Hongqiao International Airport (SHA) - 29 min drive
Pudong International Airport (PVG) - 46 min drive
Shanghai Railway Station - 9 min drive
Shanghai South Railway Station - 12 min drive
Nanxiang North Railway Station - 18 min drive
Shanghai Natural History Museum Station - 5 min walk
West Nanjing Road Station - 7 min walk
People's Square Station - 12 min walk
Restaurants
丰收日 - 2 min walk
Belloco - 1 min walk
Manne et Santé - 1 min walk
多福苑 - 1 min walk
玛哪胜地 - 1 min walk
About this property
Kempinski The One Suites Hotel Shanghai Downtown
Kempinski The One Suites Hotel Shanghai Downtown puts you a short five-minute drive from People's Square and Nanjing Road Shopping District. The indoor pool is a great spot to take a dip, and guests can grab a bite to eat at Bistro & Lounge, which serves international cuisine and is open for breakfast, lunch and dinner. A fitness centre and a terrace are offered, and apartments have conveniences such as washers/dryers and fridges. Fellow travellers say great things about the room service. Public transportation is only a short walk: Shanghai Natural History Museum Station is 5 minutes and West Nanjing Road Station is 7 minutes.
Languages
Chinese (Mandarin), English
At a glance
Arriving/Leaving
Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age – 18
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
This property's swimming pool will be closed on every 1st and 15th of the month.
This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.
Required at check-in
Credit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (5 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
Pets
Pets not allowed
Property amenities
Pool/Spa
Indoor pool
Internet
Free WiFi
Parking and transport
Self parking on site (CNY 100 per night)
Family friendly
Children stay for free (see details)
Free cot/infant bed
Restaurants on site
Bistro & Lounge
Food and drink
Fridge
Microwave
Coffee/tea maker
Electric kettle
Cookware/dishes/utensils
Dining
Buffet breakfast available for a fee 7 AM–10 AM on weekdays and 7 AM–10:30 AM on weekends: CNY 198 for adults and CNY 99 for children
1 restaurant
Dining table
Stocked minibar (free)
Room service available
Bedrooms
Premium bedding
Alarm clock
Bed sheets provided
Pillow menu
Rollaway/extra beds: CNY 350.0 per night
Bathrooms
Separate bath and shower
Rainfall shower head
Deep-soaking bath
Hairdryer
Children's slippers
Towels provided
Toothbrush and toothpaste (on request)
Soap
Eco-friendly toiletries
Toilet paper
Living spaces
Living room
Dining room
Sitting area
Entertainment
LCD TV
MP3 docking station
Outdoor areas
Terrace
Laundry
Washer/dryer
Dry cleaning/laundry service
Laundry service
Work spaces
meeting rooms
Laptop workspace
Desk chair
Climate control
Air conditioning
Heating
Pets
No pets allowed
Suitability/Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Lift door width (centimetres): 98
Hardwood flooring in room
Soundproofing
Step-free path to entrance
Tile flooring in room
Well-lit path to entrance
Wheelchair-accessible (with limits)
Wheelchair-accessible concierge desk
Wheelchair-accessible restaurant
Smoke-free property
Services and conveniences
Concierge services
Tour/ticket assistance
Daily housekeeping
Safe
Multilingual staff
Iron/ironing board
Phone
Luggage storage
Safe at front desk
Change of bedsheets (on request)
Location highlights
Near a metro station
In the shopping district
In the city centre
Things to do
Fitness centre
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
General
244 rooms
28 floors
1 building
Built in 2012
Special features
Dining
Bistro & Lounge – This bistro specialises in international cuisine and serves breakfast, lunch and dinner.
Awards and affiliations
Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately CNY 198 for adults and CNY 99 for children
Children & extra beds
Rollaway beds are available for CNY 350.0 per night
Parking
Self-parking costs CNY 100 per night
Pool, spa, & gym (if applicable)
Pool access available from 10:00 AM to 9:30 PM
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
This property accepts credit cards, debit cards, mobile payments and cash.
Mobile payment options include: Alipay and WeChat Pay.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
ONE Executive Suites Aparthotel Shanghai
ONE Executive Suites Aparthotel
ONE Executive Suites Shanghai
ONE Executive Suites
ONE Executive Suites Managed Kempinski Shanghai Aparthotel
ONE Executive Suites Managed Kempinski Aparthotel
ONE Executive Suites Managed Kempinski Shanghai
THE ONE Executive Suites
THE ONE Executive Suites Managed by Kempinski Shanghai
Kempinski The One Suites Hotel Shanghai Downtown Shanghai
Kempinski The One Suites Hotel Shanghai Downtown Aparthotel
Frequently asked questions
Does Kempinski The One Suites Hotel Shanghai Downtown offer free cancellation for a full refund?
Yes, Kempinski The One Suites Hotel Shanghai Downtown does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Kempinski The One Suites Hotel Shanghai Downtown?
