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My Story Hotel Ouro

3.0 star property
Hotel with restaurant, near Rossio Square

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for My Story Hotel Ouro

Double Room
Reception
Front of property
Exterior
Exterior

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Airport transfer
  • 24/7 front desk
  • Bar
  • Laundry facilities
  • Air conditioning
  • Non-smoking
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Snack bar/deli
  • Laundry service
  • Self-serve laundry
  • Multilingual staff
  • Concierge services
Feel at home
  • Children stay free
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Lift
  • Minibar
The price is €144
includes taxes & fees
5 Jan - 6 January 2025

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Twin Room

Minibar, in-room safe, desk, soundproofing

Twin Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Minibar
Cable channels
  • 17 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Double Room

Double Room

Double Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Minibar
Cable channels
  • 17 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room

Minibar, in-room safe, desk, soundproofing

Family Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Minibar
Cable channels
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds OR 2 Double Beds

Similar properties

Exterior

My Story Hotel Augusta

Free WiFi
Restaurant
Air conditioning
Bar
9.2 out of 10, Wonderful, (422)
The price is €155
includes taxes & fees
22 Dec - 23 Dec
My Story Hotel Augusta
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About the area

Map
Rua Áurea 100, Lisbon, 1100-063

What's nearby

  • Commerce Square - 3 min walk - 0.3 km
  • Santa Justa Elevator - 3 min walk - 0.3 km
  • Rossio Square - 6 min walk - 0.5 km
  • Castle of São Jorge - 8 min walk - 0.7 km
  • Avenida da Liberdade - 10 min walk - 0.9 km

Getting around

  • Lisbon (LIS-Humberto Delgado) - 29 min drive
  • Cascais (CAT) - 39 min drive
  • Rossio Station - 7 min walk
  • Cais do Sodré Station - 12 min walk
  • Santa Apolonia Station - 20 min walk
  • Rua da Conceição Stop (28E) - 1 min walk
  • Baixa-Chiado Station - 2 min walk
  • Rua da Conceição Stop (12E) - 3 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Casa Portuguesa do Pastel de Bacalhau - ‬1 min walk
  • ‪Cotidiano - ‬2 min walk
  • ‪Cafetaria São Nicolau - ‬1 min walk
  • ‪Restaurante Japonês KIKU - ‬2 min walk
  • ‪Merendinha Bar - ‬1 min walk

About this property

My Story Hotel Ouro

My Story Hotel Ouro offers a fantastic location, putting you a short five-minute walk from Commerce Square and Santa Justa Elevator. Guests looking for a bite to eat can visit My Story Hotel Ouro, which serves Portuguese cuisine and is open for lunch and dinner. A bar/lounge and a snack bar/deli are other highlights. Fellow travellers say great things about the helpful staff and central location. Public transportation is only a short walk: Rua da Conceição Stop (28E) and Baixa-Chiado Station are only steps away.

Languages

English, French, Portuguese, Spanish

At a glance

Hotel size

  • 51 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: midnight
  • Contactless check-in and check-out are available
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (2 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)

What to do

  • Bike rentals nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Television in common areas
  • Designer shops on-site
  • Shopping centre on-site

Accessibility

  • Lift
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

My Story Hotel Ouro – This restaurant specialises in Portuguese cuisine and serves lunch and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 15 for adults and EUR 15 for children
  • Airport shuttle service is offered for an extra charge

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
Property Registration Number 7845

Also known as

My Story Hotel Ouro Lisbon
My Story Hotel Ouro
My Story Ouro Lisbon
My Story Ouro
My Story Hotel Ouro Hotel
My Story Hotel Ouro Lisbon
My Story Hotel Ouro Hotel Lisbon

Frequently asked questions

Does My Story Hotel Ouro offer free cancellation for a full refund?
Yes, My Story Hotel Ouro does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at My Story Hotel Ouro?
Sorry, pets aren't allowed.
Is parking offered on site at My Story Hotel Ouro?
Sorry, there's no on-site parking at My Story Hotel Ouro.
Is an airport shuttle service offered by My Story Hotel Ouro?
Yes, an airport shuttle is available.
What are the check-in and check-out times at My Story Hotel Ouro?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is 11:00 AM. Contactless social distancing and check-out are available.
Is there an on-site casino at My Story Hotel Ouro?
No, this hotel doesn't have a casino, but Lisbon Casino (9-min drive) is nearby.
What is there to do at My Story Hotel Ouro and nearby?
Have fun during the warmer months with activities nearby such as cycling.
Are there restaurants at or near My Story Hotel Ouro?
Yes, My Story Hotel Ouro offers Portuguese cuisine.
What's the area around My Story Hotel Ouro like?
My Story Hotel Ouro is in Lisbon Old Town, a short 1-minute walk from Rua da Conceição Stop (28E) and 6 minutes' walk from Rossio Square. Our travellers say that the local area is very central.

