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Krystal Palace Douala

4.5 star property
Luxury hotel in Douala with 2 restaurants and spa

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Photo gallery for Krystal Palace Douala

Lobby
Exterior
Minibar, in-room safe, laptop workspace, blackout curtains
2 bars/lounges
Library
In the heart of Douala, Krystal Palace Douala offers a tranquil retreat with luxurious amenities. Treat yourself to rejuvenating spa treatments at SPA Krystal, unwind by the outdoor pool or explore local flavors at one of two on-site restaurants. Guests can also connect with free WiFi and enjoy coffee from one of two coffee shops.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Spa
  • Airport transfer
  • Connecting rooms available
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Free airport pick-up
  • 2 coffee shops/cafes
  • Massage/treatment rooms
  • Conference centre
  • 24-hour front desk
  • Coffee/tea in a common area
  • Front desk safe

Feel at home (6)

  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping
  • Coffee/tea maker
  • Blackout curtains

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Executive Double Room

Minibar, in-room safe, laptop workspace, blackout curtains

Executive Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Hydromassage showerhead
Bathrobes
  • Harbour view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Separate bedroom
Blackout curtains
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, laptop workspace, blackout curtains

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout curtains
Private bathroom
Rainfall showerhead
Separate bath and shower
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Double Room

Minibar, in-room safe, laptop workspace, blackout curtains

Luxury Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout curtains
Private bathroom
Rainfall showerhead
Separate bath and shower
  • 30 sq m
  • Harbour view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout curtains
Bidet
Bathrobes
Private bathroom
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Double Room

Minibar, in-room safe, laptop workspace, blackout curtains

Premium Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout curtains
Private bathroom
Rainfall showerhead
Separate bath and shower
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Double Room, 1 Queen Bed

Minibar, in-room safe, laptop workspace, blackout curtains

Premium Double Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout curtains
Separate bath and shower
Bathrobes
Hairdryer
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

K Hotel Douala

  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
9.6 out of 10, Exceptional, 53 reviews
The price is €279
includes taxes & fees
6 Mar - 7 Mar
K Hotel Douala
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About the area

Map
Boulevard de la Liberté, Douala, Région du Littoral

What's nearby

  • Eko Market - 10 min walk
  • Cathedral of Saints Peter and Paul - 2 min drive
  • Espace Doual'art - 3 min drive
  • Port of Douala - 5 min drive
  • Douala Grand Mall - 7 min drive

Getting around

  • Douala (DLA-Douala Intl.) - 16 min drive
  • Free airport pickup

Restaurants

  • ‪La Reine - ‬11 min walk
  • ‪La Kora Restaurant - ‬2 min walk
  • ‪La Fourchette - ‬7 min walk
  • ‪Café De France - ‬8 min walk
  • ‪Restaurant Table d'OR - ‬11 min walk

About this property

Krystal Palace Douala

Enjoy your visit to Douala with a stay at Krystal Palace Douala. Guests can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with massages, body wraps or facials.

Languages

English, French

At a glance

DONE

Hotel size

    • 237 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: 8:00 PM
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Free covered on-site self-parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Free airport pickup on request (available 24 hours a day)*
DONE

Other information

    • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • 2 restaurants
  • 2 bars/lounges
  • 2 coffee shops
  • Coffee/tea in a common area
  • Free daily reception

Working away

  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Luggage storage
  • Wedding services

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas
  • An outdoor pool
  • Full-service spa
  • Massage/treatment rooms
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance
  • Step-free path to entrance
  • Hospital bed available

Room amenities

Be entertained

  • 52-inch TV
  • Satellite TV channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Free newspapers
  • Phone
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

SPA Krystal has 2 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Fees & policies

Refundable deposits

  • Deposit: EUR 77 per person, per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 6.10 per person, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 22 for adults and EUR 16 for children

Pool, spa, & gym (if applicable)

  • Pool access available from 6:30 AM to 8:30 PM
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards and cash.
Property Registration Number RC/DLA/2009/B/763

Also known as

Krystal Palace Douala Hotel
Krystal Palace Douala Douala
Krystal Palace Douala Hotel Douala

Frequently asked questions

Does Krystal Palace Douala offer free cancellation for a full refund?

Yes, Krystal Palace Douala does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Krystal Palace Douala?

Yes, there's an outdoor pool. Guests have pool access from 6:30 AM to 8:30 PM.

Are pets allowed at Krystal Palace Douala?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Krystal Palace Douala?

Yes, there's free self parking.

Is an airport shuttle service offered by Krystal Palace Douala?

Yes, a free shuttle from the airport is available.

What are the check-in and check-out times at Krystal Palace Douala?

Check-in start time: 2:00 PM; check-in end time: 8:00 PM. Check-out time is noon.

What is there to do at Krystal Palace Douala and nearby?

Krystal Palace Douala has 2 bars and a spa, as well as an outdoor pool.

Are there restaurants at or near Krystal Palace Douala?

Yes, there are 2 on-site restaurants.

What's the area around Krystal Palace Douala like?

Krystal Palace Douala is a short 10-minute walk from Eko Market and 15 minutes' walk from La Nouvelle Liberte.

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Krystal Palace Douala Reviews

Reviews

7.8

Good

7.8/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

The staff are very polite and nice
Kalesiboh, 8-night trip

8/10 Very good

Excellent hotel with wonderful staff
The positives: This is a 5-star hotel and Douala and Cameroon should be proud of this hotel. The building is impressive, the furnishings, the decor and the rooms and the suite we stayed in was absolutely stunning. The reception was worthy of a 5-star hotel. The staff were amazing. The negatives: the windows from the rooms are dirty and do not give a good impression of the hotel. They can be cleaned from the inside so that guests have a good view from the hotel. The carpet in the hallway was stained in some spots. High-end hotels are getting away from carpets altogether for many reasons including health. The swimming pool area had too many people who were not there to use the pool. In fact some outside people came to record selfies for their social media posts. It’s a shame a hotel of this calibre would allow that. Also, access to the pool should not be through the restaurant. I raised all these concerns in person and the staff were very receptive. In fact, Nelly who is a public relations staff was excellent as she took time to hear me and offer some helpful background information. I loved the spirit displayed by the staff of this hotel. The owner and management have succeeded well here. I can only wish them well.
1-night trip

6/10 Good

Room had to be changed due to construction, safe was not operating, staff unable to assit in a timely manner
Jeff, 3-night trip

4/10 Fair

Big Mirage
Don't be fooled by the reception desk, that is the best customer service you will receive. After that, customer service goes down the drain. The people working at the buffet except for 1 single waitress were all rude and looked like they did not want to be there at all. 3 days and 2 nights and i had NO HOT WATER. Not even luke warm. I had 2 roaches just chilling in my room and i was on the 2nd floor. If you get stuck in the elevator you might pass out from heat as the fan DO NOT WORK. I told the hotel about this and they still did not provide a discount or anything. When i arrived i had high hopes for this hotel but it was getting worse day by day. I was very happy to leave and go to a hotel that has functioning water and people that were happy to work. I have no intention of going back to Douala and even less of going back there.
Nicolas, 2-night trip

10/10 Exceptional

Derek, 2-night trip

10/10 Exceptional

Monique Sidonie, 1-night trip

10/10 Exceptional

Micael, 2-night trip

10/10 Exceptional

Chenwi, 2-night trip

10/10 Exceptional

Rudolf, 1-night trip

2/10 Poor

Neully Flore, 7-night trip

2/10 Poor

Louis, 1-night trip