Yes, there's an indoor pool. Guests have pool access from 10:00 AM to 9:30 PM.
Are pets allowed at Kempinski The One Suites Hotel Shanghai Downtown?
Sorry, pets aren't allowed.
Is parking offered on site at Kempinski The One Suites Hotel Shanghai Downtown?
Yes. Self-parking costs CNY 100 per night.
What are the check-in and check-out times at Kempinski The One Suites Hotel Shanghai Downtown?
Check-in start time: 2:00 PM; check-in end time: anytime. Check-out time is noon.
What is there to do at Kempinski The One Suites Hotel Shanghai Downtown and nearby?
Kempinski The One Suites Hotel Shanghai Downtown has an indoor pool and a fitness centre.
Are there restaurants at or near Kempinski The One Suites Hotel Shanghai Downtown?
Yes, Bistro & Lounge offers international cuisine.
Does Kempinski The One Suites Hotel Shanghai Downtown have private hot tubs?
Yes, each apartment has a deep-soaking bath.
What's the area around Kempinski The One Suites Hotel Shanghai Downtown like?
Kempinski The One Suites Hotel Shanghai Downtown is in Downtown Shanghai, a short 5-minute walk from Shanghai Natural History Museum Station and 3 minutes' walk from West Nanjing Road.
Kempinski The One Suites Hotel Shanghai Downtown Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
8.8/10
Staff & service
8.6/10
Amenities
9.0/10
Property conditions & facilities
9.8/10
Eco-friendliness
Reviews
10/10 Exceptional
25 September 2024
I have stayed here for many times. It has been great every time. Staff was friendly and accommodating. Area around the hotel was convenient. Lots of restaurants, shopping and easy access to public transport ( close to 3 subway lines)
Rong
Rong, 8-night romance trip
Verified Expedia guest review
10/10 Exceptional
20 September 2024
Verified traveller
4-night family trip
Verified Hotels.com guest review
8/10 Very good
8 August 2024
Hotel was good value but room was tired. The outdoor terrace was often locked away behind’s what looked to be a room door and was very basic with no bar. So overall our stay was fine.
Julia
Julia, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
31 July 2024
Feifei
Feifei, 18-night family trip
Verified Hotels.com guest review
10/10 Exceptional
3 June 2024
Fantastic
Really great location, state of repair and staff. Highly recommended!
Verified traveller
3-night business trip
Verified Hotels.com guest review
2/10 Poor
30 May 2024
Hotel definately needs renovation
hongxiang
hongxiang, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
4 April 2024
Well located and spacious.
Zhenyu
Zhenyu, 2-night romance trip
Verified Expedia guest review
8/10 Very good
3 April 2024
The hotel is old.
Zhuang
Zhuang, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
28 March 2024
Will come back
Good location, and room has an air-con unit that is controlled in-room. I can decide if it's a cooling or warming function. Room is big. The shower room looks a bit worn out, but in-room aircon is really important because I stayed in another hotel in Beijing in the same trip that only had central aircon and it was only warming function for 20degC days..
Dashel
Dashel, 4-night trip
Verified Hotels.com guest review
8/10 Very good
22 March 2024
Wifi connection is very bad
Ah
Ah, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
18 December 2023
Wonderful hotel, room and service. Restaurant the food is so so.
Manuel
Manuel, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
14 October 2023
Tina
Tina, 5-night trip
Verified Expedia guest review
4/10 Fair
5 October 2023
The room floor and sink are not clean. The lights quite dark.
Wenyi
Wenyi, 2-night trip
Verified Expedia guest review
10/10 Exceptional
19 November 2021
Kou
Kou, 1-night trip
Verified Hotels.com guest review
8/10 Very good
9 December 2019
Staffs are friendly. The room is clean and there is washer in the suite that very convenient for us to wash and dry our winter clothes. Overall is good.
Verified traveller
3-night family trip
Verified Expedia guest review
6/10 Good
1 December 2019
Verified traveller
2-night trip
Verified Expedia guest review
10/10 Exceptional
3 November 2019
good location, nice size of the apartment, convenient ambience, helpful staff
Verified traveller
9-night trip
Verified Expedia guest review
10/10 Exceptional
28 October 2019
Great place ❤️It! will stay again! Excellent service! Best location.
EDIE
EDIE, 4-night family trip
Verified Hotels.com guest review
8/10 Very good
25 September 2019
Verified traveller
6-night trip
Verified Hotels.com guest review
10/10 Exceptional
10 September 2019
Great location and excellent services. Will stay here again.
Verified traveller
2-night trip
Verified Expedia guest review
10/10 Exceptional
2 August 2019
Always good but the checkin was a little slow because one room was cleaning when I asked the hotel staff. She told me to come after 1pm when I arrived at 11:30am, then I came to hotel again around 12:50pm to checkin, she said the room was not ready yet and asked me to wait another 20 minutes.
Except above, everything is good.