4/10 Fair
Jan 31, 2025
Equipment not in usable condition.
We arrived around 6:30 on January 29th from a busy day and a long drive. We entered the room and it was cold. I turned on the heater and was so loud it drowned out the TV. I let it run for a while to warm the room and then had to turn it off. I tried it later with the fan on a lower speed and it was just as loud. To able to sleep, we had to leave the heater off and were cold all night. We expected the equipment in the room to have been checked and to be in usable condition. Also, when we checked out, we were inially charged almost twice of what was posted on Hotels.com site. I showed the confirmation email and the charged was reduced. Due to the charge being incorrect at checkout, we forgot to let the hotel know the heater was not usable.
Stephen
Stephen, 1-night family trip
Verified Hotels.com guest review