2/10 Poor
24 July 2024
Grounds were beautiful as advertised but restaurant was closed on Monday during our stay. Property appeared to be under renovation. We followed preregistration and early check-in procedures but staff appeared unaware of our request and unprepared for early check-in when we called and when we arrived. Front desk staff is only onsite during limited hours in the evenings. Be aware, hotel is not air conditioned. Our room was very hot at time of visit (July), there was no fan, and windows had no screens. A spider and hornets got into our room through the turn-and-tilt window that was open when we arrived, and we had to be moved to different rooms at 11 pm. Staff did respond promptly to this request but we ended up on different floors, and the refrigerator door was off and not working in one room. Also note, this is a separate property from the Hotel Erber bed and breakfast in the town of Ismaning, and it is a 40-60 minute walk to restaurants in Ismaning. It is a 20-30 minute ride to the airport and Uber is your best bet; taxi arranged by hotel never showed the morning of our flight and we had to call Uber instead.
Tamara
Tamara, 1-night family trip
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