10/10 Exceptional
10 October 2024
Nestled in the heart of Hanoi's Old Quarter, Imperial Hotel offers a charming and convenient base for exploring the city. While the hotel's physical condition may lean towards a 3-star rating, its exceptional services elevate it to a well-deserved 5-star experience.
What truly sets Imperial Hotel apart is its staff. Grance and Susie, in particular, provided exemplary service that left a lasting impression. Their attentiveness, kindness, and willingness to go above and beyond made our stay truly memorable. Their genuine care and enthusiasm were evident in every interaction, creating a warm and welcoming atmosphere.
The hotel's location in the Old Quarter is a major advantage. It's within walking distance of numerous attractions, shops, and restaurants, making it easy to immerse yourself in the vibrant local culture.
To enhance the overall experience, a focus on property upkeep would be beneficial. While the hotel's charm lies in its traditional character, a few updates could further elevate its appeal.
In conclusion, Imperial Hotel Hanoi is a hidden gem that offers a delightful blend of convenience, exceptional service, and a touch of old-world charm. The staff's dedication and the hotel's prime location make it a highly recommended choice for travelers seeking an authentic Hanoi experience.
John
John, 4-night romance trip
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