Km. 9.5 CA 1 East, Santa Catarina Pinula, Guatemala, 01015
What's nearby
Oakland Mall - 6 min drive - 5.8 km
Paseo Cayala - 6 min drive - 6.5 km
Embassy of Mexico in Guatemala - 7 min drive - 7.0 km
U.S. Embassy in Guatemala - 8 min drive - 7.3 km
La Aurora Zoo - 9 min drive - 9.4 km
Getting around
Guatemala City (GUA-La Aurora Intl.) - 21 min drive
Restaurants
Krispy Kreme Arkadia - 3 min drive
Starbucks - 20 min walk
Café Barista - 4 min drive
El Rincón del Loto - 6 min drive
Sushi Itto - 3 min drive
About this property
Hilton Guatemala City
At Hilton Guatemala City, you'll be within a 10-minute drive of Paseo Cayala and La Aurora Zoo. Guests can take a dip in the outdoor pool or grab a bite to eat at Restaurante Las Ventanas, which serves breakfast, lunch and dinner. This luxurious hotel also features a bar/lounge, a fitness centre and a snack bar/deli. Fellow travellers say great things about the helpful staff.
Languages
English, Spanish
At a glance
Hotel size
130 rooms
Arranged over 6 floors
Arriving/Leaving
Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age – 18
Check-out time is noon
Contactless check-out
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets allowed (dogs and cats only, 1 total, up to 9 kg per pet)*
Service animals welcome
Specific rooms only, restrictions apply*
Internet
WiFi and wired internet access in public areas*
WiFi and wired internet access in rooms*
Parking
Free on-site self-parking
On-site valet parking (USD 10 per day)
Wheelchair-accessible parking and van parking on site
Other information
Designated smoking area (fines apply)
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6 AM–10:30 AM
Restaurant
Bar/lounge
Free daily reception
24-hour room service
Snack bar/deli
Travelling with children
Childcare in room (surcharge)
Working away
Business centre
12 meeting rooms
Conference space (49729 square feet)
Services
24-hour front desk
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Facilities
Built in 1995
ATM/banking
Safe-deposit box at front desk
Garden
Piano
Fitness centre
An outdoor pool
Reception hall
Colonial architecture
Accessibility
Lift
Lift door width (centimetres): 100
Wheelchair-accessible parking
5 on-site accessible parking spaces
Assistive listening devices available
Wheelchair-accessible van parking
Valet for wheelchair-equipped vehicle
Wheelchair-accessible restaurant
Front entrance ramp
Wheelchairs available on site
Magnifying mirror
Well-lit path to entrance
Step-free path to entrance
Area rugs in room
Room amenities
Be entertained
Smart television
Cable TV channels
Home comfort
Air conditioning
Coffee/tea maker
Dressing gowns
Iron/ironing board
Sleep well
Hypo-allergenic bedding
Pillow menu
Down duvet
Blackout curtains
Egyptian cotton sheets
Selected Comfort mattress
Rollaway/extra bed (surcharge)
What to enjoy
In-room massage
Separate sitting area
Freshen up
Private bathroom
Bath or shower
Soap and shampoo
Hairdryer
Towels
Toothbrush and toothpaste (on request)
Toilet paper
Stay connected
Desk
WiFi and wired internet for a surcharge
Phone
More
Daily housekeeping
In-room safe (laptop compatible)
Special features
Dining
Restaurante Las Ventanas – This restaurant serves breakfast, brunch, lunch and dinner.
Fees & policies
Optional extras
WiFi is available in guest rooms for USD 10 per night (rates may vary)
WiFi is available in public areas for USD 10 per day (rates may vary)
Wired internet access is available in guestrooms for USD 10 per day (rates may vary)
Wired internet access is available in public areas for USD 10 per day (rates may vary)
Buffet breakfast is offered for an extra charge of approximately USD 15 to 20 for adults and USD 15 to 20 for children
Children & extra beds
In-room babysitting is available for an extra charge
Rollaway beds are available for USD 20 per night
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 50 per pet, per night
Parking
Valet parking costs USD 10 per day
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Long-term renters welcome.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Also known as
Hotel Vista Real Guatemala
Hotel Vista Real
Vista Real Guatemala
Vista Real
Hotel Vista Real Guatemala City
Hotel Vista Real Guatemala Guatemala City
Hilton Guatemala City Hotel
Hilton Guatemala City
Hilton Guatemala City Hotel
Hilton Guatemala City Santa Catarina Pinula
Hilton Guatemala City Hotel Santa Catarina Pinula
Frequently asked questions
Does Hilton Guatemala City offer free cancellation for a full refund?
