2/10 Poor
16 December 2024
I wanted to take a moment to share feedback regarding my recent stay at your hotel. Unfortunately, my experience did not meet expectations, especially given that this was meant to be a special occasion—our anniversary.
From the moment we arrived, there was an unpleasant smell throughout the property, reminiscent of mothballs. It was very off-putting and made it difficult to feel comfortable.
Additionally, our room was not clean upon arrival. The pillows had visible stains, and I had to request new sheets and pillows, which was disappointing. This is not the level of cleanliness or care I would expect from your establishment.
Overall, our stay was far from what we hoped for, and it left us quite disappointed during what should have been a celebratory time. I sincerely hope you take this feedback seriously and make improvements for future guests.
Chasidy
Chasidy, 1-night trip
Verified Hotels.com guest review