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Royalton Hicacos - Adults Only - All Inclusive

4.0 star property
Adults-only beachfront property with spa, near Ambrosio Park

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Royalton Hicacos - Adults Only - All Inclusive

Aerial view
Beach/ocean view
Reception
Interior
Aerial view

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Gym
  • Spa
  • Pool
  • 24/7 front desk
  • Laundry facilities

Room options

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Showing 2 of 2 rooms

View all photos for Junior Suite

Minibar, in-room safe, desk, laptop workspace

Junior Suite

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Hairdryer
Private bathroom
Coffee/tea maker
  • 52 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Suite (Diamond Club)

Minibar, in-room safe, desk, laptop workspace

Junior Suite (Diamond Club)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Hairdryer
Private bathroom
Coffee/tea maker
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

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Royalton Hicacos - Adults Only - All Inclusive Reviews

Reviews

8.2

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

4/10 Fair

not as we expected
Clearly not a 5* in EU Or in USA but in Cuba yes. Noisy room, they dont offer other room.. lots of food nice on the pictures but the quality not the best. Beach is nice.
7-night trip
Verified Hotels.com guest review

6/10 Good

I found the food to be pleasantly better than I was expecting. I love to eat so this was a huge surprise in the best way. We did the buffet for breakfast and lunch, also tried the Mexican, Caribbean and Italian restaurants for dinner. I highly recommend avoiding the Italian restaurant. You can get better tasting pasta at the buffet which is more fresh/made to order :) Out of 6 of us, 5 loved what they got at the Caribbean restaurant. I also found it to be the best ambience and layout! The server that we had that night was very awesome as well. The Mexican was decent, I was a little disappointed with no guacamole as it is a Mexican place but otherwise it was enjoyable. We didn't get a chance to try the others. Things need to be better set up for reservations or have more pagers available as it can be misleading how to get yourself into the restaurants. The ice cream is very good but could be better to stay open later... only 12-5. I found the mojitos to be a big disappointment compared to other places I have been in Cuba.. Mojitos are their staple! They should be amazing every time! They used fake lime juice which made everything taste a lot sweeter and more artificial. The beach was amazing. So beautiful and clean. The beds in the rooms were terrible.... So hard and springy. I got really bad sleeps at night and woke up very sore and stiff. Sadly this took away from me feeling rested after leaving this place. I probably wouldn't go back, although I really enjoyed some things.
Staisha, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Donna, 8-night trip
Verified Hotels.com guest review

6/10 Good

Food was not that good limited selection & what was there wasn't that great.
5-night family trip
Verified Expedia guest review

8/10 Very good

Kellie, 4-night trip
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Expedia guest review

8/10 Very good

Nice beach and pool. Food and food choices mediocre
4-night trip
Verified Expedia guest review

2/10 Poor

3-night trip
Verified Expedia guest review

2/10 Poor

They have a nice beach, and a good setup to enjoy it with the beach cabanas. The large pool is nice, but not heated at all, so a bit chilly. None of the hot tubs seem to be functional, just there for their website photos I guess. The drinks were all good, but the food ranges from awful to edible. None of the food is good. You have to tip early and often to get OK service.
4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Loved it all. Beaches are magnificent and close. Great staff. Perfectly clean and lovely
JT, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

4-night trip
Verified Expedia guest review

2/10 Poor

2-night trip
Verified Expedia guest review

2/10 Poor

Not Recommended at all , Staff are not very responsive , once you check in you are assigned a go to person (Butler) but the honestly no value added . for my booking i have requested the diamond club that gives you special accesses and areas however they have giving me the normal access and when i have followed up no action was taken .
2-night trip
Verified Expedia guest review

8/10 Very good

Long Yau, 2-night trip
Verified Hotels.com guest review

2/10 Poor

We requested for a taxi service to go to the airport however the taxi didn’t show up and we missed our flight back home. We had to rebook our flight and it costed $1600. It is hotel duty to make sure we can a taxi on time but they didn’t and they even don’t reply to our refund request to cover our rebooking flight fee. It is the worst service I’ve experienced
pepino, 1-night trip with friends
Verified Expedia guest review