Yes, Hilton Guatemala City does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hilton Guatemala City?
Yes, there's an outdoor pool.
Are pets allowed at Hilton Guatemala City?
Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 9 kg per pet. There's a charge of USD 50 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Hilton Guatemala City?
Yes, there's free self parking.
What are the check-in and check-out times at Hilton Guatemala City?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon. Contactless check-out is available.
What is there to do at Hilton Guatemala City and nearby?
Hilton Guatemala City has an outdoor pool and a fitness centre, as well as a garden.
Are there restaurants at or near Hilton Guatemala City?
Yes, there's an on-site restaurant, Restaurante Las Ventanas.
Hilton Guatemala City Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
8.8/10
Staff & service
8.6/10
Amenities
8.8/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
10/10 Exceptional
26 August 2024
Excelente servicio. El desayuno y el servicio del restaurante excelente
Hector R
Hector R, 1-night trip
Verified Hotels.com guest review
8/10 Very good
25 August 2024
Julio
Julio, 1-night trip
Verified Expedia guest review
10/10 Exceptional
14 August 2024
Beautiful property.
Darnell
Darnell, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
12 August 2024
Las habitaciones que dan a la alberca se escucha mucho ruido de la carretera
Paola
Paola, 2-night trip
Verified Expedia guest review
10/10 Exceptional
12 August 2024
Excelente servicio como siempre
JOSE
JOSE, 3-night trip
Verified Expedia guest review
10/10 Exceptional
8 August 2024
Everyone was very friendly 😊
Karlton
Karlton, 5-night business trip
Verified Hotels.com guest review
10/10 Exceptional
7 August 2024
I love the tranquility of the place. The staff incredible!!
Miriam
Miriam, 1-night trip with friends
Verified Expedia guest review
10/10 Exceptional
7 August 2024
Staff was very friendly and available to assist with all of our questions and needs.
Daniel
Daniel, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
21 July 2024
Beautiful property
Jill
Jill, 1-night trip with friends
Verified Expedia guest review
2/10 Poor
20 July 2024
The desk staff are terrible - the service staff are great - but the customer service is awful. The property is difficult to get to despite being right on the highway.
Mark
Mark, 1-night trip
Verified Expedia guest review
10/10 Exceptional
19 June 2024
All good
Cocó
Cocó, 1-night trip
Verified Expedia guest review
10/10 Exceptional
17 June 2024
.
NICOLE
NICOLE, 1-night trip with friends
Verified Expedia guest review
10/10 Exceptional
17 May 2024
Giovanni
Giovanni, 1-night trip
Verified Expedia guest review
10/10 Exceptional
6 May 2024
Nice place to stay.
Judith
Judith, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
2 May 2024
It will be a lot better if you guys have Smart TV
Jose
Jose, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
2 May 2024
Great guest services!
Arvind
Arvind, 1-night trip
Verified Expedia guest review
10/10 Exceptional
15 April 2024
valeria
valeria, 1-night trip
Verified Expedia guest review
10/10 Exceptional
10 April 2024
Everything was perfect
Blecing
Blecing, 1-night trip
Verified Expedia guest review
6/10 Good
7 April 2024
Receptionist no so kind, Executive Room. With out paper to write a note, missing picture paint, the towels to old, not for a executive Room, the carpet flooring to smelly and old.
Arnold
Arnold, 2-night family trip
Verified Expedia guest review
4/10 Fair
4 April 2024
Receptionist was professional but not particularly happy with any requests.
York
York, 1-night trip
Verified Expedia guest review
10/10 Exceptional
31 March 2024
GELVIN
GELVIN, 1-night trip
Verified Expedia guest review
10/10 Exceptional
29 March 2024
We love the nature and I was relax experience
Yoanie
Yoanie, 1-night romance trip
Verified Expedia guest review
2/10 Poor
25 March 2024
I had a bad experience with the staff not informing me about the early check in process and with the receptionist when trying to do an early check in. Made it very hard while having an eight months old baby.