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Hôtel Le Donjon - Coeur de la Cité Médiévale

4.0 star property
Hotel with restaurant, near Aude Gate

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hôtel Le Donjon - Coeur de la Cité Médiévale

Lobby lounge
Lobby
Minibar, in-room safe, individually decorated, desk
Terrace/patio
Restaurant

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Electric vehicle charging point
  • 24/7 front desk
  • Pet-friendly
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Valet parking
  • Room service
  • Business centre
  • Meeting rooms
  • 24-hour front desk
  • Garden
  • Front desk safe
  • Laundry service
  • Self-serve laundry

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping
  • Laundry facilities
The price is €96
includes taxes & fees
16 Feb - 17 Feb

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Triple Room

Minibar, in-room safe, individually decorated, desk

Superior Triple Room

9.2 out of 10
Wonderful
(11 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Hairdryer
Private bathroom
Electric kettle
Minibar
  • Sleeps 3
  • 3 Single Beds OR 1 Double Bed and 1 Single Bed

View all photos for Classic Room

Classic Room

Classic Room

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Hairdryer
Private bathroom
Electric kettle
Minibar
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

Minibar, in-room safe, individually decorated, desk

Superior Twin Room

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Hairdryer
Private bathroom
Electric kettle
Minibar
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room

Minibar, in-room safe, individually decorated, desk

Superior Double Room

8.4 out of 10
Very good
(8 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
TV
Hairdryer
Private bathroom
Electric kettle
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Family Room

Family Room

Family Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
TV
Hairdryer
Private bathroom
Electric kettle
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Minibar, in-room safe, individually decorated, desk

Junior Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Separate bedroom
Hairdryer
Private bathroom
Electric kettle
  • Sleeps 4
  • 1 Double Bed, 1 Single Bed and 1 Single Trundle Bed

Similar properties

Exterior

SOWELL COLLECTION Hôtel du Roi & SPA

Pool
Spa
Pet-friendly
Parking available
8.6 out of 10, Excellent, (384)
The price is €135
includes taxes & fees
23 Jan - 24 Jan
SOWELL COLLECTION Hôtel du Roi & SPA
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About the area

Map
2 Rue du Comte Roger, Carcassonne, Aude, 11000

What's nearby

  • Historic Fortified City of Carcassonne - 1 min walk
  • Aude Gate - 1 min walk
  • Narbonnaise Gate - 2 min walk
  • Château Comtal - 3 min walk
  • Theatre Jean Deschamps - 4 min walk

Getting around

  • Carcassonne (CCF-Pays Cathare) - 17 min drive
  • Blagnac Airport (TLS) - 69 min drive
  • Castres (DCM-Mazamet) - 71 min drive
  • Couffoulens Station - 10 min drive
  • Pomas Station - 18 min drive
  • Carcassonne Station - 25 min walk

Restaurants

  • ‪Restaurant la Barbacane - ‬2 min walk
  • ‪L'Escargot - ‬2 min walk
  • ‪Comte Roger - ‬1 min walk
  • ‪Le Trouvère - ‬1 min walk
  • ‪Les Terrasses de la Cité - ‬2 min walk

About this property

Hôtel Le Donjon - Coeur de la Cité Médiévale

When visiting Carcassonne, Hôtel Le Donjon - Coeur de la Cité Médiévale is a great choice to consider. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge. Fellow travellers say great things about the helpful staff and location.

Languages

English, French, Spanish

At a glance

DONE

Hotel size

    • 61 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:30 PM; check-in end time: anytime
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Guests must transfer via Shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
    • Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 18
DONE

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
DONE

Pets

    • Pets allowed*
    • Service animals welcome
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Secured uncovered on-site valet parking (EUR 22 per night; includes in/out privileges)
    • On-site parking is limited
    • Electric vehicle charging point on site
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)

What to do

  • Bike rentals nearby
  • Ecotours nearby

Working away

  • Business centre
  • Meeting room

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 3 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Television in common areas
  • Banquet hall

Accessibility

  • Wheelchair-accessible

Room amenities

Be entertained

  • 23-inch TV

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Bath or shower
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Brasserie Le Donjon – On-site brasserie.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 2.89 per person, per night. This tax does not apply to children under 18 years of age.

Optional extras

  • Dial-up internet access is available in guestrooms for an extra charge
  • Buffet breakfast is offered for an extra charge of approximately EUR 16 for adults and EUR 8 for children

Renovations and closures

The property is closed between 3 December and 20 January.

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 12 per pet, per night

Parking

  • Uncovered valet parking costs EUR 22 per night with in/out privileges

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
This property accepts credit cards and cash.
Cashless transactions are available.
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number FR39326379401

Also known as

Best Western Donjon Remparts Hotel Carcassonne
Best Western Donjon Remparts Hotel
Best Western Donjon Remparts Carcassonne
Best Western Donjon Remparts
Best Western Donjon Hotel Carcassonne
Best Western Donjon Hotel
Best Western Donjon Carcassonne
Best Western Donjon
Best Western Hotel Carcassonne
Carcassonne Best Western
Best Western Carcassonne
Best Western Le Donjon Les Remparts
Best Western Le Donjon
Le Donjon Coeur Cite Medievale
Hôtel Le Donjon Coeur de la Cité Médiévale
Hôtel Le Donjon - Coeur de la Cité Médiévale Hotel
Best Western Le Donjon – Cœur de La Cité Médiévale
Best Western Plus Le Donjon Coeur de La Cite Medievale
Hôtel Le Donjon - Coeur de la Cité Médiévale Carcassonne
Hôtel Le Donjon - Coeur de la Cité Médiévale Hotel Carcassonne

