Extended Stay America Suites Dallas Frankford Road

Property class: 2
Suburban Dallas hotel with outdoor pool

Choose dates to view prices

Extended Stay America Suites Dallas Frankford Road puts you within a 10-minute drive of Galleria Dallas and Baylor Scott & White The Heart Hospital. You can get a workout in at the fitness centre, or take a dip in the outdoor pool. Also, Legacy West and The Shops at Legacy are within a short drive.

Reviews

6.0 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Free parking
  • Free Wi-Fi
  • Air-conditioning
  • Gym

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About the area

Map
18470 Dallas Pkwy, Dallas, TX, 75287

What's nearby

  • NorthBark Dog Park - 2 min drive - 1.9 km
  • Galleria Dallas - 6 min drive - 11.1 km
  • University of Texas at Dallas - 7 min drive - 10.0 km
  • Dallas Market Center - 19 min drive - 31.4 km
  • American Airlines Center - 19 min drive - 31.8 km

Getting around

  • McKinney National Airport (DTX) - 24 min drive
  • Love Field Airport (DAL) - 27 min drive
  • Dallas-Fort Worth International Airport (DFW) - 29 min drive
  • Dallas Medical-Market Center Station - 18 min drive
  • Dallas Union Station - 19 min drive
  • West Irving Station - 25 min drive

Restaurants

  • ‪Chick-fil-A - ‬9 min walk
  • ‪Pappadeaux Seafood Kitchen - ‬8 min walk
  • ‪Whataburger - ‬7 min walk
  • ‪Taco Bell - ‬8 min walk
  • ‪Norma's Cafe - ‬17 min walk

About this property

Extended Stay America Suites Dallas Frankford Road

  • Extended Stay America Suites Dallas Frankford Road puts you within a 10-minute drive of Galleria Dallas and Baylor Scott & White The Heart Hospital. You can get a workout in at the fitness centre, or take a dip in the outdoor pool. Also, Legacy West and The Shops at Legacy are within a short drive.

At a glance

CHECK-IN
15:00
CHECK-OUT
11:00

Hotel size

    • 118 rooms
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Check-out time is 11 AM

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required

Children

    • Up to 4 children (17 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)

Pets

    • Pets allowed (dogs and cats only, 2 total)*
    • Service animals welcome
    • Restrictions apply*

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking and van parking on site

Other information

    • Smoke-free property

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Reviews

Extended Stay America Suites Dallas Frankford Road Reviews

6.0

Good

6.2

Cleanliness

7.8

Location

6.6

Staff & service

6.0

Property conditions & facilities

Popular mentions

Room
Breakfast
Service staff
Toilet
Bed
Amenities
Desk
Coffee
Elevator
Location

Reviews

Verified review

8/10 Very good

Two night stay: Spacious room, operational kitchenette and close to services. Easy checkin/out.
Verified review

10/10 Exceptional

Very quiet. Staff is nice.
Verified review

6/10 Good

Friendly service, nice rooms, no elevators

Front desk lady was very nice, no working elevators, a lot of weird smells, no breakfast as advertised. Rooms were clean and as the picture stated.
Verified review

10/10 Exceptional

Everything is good but has some bad smell outside the room which is in the walk path and their is no breakfast which is not good
Verified review

6/10 Good

Service and cleanliness’s

We arrived at 10:00 pm and checking in time closes at 11:00pm. However after driving for 6 hours, we stood at the reception for 45 minutes. We called the reception number and the number listed there but had no luck. After almost an hour we hard some movement inside the housing keeping room. I walked in there and met a lady doing laundry. I asked her who’s at the reception. She said it was her and she’d be down to check is in in a few minutes. The lady came to help us and apologised for the long wait. she looked very tired being the house keeper and the receptionist. The lady/staff was very very very nice that we calmed down ( she still served us with a big smile on her face and carried a friendly conversation with us). The room was spacious, and organized BUT’ it was very very very dusty. The dresser drawers, the bathroom seat, and the tv which did not even work were all dusty. There were no hangers to hang ou clothes neither. The rooms has no phone to call the reception and given that we were on the third floor and tired we decided not to go downstairs to ask for anything. I took one of the bathroom wash clothes and wiped down the dining table and the bathroom counters. The website indicated the checkout is 11:30. So the following morning we checked out at 11:30 am but we were charged $40 for that we were 30 mins late to check out. Overall the location is perfect and the rooms are spacious so I give them a 3 star.
Verified review

