Mercure Salvador Rio Vermelho Hotel

Great people and the service was awesome

Loved everything about it, the pool, the bar at the pool, the service, the room, the bed, location - perfect for me

This hotel is only okay. I think the location is great if you are trying to stay in a fun part of Salvador with lots of restaurants around and a great halfway point between the newer part of the city and older/historic part. In terms of quality, the rooms were old and our floor smelled like mold. The pool is very nice and the breakfast is great. My biggest complaint is the service. I felt like most people working there were in a bad mood or did not want to be there. The only exception was the lady making tapiocas every morning, she was always so happy and greeted me with a big smile every morning! The people at the front desk should get more training because every time I asked for their suggestion on something tourist related, they never knew the answer. I even asked for restaurant recommendations and they all looked clueless. I think hotel staff should be knowledgeable of the area around, especially for tourists who want to do tours. The tour company located at the lobby was NEVER there. I stayed in the hotel for a total of 6 nights and never saw one person there. I would recommend staying elsewhere for the price of a room here.

I lived in this hotel for two months some years ago. Nowday it is very different of what it used to be. The hotel needs a major renovation and mainly re-training all employees. Rarely they say "good morning". Even when you wish them a good day, they didn't respond. The only exception is the "bahiana" that prepare food. She is very friendly and accomodative. A friend mine left a package on front desk. The package disappeared. The person on front desk lied to me. She said the package wasn't never left there. Two hours late I found the package in my room, baaaad, very bad. The corridor carpets smells mold The hotel location is perfect.

The worst hotel. It smells, it looks like a sketchy hostel. They make sure the lobby looks nice until you get to the guest floors. Horrible rooms, the design of the toilet don't leave you any room to use them. The pool looks great until you get in and see how dirty it is. Just find another hotel. Staff barely speak English. Hotels.com representatives were unable to assist me and provided poor service. Will not use this website again.