6/10 Good
14 October 2024
Disappointing Breakfast
I recently stayed at Bayside Hotel and booked my stay through Hotel.com. My booking clearly stated that a continental breakfast was included in the price. However, upon arrival, the receptionist informed me that breakfast was not included for guests who booked online.
Despite showing my confirmation email from Hotel.com which clearly listed breakfast as included, the receptionist refused to acknowledge this and insisted I pay extra for breakfast. This created an unnecessary and frustrating situation at the beginning of my stay.
While the hotel itself may have been satisfactory, this experience significantly impacted my overall impression. It was disappointing to have to argue for a service that was already paid for.
Adolphinah
Adolphinah, 2-night family trip
Verified Hotels.com guest review