My Story Hotel Ouro Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Very good

City centre stay
Good location, clean, nice bar, great breakfast.
Nigel, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent location. Very friendly and efficient staff. Some of our party had water/custard tarts/robes & slippers but not our room…not a big issue but inconsistent. Overall, perfect accommodation for our time in Lisbon.
Philip, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

Perfect location. Small room.
Gunnar Morten, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Martin, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Great location, friendly staff and a very pleasant stay.
Martin, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Staff were very kind and pleasant. Our rooms were extremely clean. We thoroughly enjoyed the location as it was safe and quiet for our family. The area around the hotel was walkable and conveniently located to several restaurants, tourist attractions, local transit, and shops. We would select this hotel again.
Natalie, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

We loved our stay here. The location is easily accessible by train, bus, or tram. Despite being in a tourist area, when you stay here it blocks all the sound from the street, thanks to the windows and blackout doors. The rooms are neat, comfortable, and clean. The staff are very friendly and accomodating. One of the rooms we booked did not have the air conditioning working and the staff were able to move us to another room to accomodate. I would highly recommend staying here.
Janina, 4-night family trip
Verified Expedia guest review

6/10 Good

I was supposed to be staying at hotel oura but was moved to hotel Augusta. It was supposedly an upgrade but very loud. Also bathroom had a broken handle for the rain shower and not great looking, some sort of concrete flooring that was scratched and dirty looking. The carpet also had stains.
Catarina, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Celestina, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Friendly staff and a clean comfortable room added to the perfect location of the Hotel made our stay effortless.
Susannah, 4-night family trip
Verified Expedia guest review

8/10 Very good

Wai Sau, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Good location in general but several derelict buildings awaiting renovation
herbert, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Judy, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Great staff, great location
Excellent stay. Lovely staff, i always like being greeted with a welcome and a smile. Fast check in, comfy room, hot shower. Great location, right in centre old town. Nice bar area outside and very nice breakfast.
Happy hour outdoor hotel bar
A room with a view
Steve, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Service was terrible. The first day there was no hot water. For the next 2 days the AC was making noises that made it impossible to sleep. Once it was fixed, only the front desk was able to control the AC- so I needed to call them every time I wanted it turned on/off. My room was not cleaned, just the bed was made. Used cups and glasses, with my lipstick marks, were simply returned to the table. Used tissues and whatnot in the bathroom were left as is. Toiletries were not replenished. Basics such as water were not provided. Towels left on the floor - per hotel options for washing, were just hung up on the hook rather than replaced. Every time I needed something from the front desk, they had run out. I asked for a band aid- we ran out, go to the pharmacy. I asked for a small creamer for my coffee, we ran out, but you can buy from the kitchen. Overall, terrible experience with the hotel. But it IS centrally located and very easy to navigate in a prime location (and not on a hill)
Liat, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Relaxing stay. Very clean. Lovely helpful staff.
Susan, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

The hotel stuff are helpful and friendly . It is in a perfect location . Loved the breakfast had a good selection of food. I would definitely recommend this hotel
Isabella, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Great hotel
Larisa, 1-night trip
Verified Expedia guest review

8/10 Very good

good hotel great location
LYNETTE, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Raymond, 2-night trip
Verified Expedia guest review

8/10 Very good

Nice value for money and location. Very small rooms.
Debbie, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

All staff were extremely friendly and helpful. Both day & night hotel managers couldn't have been nicer or more helpful. Room was small but efficient. Typical European 3*/4*. Would definitely stay here again.
Dennis, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great little hotel in a nice location
We enjoyed our stay at this hotel. It is centrally located within walking distance to restaurants and attractions. The staff was very helpful and accommodating. The room was on the small side with no sitting area. Overall, I give it high marks and would stay here again.
Robert, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Thanks to Thiago Diogo and the night receptionist (sorry didn’t get your name) only down we already mentioned to the night receptionist, rest very nice hotel !
Carlos, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Carol, 5-night trip
Verified Expedia guest review