First, before starting our stay the day before, we received an email from the property stating that it was a "scam," stating that our payment with Expedia had not been processed correctly. We confirmed with Expedia and everything was fine. We arrived at the property on Friday, July 18th. The apartment was clean and tidy, with just a little mold in the bathrooms and the entrance to the building a little confusing since we didn't have a floor number. On Sunday the 20th, as we were packing to return home, we realized that someone had broken into our apartment and stolen our belongings. We were robbed of clothes, electronics, and money. We called Olala Apartments and were told to file a report. Every apartment on the floor we were in was robbed, and more than three families were involved in the robbery. Olala Apartments did not help us or provide security that night; our lives were in danger. We couldn't sleep, and my children were traumatized when they saw the police enter the apartment. Olala Apartments only apologized for the inconvenience. We asked for reimbursement for the damages or at least a credit card since we lost more than $4,000 in everything. They told us that it wasn't their problem. Be careful if you stay there. Olala Apartments took three days to tell me they wouldn't refund me anything. I asked for updates, and they just told me they were investigating, but we still don't know what happened. We lost money, time, and a horrible vacation experience.
