I would have given 5 stars. Room was great. Clean, comfortable bed, nice room. But troubling, NO SOAP provided in bathroom. There were dispensers with body lotion and at the shower for shampoo & another for conditioner, but no soap! I guess I could have asked at the front desk. It may have just been an oversight. But I had some in my travel bag for just such emergencies. So, I used my own. Otherwise, I highly recommend. 5 stars.