Frequently asked questions

Is Hôtel Le Donjon - Coeur de la Cité Médiévale currently open?
The property is closed between 3 December and 20 January.
Does Hôtel Le Donjon - Coeur de la Cité Médiévale offer free cancellation for a full refund?
Yes, Hôtel Le Donjon - Coeur de la Cité Médiévale does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hôtel Le Donjon - Coeur de la Cité Médiévale?
Yes, pets are welcome. There's a charge of EUR 12 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Hôtel Le Donjon - Coeur de la Cité Médiévale?
Yes. Valet parking costs EUR 22 per night. Parking spaces may be limited. Electric car charging is available.
What are the check-in and check-out times at Hôtel Le Donjon - Coeur de la Cité Médiévale?
Check-in start time: 4:30 PM; check-in end time: anytime. Check-out time is noon.
What is there to do at Hôtel Le Donjon - Coeur de la Cité Médiévale and nearby?
Have fun during the warmer months with activities nearby such as cycling. Additional recreation nearby includes ecotours. Hôtel Le Donjon - Coeur de la Cité Médiévale also has a garden.
Are there restaurants at or near Hôtel Le Donjon - Coeur de la Cité Médiévale?
Yes, there's an on-site restaurant, Brasserie Le Donjon.
What's the area around Hôtel Le Donjon - Coeur de la Cité Médiévale like?
Hôtel Le Donjon - Coeur de la Cité Médiévale is in City of Carcassonne, a short 1-minute walk from Historic Fortified City of Carcassonne and 2 minutes' walk from Basilica of St. Nazaire and St. Celse. Travellers love the hotel's prime location.

Hôtel Le Donjon - Coeur de la Cité Médiévale Reviews

Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Excellent accueil, personnel aux petits soins et tres aimable. L'hotel est charmant et bien decoré. La chambre donnant sur une cours interne était particulièrement romantique. Je recommande ++++
Maria, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

David, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Un hôtel exceptionnelle et surper agréable. Un cadre ancien bien entretenu. Confort de la literies
CHRISTINE, 1-night trip
Verified Hotels.com guest review

6/10 Good

Comodissimo per visitare la città medievale
Hotel situato in un palazzo splendido, nel cuore della città medievale. La stanza era carina anche se un po’ piccola Il problema erano il materasso e i cuscini, veramente scomodi, non ho quasi dormito per due giorni Personale gentile e ambienti abbastanza puliti
Cinzia Simona, 2-night trip
Verified Hotels.com guest review

6/10 Good

raul, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Increíble, impresionante, no hay nada mejor en esa ciudad, gracias
Ruben Bernabé, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Wonderful location
Always love staying at the Donjon. The location is perfect, staff are friendly, great breakfast. The only negative is the bathroom. We had 3 rooms and all 3 the shower water leaked all over the floor despite numerous attempts to stop this. Also a couple of our travellers nearly slipped in the shower. The surface is very slippery.
Sharon, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

SOPHIE, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Peaceful, heart of the Cite
We were greeted by a lovely friendly receptionist who quickly checked us in and showed us to our room. The room was large and comfortable with a seating area and a raised bed area. The bed was large and comfortable with lovely linen and very comfortable. The bathroom had a separate shower and a bath and the toilet was separate which was really nice. We had a fridge which was handy and the TV was by the bed and was easily positioned towards the bed. The room overlooked the garden and was very peaceful. It was too cold to sit outside though there was a table and chairs if we had wanted to do so. The hotel is in the heart of the Cite and is close to lots of bars and restaurants. At this time of the year (late November) not all are open and some are only open on certain days or times so choice is smaller for eating in the evening but we found that the food was good at all the places we chose. We were very happy with our stay this being our 4th stay at this hotel and this was definitely the best room we have had at this hotel. We will no doubt be staying here again and really recommend this hotel
Sally, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Sandra, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ivor, 4-night trip
Verified Hotels.com guest review

4/10 Fair

Henry, 1-night trip
Verified Expedia guest review

8/10 Very good

Great experience overall. Property could use some light maintenance but service was great.
Erika, 2-night family trip
Verified Expedia guest review

8/10 Very good

Ignacio, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Barbara, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

staff was excellent as was our room. loved the town and would recommend two night stay.
stephen, 1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Diane, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Very central location, clean and tidy The room I had was a little on the dark side but very comfortable
Kay, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

The location of the rooms in a private courtyard was outstanding.
william, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Its a great place to stay when you want to visit Carcassone and be inside the walls. The hotel gardens was very nice. The only issue with the room was the carpet and the toilet (very low seat and toilet water splashed onto the seat when you flushed).
Yu-Shan, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Pleasent stay
Lovely room, super location, friendly staff, good value
Dr. Michael, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Our room 22 had a broken toilet and staff couldn’t care less about it … we only stayed 1 night so we survived but the hotel personnel was arrogant and dismissive about toilet not flushing down . Location was good, we didn’t have breakfast at the hotel . Garden and private garden seating area are lovely .
kristina, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Lovely staying in the castle but was tricky finding food in the morning if you didn’t want to go with hotel Continential breakfast. Service, hotel and location were excellent. Room was comfortable and bathroom was a good size for a hotel.
RJ, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Ellen, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lovely stay, great location for the city.
Alexander, 1-night trip
Verified Hotels.com guest review