8/10 Very good

it was the best price and value in the area
Verified review

2/10 Poor

its was a lot of ppl living there as there home
Verified review

10/10 Exceptional

Needs to have working elevator
Verified review

10/10 Exceptional

Good 👍
Verified review

4/10 Fair

Refuge camp

Bathroom sink drain backed up, trash in room when we got there, door deadbolt didn't line up to door frame to be able to be locked.
Verified review

6/10 Good

The TV reception was horrible.... No breakfast, and the pool was closed...
Verified review

2/10 Poor

The rooms were not clean. The elevator and hallways smelled like urine. Trash all around the building.
Verified review

2/10 Poor

I need my return deposit, it is an abuse that my deposit has not been returned to me. I need it
Verified review

6/10 Good

Hallway floors where uneven and the floor in kitchenette where sticky to walk on.
Verified review

4/10 Fair

It’s wasn’t clean. Room had stains everywhere. The tab was horrible. Definitely not worth the price.
Verified review

2/10 Poor

I went to check in at 10pm and was told that reception was closed and there were no rooms available so I had to find another hotel to stay at. I would like my money back please
Verified review

2/10 Poor

Absolutely worst hotel

Lobby filthy. Receptionists was rude, uninformed, and either on meds or alcohol. No manager on site only a phone that was never answered. The absolute worst hotel I have ever experienced. I travel and spend over 150 nights a year in hotels
Verified review

2/10 Poor

There was no warning for this!

A $100 deposit was required up front. There was no hot water, heat, or AC "due to repairs." The desk clerks were decent but I could tell they'd about had it. The site said "free breakfast" but there was none. We only stayed one night. The property is old and battle-scarred it seemed.
Verified review

6/10 Good

There was no grab & go breakfast as was mentioned on the booking site. Staircases smelled like urine. Hallways smelled like weed. Toilet was dirty and also had hair on toilet seat when I checked in and the the thermostat was difficult to work in order to get the right temperature and therefore it was blowing out cold air instead of hot for heat.
Verified review

4/10 Fair

Elevators dirty bathroom dirty room smelled like paint. Our window would'nt lock. No breakfast or a a grab and go bag. One site said free breakfast other site said grab and go. Night receptionist very nice daytime person was annoyed caused we asked for coffee cups. Not a good morning or can i help you we had to stand at the desk for about 15 minutes to check out.
Verified review

2/10 Poor

Very disappointed with this property. Place is not well kept, rooms and hall way smell like urine. I asked for manager and nobody ever followed up after voicing issue. Coffee was cold, the was no creamer and what they call breakfast included was a muffin / breakfast bar. Do not recommend!!
Verified review

4/10 Fair

No one at the front desk My toilet was stopped the first day and I was given a plugger that didn’t work then I was given another one I couldn’t get it unstuck The night manager came and got it working it was over flowing. I it worked for one day than back doing the same thing when I left no one at the front desk I called the manager said leave the keys on the counter that he would check me out no customer service
Verified review

2/10 Poor

I booked here because I was traveling from out of state for several days and desired a location with a hot breakfast daily. Despite advertising, this location DID NOT have ANY breakfast options. The air conditioning unit did not work properly unless the windows were open. The property is unclean. No one is at the front desk overnight and there is no security day or night; the property goes on "lockdown" from 6 pm to 6 am. The manager is limited on customer service training and simply takes payments, hands out keys, and makes excuses- in that order.
Verified review

2/10 Poor

The female staff were great. The men...when you could find them (because they were never at the front desk) were abrupt and rude. There was a pile (literally 6-8 black plastic bags) of trqsh on the hall near our door. The next morning about 11am, i asked the oler man when the trash would be removed because it smells bad. He yold me it was rude of me to see something wrong with the hotel and expect them to remedy it quickly. I knew from there that the rest of our 3 day stay was going to be hell.
Verified review

2/10 Poor

Prior to check in I r placed three calls to confirm the reservation never could reach desk person call the hotels.com spoke with three different people stating that I could not reach anyone at the front desk to confirm check in they prompted me to call back later saying that the attendant was doing a security walk through after arriving at hotel found out that the hotels is being renovated this is 12:30 in the morning an inconvenience nightmare...... caledl this morning everyone is passing the blame!!!!!!