The staff were absolutely lovely. However, the actual hotel itself needs serious renovations. The lift is confusing and small. You need to pull the lift door open (which wasn't very obvious) and you could only fit 4 people in at a time. If you're carrying baggage, the door system can be quite difficult to manage. In terms of my room, I was told that I was given a free upgrade - lovely. However, there was nothing special about the room I'd been upgraded to, which leaves me wondering what I would have received originally. The bathroom was small and narrow. There was only a shower, not a bath. The rainfall shower head leaked for quite a while after use. The room itself was 'pleasant', aside from the fact that it faced onto the main road, which was busy at all hours. Even at 4am. Car alarms, police sirens, screeching tires. The guest next door was playing music and listening to TV at 3/4/5am and I could hear pretty much every word. Someone in the corridor kept shouting as well. The room itself needs redecorating and refurbishing (the same could be said for the whole hotel to be honest). There were cracks in the bathroom ceiling, the USB c charger ports didn't work and there were brown stains on the bathroom ceiling. The double bed was in fact two single beds put together. In terms of breakfast, the actual room was quite nice but the buffet was very limited. The surrounding area isn't the best but it's quite conveniently placed and a good/easy point for Uber drivers to stop at.