The room was generic, fine but unspectacular, the wifi was sketchy. The view from the balcony of the manicured gardens and hills in the distance was sensational. A bit deceptive to say that it's right on Hunas Falls doorstep- the real Hunas Falls is 1.5km down the road, the only part of the waterfall that is close is a tiny trickle about a metre high that they refer to as the "upper falls".
Plenty of staff, but little idea how to maximise enjoyment. Despite the large number of chairs and lounges around the pool, they were stunned when we requested our lunch or snacks be served there instead of in the restaurant.
The pool is surrounded by ugly plastic decking that gets boiling in the sun, but at the moment, even that would be a luxury because half are pulled up with the concrete ridges that can't be walked on exposed!
We had to battle for a 2.00pm check out despite the fact the hotel was mostly empty.
We enjoyed our stay but if better managed, it would have been more positive.