2/10 Poor
8 October 2024
Disappointing service
While beautiful, I would recommend you stay at another cave hotel due to service.
The front desk offers hot air balloon bookings, two companies they recommend are Turkiye ballons and Kapadokya. I requested to be booked with one of the two because of their good reputation. Helen cave suites confirmed my booking multiple times but the day before the activity they said the booking was never actually made.
They managed to get us another reservation that they said would be a little lower in price but then when it came time to pay they charged us the higher amount and said “nvm things changed” but no actual reason provided. We paid for an activity of the hot air balloon that came with breakfast, champagne toast and a flight certificate which I always like to keep during my travels as a token of memory. However we never received the flight certificate, the hotel front desk promised theyd get it to us before our leave but they completely ghosted us during the rest of our stay and even the messages we sent during and after.
Also as we were jetlagged, we napped in our room when we arrived and they called us at least 3 times about their error on the hot air balloon. This was frustrating as we were trying to rest and were becoming upset they fumbled the reason we came to cappadocia. They clearly just want your money but dont value the service they provide.
Stacey
Stacey, 2-night trip
Verified Hotels.com guest review