The staff were professional and helpful. Excellent location, within 10 minutes walk to Hotel, Shops annd river. My personal preference for a firm mattress was my only disappointment, however, most people prefer a pllowtop soft mattress, so thats my bad, not the hotel. Great pillow choice. I found the mini kitchen, chair and tables particularly handy, as I had dinner and breakfast in my room, after purchasing items at Coles, a 5 minute walk.