available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast each morning (surcharge)
  • 2 restaurants
  • 2 swim-up bars
  • Bar/lounge
  • Poolside bar
  • Coffee/tea in a common area
  • Shared microwave
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Free children's club
  • Children's pool
  • Water slide
  • Playground
  • Children's menu

What to do

  • On the beach
  • Beach volleyball
  • Archery
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Horse riding nearby
  • Kayaking nearby
  • Scuba-diving nearby
  • Scooter/moped hire nearby

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Bike hire
  • Beach towels
  • Bike repair services
  • Electric bike charging stations
  • Bike cleaning
  • Bike storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 1974
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Communal living room
  • Fitness centre
  • Seasonal outdoor pool
  • Arcade/games room
  • Sauna
  • Water slide
  • Vegan dining options
  • Vegetarian dining options
  • Locally owned and organised tours and activities
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive recycling policy
  • Reusable cups only
  • Reusable tableware only

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairwells
  • Well-lit path to entrance

Languages

  • Arabic
  • Catalan
  • English
  • French
  • German
  • Italian
  • Polish
  • Romanian
  • Russian
  • Spanish

Room amenities

Be entertained

  • 32-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning and heating
  • Minibar

Sleep well

  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Furnished balcony

Freshen up

  • Soap and shampoo
  • Hairdryer
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Energy-saving features in guest rooms
  • LED light bulbs
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

All-inclusive

All-inclusive room rates at Hotel Condesa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

Buffet meals, snacks and select beverages included
Premium alcoholic drinks included

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Lessons/classes/games

Aerobics
Water fitness

Entertainment

On-site entertainment and activities
On-site live performances

Dining

Restaurante El Amarre – This buffet restaurant specialises in Mediterranean cuisine and serves breakfast, dinner and light fare. A children's menu is available.
Restaurante Don Jaime – This beachfront restaurant serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
Happy burguer - Snack Bar – This poolside rooftop bar only serves lunch. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.
Bar Alcanada – This bar is located by the pool. Guests can enjoy al fresco dining (weather permitting). Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night. This tax does not apply to children under 16 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 20 for adults and EUR 10 for children (approximately)
  • Airport shuttle service is offered for an extra charge of EUR 46.20 per person
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Safes in guest rooms can be used for EUR 3.70 per day
  • Towels are available for an extra charge of EUR 10 per person, per stay (or guests may bring their own)

Children & extra beds

  • Airport shuttle service for children between the ages of 2 and 11 costs EUR 46.20
  • Guests must contact this property in advance to reserve cots/infant beds

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 6:00 PM
  • The seasonal pool is open from March 25 to October 31
  • Children under 11 years old are not allowed in the swimming pool without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

On-site PCR COVID-19 testing is available for a EUR 75 fee, and antigen/rapid COVID-19 testing is available for a EUR 35 fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

Noise-free guestrooms cannot be guaranteed.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property accepts credit cards, debit cards and cash.

Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

Hotel Condesa Bahía All Inclusive Alcudia
Hotel Condesa Bahía All Inclusive
Condesa Bahía All Inclusive Alcudia
Condesa Bahía All Inclusive
Hotel Condesa Bahía Alcudia
Hotel Condesa Bahía
Condesa Bahía Alcudia
Condesa Bahía
Condesa De La Bahia Hotel Port d`Alcudia
Condesa Bahia
Hotel Condesa De La Bahia Majorca Spain
Hotel Condesa de la Bahía All Inclusive
Hotel Condesa de la Bahía
Hotel Condesa Hotel
Hotel Condesa Alcúdia
Hotel Condesa Hotel Alcúdia
Hotel Condesa All Inclusive

Frequently asked questions

Does Hotel Condesa offer free cancellation for a full refund?
Yes, Hotel Condesa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Condesa?
This property confirms that on-site COVID-19 testing (PCR screening) is available for a fee. Furthermore, on-site COVID-19 testing (antigen/rapid screening) is available for a fee, disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Is there a pool at Hotel Condesa?
Yes, there's a seasonal outdoor pool and a children's pool. Guests have pool access from 10:00 AM to 6:00 PM.
Are pets allowed at Hotel Condesa?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Condesa?
Yes, there's free self parking.
Is an airport shuttle service offered by Hotel Condesa?
Yes, a shuttle from the hotel to the airport is available. The charge is EUR 46.20 per person.
What are the check-in and check-out times at Hotel Condesa?
You can check in from 2:00 PM - 6:00 AM. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Hotel Condesa and nearby?
Have fun with on-site activities such as archery and volleyball. Additional recreation nearby includes cave exploring, ecotours and segway hire. Enjoy amenities such as 2 swim-up bars, a water slide and a sauna. Hotel Condesa also has a fitness centre and an arcade, as well as a garden.
Are there restaurants at or near Hotel Condesa?
Yes, there are 2 on-site restaurants, featuring al fresco dining, Mediterranean cuisine and garden views. Nearby restaurants include Floridita (5-min walk), Las Delicias (5-min walk) and S'Albufera (7-min walk).
Does Hotel Condesa have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around Hotel Condesa like?
Hotel Condesa is a short 1-minute walk from Playa de Muro and 20 minutes' walk from Cova de Sant Martí. Travellers say that this hotel is in a good location.

