I booked all inclusive, however the food was exactly the same each day and food that was supposed to be hot was always cold. The food available by the pool for all inclusive was shocking, basic cheap cafetteria style, sat there all day and was cold and dried up. Fruit choices poor, no peach, mango, grapes, pineapple.
Room was generally clean however I don’t think the floor was ever mopped.
Staff attitude was variable to say the least, some very friendly and nice and others miserable.
Even though I was AI you had to pay for the ‘tea and coffee service’ in your room (basically for a staff member to replace the coffee sachets,etc!). The same for the mini bar, so if you wanted even water in your room you had to go to the lobby bar (not the beach bar!) and ask for bottles which were glass, had to take the tops off as no bottle opener and carry them to your room!
I asked for a room change when I first arrived, I had hoped for an upgrade as VIP with Hotels.com but of course there was nothing available. My balcony looked on to the children’s playground/kids club and was very dark and depressing. The receptionist said there was nothing available for at least a couple of days but never got back to me either way to change later.
Don’t think I will be returning! Also think Hotels.com should review their loyalty perks!