Tsai Hotel and Residences, located near Waterfront Cebu City Casino, offers a warm welcome with two restaurants and two coffee shops. Unwind on the spacious terrace or stay connected with in-room WiFi. Previous guests appreciate the attentive staff.
Dessert Factory -SSY Business Center - 2 min walk
Fung's Noodle House - 2 min walk
About this property
Tsai Hotel and Residences
At Tsai Hotel and Residences, you'll be a short five-minute drive from SM City Cebu and Waterfront Cebu City Casino. For a bite to eat, guests can visit Tazza cafe & Patisserie, one of 2 restaurants, which serves breakfast, lunch and dinner. Also, Ayala Center and SM Seaside City Cebu are within a short drive.
Languages
English, Filipino
At a glance
Hotel size
70 rooms
Arranged over 6 floors
Arriving/Leaving
Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age – 18
Check-out time is noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
No cots (infant beds)
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
Other information
Designated smoking areas
Property amenities
Food and drink
2 restaurants
2 coffee shops
24-hour room service
Travelling with children
Children stay for free (see details)
Services
24-hour front desk
Concierge services
Luggage storage
Facilities
1 building/tower
Built in 2013
Terrace
Accessibility
Front entrance ramp
Well-lit path to entrance
Step-free path to entrance
Tile flooring in room
Room amenities
Be entertained
40-inch LED TV
Cable TV channels
Home comfort
Air conditioning
Electric kettle
Sleep well
Blackout curtains
Rollaway/extra bed (surcharge)
Bed sheets provided
What to enjoy
Balcony
Freshen up
Private bathroom
Shower only
Bidet
Free toiletries
Hairdryer (on request)
Towels
Toothbrush and toothpaste (on request)
Toilet paper
Stay connected
Desk
Free WiFi
Phone
Food and drink
Free bottled water
Free tea bags/instant coffee
More
Daily housekeeping
Special features
Dining
Tazza cafe & Patisserie – This coffee shop serves breakfast, lunch and dinner.
Burrow unlimited chicken – This bistro serves brunch and dinner. Open selected days.
Fees & policies
Refundable deposits
Deposit: PHP 500 per accommodation, per stay
Children & extra beds
Rollaway beds are available for PHP 1000 per night
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property does not have lifts.
This property accepts credit cards and cash.
Also known as
Tsai Hotel Cebu
Tsai Hotel
Tsai Cebu
Tsai Hotel and Residences Cebu
Tsai Hotel and Residences Hotel
Tsai Hotel and Residences Hotel Cebu
Frequently asked questions
Are pets allowed at Tsai Hotel and Residences?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Tsai Hotel and Residences?
Yes, there's free self parking.
What are the check-in and check-out times at Tsai Hotel and Residences?
Check-in start time: 2:00 PM; check-in end time: anytime. Check-out time is noon.
Is there an on-site casino at Tsai Hotel and Residences?
No, this hotel doesn't have a casino, but Waterfront Cebu City Casino (15-min walk) is nearby.
Are there restaurants at or near Tsai Hotel and Residences?
Yes, there are 2 on-site restaurants.
Does Tsai Hotel and Residences have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Tsai Hotel and Residences like?
Tsai Hotel and Residences is a short 15-minute walk from Waterfront Cebu City Casino and 15 minutes' walk from Ayala Malls Central Bloc.
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Tsai Hotel and Residences Reviews
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.0/10
Cleanliness
8.2/10
Staff & service
7.2/10
Amenities
7.4/10
Property conditions & facilities
7.4/10
Eco-friendliness
Reviews
8/10 Very good
4 November 2024
Value for money
Value for money but not in the best neighborhood. Safe but dirty.
Sven Jonas
Sven Jonas, 3-night trip
8/10 Very good
3 December 2023
Very friendlyl staff
Stevo
Stevo, 5-night trip
10/10 Exceptional
10 August 2023
The place is very convenient for us and the staff are very helpful and friendly.
Winda Tesoro
Winda Tesoro, 1-night trip
10/10 Exceptional
6 October 2022
Near & convenient to all restaurant
Mercedes
Mercedes, 3-night trip
6/10 Good
4 July 2024
Very friendly staff. No hot water!
Richard
Richard, 4-night trip
8/10 Very good
5 October 2022
It has a great location. The room was good but the bathroom is too small.
Anthea
Anthea, 2-night trip
4/10 Fair
31 August 2024
I have stayed many places so far and I do not have the highest expectations, but this was not worth staying. The party on the roof across the street was so loud, I left my stay early. I am not so sensitive to noise, but wow.
Jason
Jason, 3-night trip
10/10 Exceptional
23 November 2023
Cheapest
cheapest and clean
ROMEO
ROMEO, 3-night trip
8/10 Very good
23 May 2024
Tsai hotel was beautiful 6 years ago. It’s need updating on the paint and toilet. There was no refrigerator or TV in the room.
DAVID
DAVID, 1-night trip
6/10 Good
8 April 2023
staff are good but can’t sleep the whole night dogs are barking.
Veronica
Veronica, 1-night trip
6/10 Good
1 September 2022
Hotel was ok. They played strange music in entry.
Bed had no blanket and internet was terrible.
Charles
Charles, 4-night trip
6/10 Good
6 May 2024
Little disappointed with loud construction sounds.
Stayed 2 nights and every morning little past 8am banging starts probably renovating but as a hotel most of the guests are tourists and obviously liked to sleep-in instead woken with loud sounds. They could have at least start it after 10am to 4pm. Towels were too rough, half full water bottles in the fridge, no shower curtain. Rooms looks and feels clean.
Marya
Marya, 1-night trip
2/10 Poor
28 April 2023
There was absolutely nothing to like.
Mathias Stephan
Mathias Stephan, 10-night trip
6/10 Good
14 December 2022
I hope there would be a hot and cold shower. The hot is not functioning in my room. It would be better if you have a hand shower.
Hapfy
Hapfy, 1-night trip
2/10 Poor
12 March 2024
Will Never Recommend
Very bad customer service experience! After booking and paying online, they denied the room I booked and they wanted me to pay additional payment so I can get the room I booked and paid online! Very bad experience! The Manager is not deserving of his position! Overall, I will definitely not come back and will not recommend!
Verified traveller
1-night trip
2/10 Poor
26 January 2023
The Pictures are completely misleading.
Maintenance is terrible; as an example: Aircon has no remote and canot be adjusted. There are no blankets or quilts available at all. The airconditioner is kept on Max Cold, so you can either shut it off and stop all airflow or leave it ON and freeze. Plumbing is inadequate; the shower is a trickle and the hot water barely works and is cold. The linen is threadbare. I could go on and on, but siffice it to let my actions speak for me as follows: I was booked for 4 nights. I stayed 1 night and checked out into another hotel.