2/10 Poor
5 August 2024
Do not stay here. Not only are the photos deceiving but the aircon does not work, the room safe was broken, and we only had 1 working lift to service 16 floors. It was a 10min wait for the lift or hiking up and down 16 floors. Not ideal in 33degree heat. The hotel is rundown, as is the outdoor pool (located on the 16th floor. If you are scared of heights, I would not recommend as it is a small area and surrounded by a not so tall glass fence). The sun lounges were falling apart and stained.
Reception and management were dismissive of our complaints and unprepared to come to a resolution. They would not give us a refund - even when we offered to pay for 1night as a courtesy. We cancelled our booking (which was for 5nights), and chose to stay at Vesna Hotel up the road.
When contacting Lastminute.com they advised that as the hotel had not agreed to waive the refund policy there was nothing they could do and suggested we return to the Regalia Hotel. As part of this the Regalia Hotel also advised that they were still expecting us despite the fact we had confirmed with reception and management in-person that we were cancelling the booking by checking out as a result of the conditions of the hotel. This in itself feels like a scam as because we did not cancel online, the booking was still active, therefore, we were liable for the full 5 days. According to Lastminute.com, if we had cancelled on the day that we checked out, this would not have been the case. Pity we were unaware.
Charles
Charles, 5-night family trip
Verified Lastminute guest review
