Alexandre Hotel Troya

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2 outdoor pools, pool umbrellas, pool loungers
2 outdoor pools, pool umbrellas, pool loungers
2 outdoor pools, pool umbrellas, pool loungers
Junior Room | Balcony

Overview of Alexandre Hotel Troya

Alexandre Hotel Troya

4.0 star property
4-star beach resort with spa, near Siam Park

7.6/10 Good

245 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
Rafael Puig Lluvina, 2, Playa de las Americas, Adeje, Tenerife, 38670
Main amenities
  • Daily housekeeping
  • Near the beach
  • 2 restaurants and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Free children's club
  • Free supervised childcare
  • Fitness centre
  • Sauna
  • Steam room
  • Self parking
  • Children's pool
Feel at home
  • Supervised childcare (free)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Private bathroom
  • Garden

Choose dates to view prices

About this area

What's nearby

  • Siam Park - 17 min walk
  • Fanabe Beach - 31 min walk
  • Los Cristianos Beach - 35 min walk
  • Playa de las Américas - 4 min drive
  • El Duque Beach - 13 min drive

Getting around

  • Tenerife (TFS-Tenerife South) - 19 min drive
  • Santa Cruz de Tenerife (TFN-Tenerife North) - 51 min drive
  • La Gomera (GMZ) - 119 min drive

About this property

Alexandre Hotel Troya

4-star family-friendly resort next to a golf course, rejuvenated in 2019
Close to Siam Park, Alexandre Hotel Troya provides 18 holes of golf, a poolside bar and a terrace. Adventurous travellers may like the aerobics at this resort. Treat yourself to a body treatment, aromatherapy or a body scrub at Natural Spa, the on-site spa. Enjoy international cuisine and a poolside location at the two on-site restaurants. Free in-room WiFi is available to all guests, along with shopping on site and a garden.
Additional perks include:
  • 2 outdoor pools and a children's pool, with sunloungers and pool umbrellas
  • Self-parking (surcharge), massage treatment rooms and a reception hall
  • A vending machine, a gift shop and ATM/banking services
  • Luggage storage, tour/ticket information and a front desk safe
  • Guest reviews give good marks for the helpful staff and location
Room features
All guest rooms at Alexandre Hotel Troya feature perks, such as air conditioning, as well as amenities, such as complimentary wireless Internet access and in-room safe (surcharge).
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Smart TVs with satellite channels
  • Daily housekeeping, desks and phones

All-inclusive

All-inclusive room rates at Alexandre Hotel Troya are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, French, German, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 354 units
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 2 PM until noon
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (EUR 6 per day)
  • On-site parking is limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities

What to do

  • Fitness classes
  • Shopping
  • Beach access
  • Bike rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Scuba-diving nearby
  • Skydiving nearby

Working away

  • Meeting room
  • Conference centre (1119 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 1973
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Fitness centre
  • 18 holes of golf
  • 2 outdoor pools
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • In-room accessibility

Languages

  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • Smart television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (surcharge)

Special features

All-inclusive

All-inclusive room rates at Alexandre Hotel Troya are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Spa

Natural Spa has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, a steam room and Turkish bath/hammam.

Guests under 16 years old are not allowed in the spa.

Dining

Restaurant La Palapa – This poolside restaurant specialises in international cuisine and only serves lunch. Guests can enjoy drinks at the bar.
Restaurant Arena – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Bar Salón – On-site piano bar. Open selected days.
Bar La Palapa – On-site rooftop bar. Open daily.

Fees & policies

Optional extras

  • Safes in guest rooms can be used for EUR 2.50 per day

Parking

  • Self-parking costs EUR 6 per day

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the fitness facility or hot tub
  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Conference rooms (surcharge) may be available on request; advance booking is required.

Also known as

Hotel Troya Arona
Hotel Troya
Troya Arona
Hotel Troya
Alexandre Hotel Troya Adeje
Alexandre Hotel Troya Resort
Alexandre Hotel Troya Resort Adeje

Frequently asked questions

Does Alexandre Hotel Troya offer free cancellation for a full refund?
Yes, Alexandre Hotel Troya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Alexandre Hotel Troya?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Alexandre Hotel Troya?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Alexandre Hotel Troya?
Sorry, pets aren't allowed.
Is parking offered on site at Alexandre Hotel Troya?
Yes. Self-parking costs EUR 6 per day. Parking spaces may be limited.
What are the check-in and check-out times at Alexandre Hotel Troya?
You can check in from 2 PM - noon. Check-out time is noon.
What is there to do at Alexandre Hotel Troya and nearby?
Have fun with activities such as cycling, boat tours and hiking, and practise your swing at the nearby golf course. Additional recreation on-site includes aerobics . Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Alexandre Hotel Troya also has a sauna and a steam room, as well as a garden.
Are there restaurants at or near Alexandre Hotel Troya?
Yes, there are 2 on-site restaurants, featuring international cuisine, pool views and poolside dining. Nearby restaurants include Mayte (3-min walk), Merlion (5-min walk) and La Karina (5-min walk).
What's the area around Alexandre Hotel Troya like?
Alexandre Hotel Troya is located near Troya Beach, only a short 3-minute walk from Veronicas Strip and 17 minutes' walk from Siam Park. Travellers say that this resort is in a good location.

Overall score and ratings

7.6

Good

7.9/10

Cleanliness

8.2/10

Staff & service

7.1/10

Amenities

7.5/10

Property conditions & facilities

7.4/10

Eco-friendliness

4/10 Fair

Bogdan, 12-night trip
Verified Hotels.com guest review

10/10 Exceptional

I liked my stay very much. Clean hotel, great pool bar. Helpful staff, especially at the reception. The only thing I would recommend is a few more options in the restaurant, including the all-inclusive. I would come again.
Desislava, 5-night trip with friends
Verified Expedia guest review

8/10 Very good

Only disappointment was all inclusive food and drinks, food in my opinion was not of a 4 star hotel and the cocktails were poured from a machine which to me wasn’t a cocktail.
Shona, 5-night family trip
Verified Hotels.com guest review

4/10 Fair

Sea view room was lovely and pool area good. Food was not great for a 4 star, not much sleep due to nearby night clubs, hotel offered another room but not sure it would have made a difference.
Louise Marie, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Ted, 8-night trip
Verified Hotels.com guest review

8/10 Very good

Lesley, 5-night trip
Verified Hotels.com guest review

6/10 Good

C, 14-night family trip
Verified Hotels.com guest review

10/10 Exceptional

HIGH STANDARD AT LA TROYA
The Hotel was very clean ,lovely staff and fabulous food at every meal.our room was cleaned every day& fresh towels.There was easy access to sunloungers at pool and there was limiited activities - aqua aerobics and salsa.very near beach & promenade & coffe shops & restaurant .charges for safe,deposit on towels and my only complaint was the daily charge for parking & charging the mobility scooter which my husband needed to get around.it is an uncovered area & we had rain while there & had difficulty getting a cover for scooter.overall we felt safe as everyone wore their masks and there was adequate hand sanitisors at every point.
Mary Agnes, 10-night trip
Verified Hotels.com guest review

2/10 Poor

Not satisfied
Terrible food, not good cleaning and pool is not warm Like they say. Plus you have to pay for drinks. Not a 4 stars hotel at all.
Sara, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

Hotel was in a great location, views were lovely, hotel was clean. Beds weren’t the most comfortable but wasn’t a big issue. Stayed in the club Alexandre room which gave us access to spa which was great as the outdoor pool was a bit chilly for us
Carmen, 8-night romance trip
Verified Expedia guest review