Our first impression of the hotel was not very positive. Based on the photos, we expected there to be a lobby or at least a seating area where guests could wait during check-in, but there was nowhere to sit or comfortably wait with our luggage.
While I was completing the check-in process at the front desk, my friends were looking around to understand the lift situation since we were traveling with several large suitcases. Unfortunately, the manager seemed to assume they were doing something inappropriate and reacted in a way that came across as annoyed, which made us feel quite unwelcome.
The hotel was also undergoing maintenance during our stay. Our room was noticeably dusty, and the maintenance work affected our comfort to the point that we spent most of our time outside the hotel. One morning, maintenance work was taking place directly outside our room window, which was not an ideal way to wake up. Again, there was no acknowledgment or apology for the inconvenience. We understand that maintenance is sometimes necessary, but better communication would have made a big difference.
That said, I do want to recognize the rest of the hotel staff. After check-in, everyone we interacted with was genuinely kind, friendly, and helpful, and they made us feel much more welcome. Their professionalism and warm attitude were the highlight of our stay and helped improve an otherwise disappointing experience.