2/10 Poor
2 January 2023
Horrible - stay away! Dirty & no customer service
Worst hotel I’ve ever stayed in. Dirty bed frames, black mold in bathroom and in room. Everything is outdated and there are 20 beach chairs only at beach and maybe 30 beach chairs at the pool for over 1000 customers - ridiculous. You could consider sitting on sand but there are 4*4’s all over sand area and horses peeing and pooping all over so sitting on sand is also out of question. The pool is also dirty and filled w empty drink cups and empty plates and no one seems to care or want to clean it up.
We raised many of these issues to several people working here but no one seems to care and they say talk to management - management also does not care. I travel around globe at least 10 times a year and realize Customer service in Panama is bad- but this place tops it w being worst!
Check in and check out is worst ever- we prepaid and yet waited in 2 separate lines over 1 hour to check in and then another 1 hour wait to just return the keys- all normal hotels have key drop off areas.
We came for new year eve and the only good thing was the year end show. Buffet food is not bad for buffet style and the food service people were nice.
The beach overall is also dirty but this is common in Panama as people leave trash when they come to beach.
This place seems ok for Panamanians but anyone used to nice places should stay away.




Agnieszka
Agnieszka, 2-night trip
Verified Hotels.com guest review