Reviews

8.4

Very good

8.5/10

Cleanliness

9.0/10

Staff & service

8.1/10

Amenities

8.1/10

Property conditions & facilities

7.9/10

Eco-friendliness

Reviews

2/10 Poor

I usually don’t write reviews as I believe it’s better to say nothing than something terrible but here we go.1st day of check in, found dirty pillow case and hair from not sure who on my sheets. Ok cool, minor mistake. Went to reception asked for housekeeping to change my sheets, front desk said they would call them. I come back to my room later that evening and sheets were not changed. Went back to front desk, they said sorry it’s too late housekeeping already left and handed me sheets so i could change them myself. That was strike one, strike two, the food was terrible - not sure what they put in there but my family and I had stomach issues the whole time we were there. Beach was not clean, the pool was freezing to the point where hotel guests were not even using it. I had such a bad experience I ended up checking out 4 nights early. Called Travelocity for a refund due to cleanliness and food issues, the hotel claimed those were not major issues and refused a refund. It’s disappointing that hotel management finds cleanliness not a major issue. I’d take my business somewhere else if I were you. Again, sorry to have to write this review but I had no choice as my refund was denied.
renata, 8-night family trip
Verified Travelocity guest review

10/10 Exceptional

A perfectly relaxing break!
My daughter and I are just back from a last minute relaxing 3 days here. The location was perfect - right on the beach; we flitted between easily accessible sunbeds (poolside and on the beach), pool and sea (which was so clear!) through the day. Food was fairly standard all inclusive - ideal as we didn't see other restaurants nearby - and was plentiful. One highlight was the beautiful roof terrace sky bar (not AI) with fantastic views all around - we went at sunset for pre dinner drinks!
Jacqueline, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Mark, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

I loved the pool area and also lovely to be near the sea. Breakfast wasnt very warm and that was a let down other than that had an enjoyable time .
Sandra June, 10-night family trip
Verified Expedia guest review

8/10 Very good

All was good. People are not really friendly. They don't understand we are paying their wages!!! That's the biggest problem. Receptionists are very reluctant! The only person who cares about the hotel and capable and willing to sort out anything is Andrea! She should be a Director of Condesa Hotel without any doubts! Whatever i was refused by the staff of Condesa, Andrea has resolved within minutes! Fantastic Service from Andrea! Outstanding performance! Thank you Andrea for all your help. Without you i wouldn't have received anything i was entitled to! Well done!
Robert, 8-night romance trip
Verified Expedia guest review

10/10 Exceptional

JINWOO, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Perfect location, good food .
Arunas, 7-night family trip
Verified Expedia guest review

4/10 Fair

The hotel didn’t pick up the phone for 2 days when trying to contact them regarding a late check out The room even though ‘upgraded’ was in a very bad condition and dated with the shower falling off the wall. Pool facilities were good
Daniel, 1-night family trip
Verified Expedia guest review

4/10 Fair

This hotel is definitely not a 4-star property. It’s dated and totally click baits you with their beautiful pictures. The rooms are small, the blow dryer looks like a giant vacuum cleaner and the front desk staff is more bothered by you than helpful. We inquired about getting blankets, your beds only come with one pillow and a hard top sheet. No customer service. Don’t travel in main season the hotel is packed with screaming kids and the beach, though beautiful is very overrun. Food options and drink options are good but it’s mass feedings. Also the hotel shuts down at 11:30 so you can’t even sit with your family and enjoy a glass of wine anywhere. I was very disappointed especially because it was NOT cheap.
Daniela, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

We had an excellent stay at this hotel. We travelled as two adults and two children aged 10 and 5 staying all inclusive. The hotel is located in a quiet residential street but backs right on to a public beach. We had a family room/suite with sea view on the 5th floor. This room faced the beach directly and we were blown away by the view out of the window of the entire complex, the beach and the sea the moment we walked in. The room was extremely clean and spacious. The kids slept on the double sofa bed in the lounge and we slept in the main bedroom - it was two bedrooms essentially with a clean and modern bathroom to each room so we stayed in comfort and had peace and quiet from the kids when needed as the rooms were divided by sliding doors. Rooms were cleaned and towels replaced daily. Food choices were amazing daily for breakfast, lunch and dinner. Majority of the food was fine although there were one or two occasions where a particular selection was not great or very fresh/slightly off - I do think this is to be expected where there is so much selection and volume of food (may be a lot wasted?). Pools were great for families with children of all ages and swimming abilities. As a non swimmer I stayed away from the main pool as it went from shallow to very deep very quickly but other pools were ok. Also the beach was amazing and very safe for young children. Water is shallow for a considerable distance from the shore and the water is crystal clear and calm.
Kar-Ming, 8-night family trip
Verified Expedia guest review