2/10 Poor
25 August 2024
Never staying here again and advising everyone I know against it. From the second we walked in, we received the furthest from a warm welcome. The hotel is run by security guards and kitchen staff. The kitchen staff was horrible - we got in during early hours and they had just put breakfast out. We asked if we could take some fruit and pastries back to the room to feed the kids and the lady wouldn’t even look at us. She simply waved no at the security guard and spoke under her breath appalled at the request. As we were on our way out the following morning, we sat to grab a quick bite to eat and she called over the security guard to tell them they weren’t set up yet so we couldn’t sit down. The buffet was fully stocked, but chose to leave and dine elsewhere. Our keys stopped working so we had to ask a security guard to be let into our room every time we needed access. The water temperature wasn’t regulated. Toilets were clogged. The inciting on the cake was on our final day as were waiting for a driver to take us to the airport, we had multiple cancellations due to a marathon in the city which we had no clue about. Instead of offering to assist, the security guards asked to do a final walk through of the room, said they couldn’t help with transpiration due to the street closures, watched us struggle to find transportation while carrying 4 suitcases and 2 kids down the stairs without any help before closing the gates on us. Horrible experience.
Lynnette
Lynnette, 1-night family trip
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