We arrived around 10:30 am after 10 hour flight and were told that our room, was available, but we would have to pay 40 Euro if we wanted to enter our room before 3 pm. We have never experienced this request in decades of travel, so we refused. We sat in the large lobby area, and when my wife laid her head down to rest, a hotel staff member shouted at her and said sleeping was not allowed. Extremely rude. Also the AC did not work, so we had to move to another room.