4/10 Fair
21 January 2025
Mixed bag
Room was basic but nice and clean Especially the location by the pool. Pool was nice despite a few dead bugs which is expected in a rainforest. Bed comfy with good quality cotton linen. Service was mixed. On arrival the reception was helpful. They even sorted a guide for our sunrise tour. However, I tried on 4 occasions to contact the hotel via direct email and via hotels.com messages multiple days before arrival with no reply. I ended up getting an airport transfer from the Jungle lodge hotel next door. This was quite stressful as Flores airport is very small with limited options to get to tikal. (There weren't even any taxis when we arrived, without the jungle lodge we would have been stuck). The reception and dining area was also very dated and food very basic and bland. We went to the Jungle lodge for food and found the restaurant much nicer.ans service better, even if the price was higher.
Christopher
Christopher, 1-night trip
Verified Hotels.com guest review