8/10 Very good

Nedeljko, 4-night trip with friends
Verified Hotels.com guest review

4/10 Fair

The pool and beach are good. The most problematic thing is the food. The buffet restaurant is not good, the food is always the same for the two days I stayed. The other restaurants like El Caribe, the Italian restaurant and the Beach seafood restaurant, all need reservations for dinner. We arrived at the hotel at around 12 pm, and our room butler assistant asked us to make the reservation for our dinner asap. We went to the office and was told everything was booked out for the next 2 days. We were so upset that we cannot try the restaurants that are supposed to be included in the all-inclusive hotel. During dinner time, we tried to go to the restaurants to see if anyone cancelled the reservation. However, the restaurants are not fully occupied at all, and the reception doesn't allow us to have dinner there. We have to go to the buffet restaurant for several meals.
Carl, 2-night family trip
Verified Expedia guest review

8/10 Very good

Lovely Stay - would not recommend Butlers
Overall the stay was very positive - the property itself is lovely and the beach is gorgeous. We were part of their Diamond Club and had an issue from day 1 with our Butler - we were assigned someone who then promptly signed off and we didn't have anyone the following day to help us with our a la carte restaurant booking so ended up getting passed around from the Butler hotline to the Diamond Club to the Food and Beverage team which ultimately resulted in us not getting into the restaurant we preferred. The next night was their weekly Diamond Club dinner - despite being told multiple times in the 2 days prior that all details would be provided in an invite which would be delivered to our Room - we needed up with no details and had to call the Butler hotline at 6pm to find out what what happening - turns out the event started at 6.15pm! Once we gave up on trying to use the Diamond Club lounge and butlers the stay was lovely and very relaxing. All other staff were incredibly helpful and tried to go above and beyond to ensure an enjoyable stay.
3-night trip
Verified Hotels.com guest review

8/10 Very good

4-night trip
Verified Expedia guest review

10/10 Exceptional

Friendly people Clean rooms Many good restaurants
Mazen, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review

2/10 Poor

We did not enjoy our stay at the royalton hicacos. The hotel is dated and certainly not up to any 4 star standard anywhere else in the world. It’s pretty much stuck in the 80’s. If you’re into free booze for your holidays and that’s about it it’s probably ok but the food is literally the worst food I’ve ever eaten on holiday/my life. The seafood restaurant was manageable but the Mexican was terrible. We ordered fajitas and got a small bowl of fried onions and cabbage with some chewy pork with a couple of small tortillas as a main. No spices or seasoning what so ever. There were salt and pepper shakers on all the tables but just for show. The buffet section was poor, if I’d been served this food anywhere else I wound have sent it back but the hotel isn’t within easy walk of anywhere so we had no choice. We spent the majority of our holiday hungry/unwell because of the poor food only eaten what we thought looked safe (I.e soggy flavourless pasta and salad - when it wasn’t tinned spinach). There were also animals (cats in the seafood restaurant) roaming around. I saw another review of bird poo being in someone’s salad - doesn’t surprise me. We ended up booking flights to leave early due to our experience - which was our honeymoon. To say we are disappointment is an understatement. This is not a luxury hotel by any standard. I asked for a complaint/feedback form when we left - looking forward to the response.
ClaireMacIntyre, 5-night romance trip
Verified Expedia guest review

6/10 Good

We were not offered VIP amenities,which were 15 percent off spa services and one bottle of wine,regardless of the email saying that we would be offered before the trip.
3-night trip with friends
Verified Expedia guest review

2/10 Poor

1. Hotel is old and needs updating. 2. Fixtures are rusting. 3. Smell of sewer in the VIP area. 4. Butler service is useless. I had to deliver my own luggage and butler was less then enthusiastic to get restaurant reservations. 5. Lack of customer service. 6. Final bill was wrong. Had to clear it up twice in the lobby with two different people. Lack of communication between staff. 7. VIP lobby needs updating.
3-night romance trip
Verified Expedia guest review

10/10 Exceptional

The staff was amazing! The beach is very good. We got the diamond club and we were very satisfied we did it.
3-night romance trip
Verified Hotels.com guest review